Customer Service Data Entry

ARNITA A. COMER

adzzw2@r.postjobfree.com 770-***-****

PROFILE SUMMARY

Results-oriented professional with extensive experience in leadership and customer service seeking positions as an Account Manager, Data Entry Specialist, or Account Supervisor. Offering a proven track record of driving client satisfaction, process improvement, and team collaboration. Exceptional organizational and technical skills coupled with a dedication to delivering high-quality results. A collaborative and effective communicator who thrives in fast-paced environments. Committed to delivering outstanding customer service, driving revenue growth, and maximizing operational performance.

CORE COMPETENCIES

Proven ability to build and maintain strong client relationships, drive customer satisfaction, and achieve sales targets. Skilled in identifying client needs, providing effective solutions, and delivering exceptional customer service.

Experienced in leading and supervising teams, fostering a collaborative work environment, and promoting team success. Ability to delegate tasks, provide guidance and support, and ensure adherence to deadlines and quality standards.

Strong analytical and problem-solving abilities, with the capability to interpret data, identify trends, and make data-driven decisions.

Highly organized and detail-oriented, capable of managing multiple tasks and priorities simultaneously. Proficient in prioritizing workload, meeting deadlines, and maintaining accuracy in a fast-paced environment.

PROFESSIONAL SKILLS

Account Management Data Entry Team Leadership Analytical Skills Organizational Skills Communication Technical Proficiency Customer Service Problem Solving

PROFESSIONAL WORK EXPERIENCE

WORKFORCE MANAGER APR 2012 – MAY 2023

EMERSON CLIMATE TECHNOLOGIES, KENNESAW, GA

Motivates and empowers production workforce to achieve peak levels of efficiency and productivity within the Proact® Service Centers situated in the United States and Asia. Leads high-performing teams to consistently exceed service-level objectives and efficiently handle order processing, ensuring prompt and seamless operations.

Ensures fulfillment of resources, workloads, and schedules by overseeing real-time adjustments and generating reporting and analysis to track output.

Collaborates closely with senior-level management to strategically coordinate processes, ensuring alignment with operational and strategic objectives to drive organizational effectiveness.

Implements risk management strategies, loss prevention measures and performance evaluation practices to uphold seamless operations across both service centers.

Oversees recruitment, on-boarding procedures and employee orientation for top-tier talent. Designs and delivers succession planning and on-going coaching for individual employees.

Design training documents and effective operational methodologies to ensure optimal standards of efficiency and productivity. Perform quality testing prior to new product/process implementation and end-user acceptance.

Utilizes comprehensive 360 evaluations to identify opportunities for performance enhancement and address existing deficiencies. Implements corrective actions in alignment with company policies, fostering a culture of continuous improvement and ensuring adherence to established standards.

Possess strong analytical skills to interpret and analyze workforce data, such as productivity metrics, performance trends, and forecasting models, to make informed decisions, and drive continuous improvement.

MONITORING TECHNICIAN SUPERVISOR OCT 2002 – APR 2012

EMERSON CLIMATE TECHNOLOGIES, KENNESAW, GA

Led the process of innovating and implementing effective conflict resolution strategies and process improvements, resulting in the attainment of exemplary standards of customer service.

Authored and presented training curriculum and annual appraisals to ensure operational excellence and to advance service levels across the enterprise.

Conducted comprehensive quality assurance analysis to identify and rectify any deficiencies, ensuring the delivery of high-quality services. Skillfully handled the issuance and processing of monthly billing reports, maintaining accuracy and timeliness. Acted as a proficient liaison for dispatch customers, fostering strong relationships and providing exceptional customer support.

Strong knowledge of quality control processes and the ability to implement and enforce quality standards, ensuring accurate and reliable monitoring data.

Analytical and problem-solving skills to identify and address any issues or challenges that arise in monitoring operations, finding practical solutions and ensuring minimal downtime.

TECHNICAL SKILLS

Salesforce (5yrs) MS Office/Office 365 Windows & Mac OSX Operating Systems Tableau Analytics Oracle and OnBase HR Reporting Nagios Troubleshooting Applications Oracle-Based Enterprise Management Products for Application Management Oracle and Excel Database Management Payroll Processing

EDUCATION AND CERTIFICATION

BS Degree Sales/Marketing INDIANA UNIVERSITY, SCHOOL OF BUSINESS, Bloomington, IN AUG 1980 – DEC 1984

Microsoft A+ Certification MICROSOFT COMPUTER ACADEMY, Marietta, GA

PMP Certification Candidate

Continuing Education:

Using Forecast Models Safety Leadership Training Moments of Truth Training Employee Relations

Training eLearning Managing in a Global Business Environment

eLearning Advanced Data Management in Excel Certification eLearning Coaching

with Confidence HVAC Type2 Certification

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