Post Job Free

Resume

Sign in

Customer Service Program Management

Location:
Chicago, IL
Posted:
September 27, 2023

Contact this candidate

Resume:

Kim S. Ratkewicz

**** **** ****** *********, ** *8192

734-***-**** (mobile)

adzzvx@r.postjobfree.com

Objective: To obtain a Controller position that compliments my current skill set and offers opportunity for growth and advancement.

Current Position:

ZF April 2022 - Current

Site Controller – ADAS and Passive Safety Engineering

• Execute Month End closing

• Prepare periodic financial reports and statements with variance analysis and explanations

• Prepare and review budget with various stakeholders and prepare necessary supporting documentation and justification

• Support AR/AP issues, Cost Center tracking, and Engineering project controlling for maximum revenue growth, profitability, and cash flow generation

• Perform periodic risk assessments by cost center and program

• Communicate risk to leadership team

• Monitor, summarize and report trends either positive or negative to the team

• Participate in post project “lessons learned” meetings

• Ad hoc analysis

• Lead by example. Work hard, be open, be honest, be ethical and be trustworthy. Develop staff so that they are ready to either rotate or be promoted within 18 months to 2 years

• Ensure and improve internal controls based on Corporate Policy and Directives

• Effectively communicate and interact with various levels of operating unit and headquarters personnel.

• Ensure all policies & procedures are updated & documented, as necessary

• Provide excellent customer service to ZF operating units and corporate finance.

• Assist on developing automated tools and processes to streamline the financial and budget analysis processes

• Maintain and report financial information in accordance with ZF’s financial policies and reporting schedules and Generally Accepted Accounting Principles

(GAAP)

• Protect company assets by properly accounting for capital spending and assuring that all assets are properly identified as company property. National Express June 2019 – April 2022

Controller – Trinity Transportation

• Report directly to the CFO

• 5 direct reports

• 11 dotted-line reports

• Work with GM’s to create Budget and Forecast

• Reporting

• Revenue and Expense Analysis

• Research

• Process Control and continuous improvement

• Currently revamping all Finance and Accounting processes

• Currently creating spending controls for all Customer Service Centers CDI/Ford Motor Company January 2017 – June 2019

Portfolio/Project Financial Manager

• Work with Program Management and IT Management to understanding the programs goals, approved funding and spending plans

• Lead monthly consolidation and analysis of program financials

• Including tracking of annual approved budget for both project spend and support costs

• Collection of actuals and forecast for Connected Vehicle Programs

• Reconciliation and report analysis

• Variance Investigation and reporting

• Work with product teams and management to create current and multi-year budgets

• Work collaboratively to deliver financial reporting and sharing financial suggestions during reviews with stakeholders

• Build, nurture, and sustain long-term communication and relationships with program teams and stakeholders

• Train new product team members

• Work Collaboratively with product team members and management to establish and refine processes as reporting requirements change and teams restructure

• Continuous improvement/enhancement of the financial reporting and updates to financial management processes and desk procedures Visteon Corporation June 2002 –January 2017

Manager – Engineering Business Office

Process Control and Continuous Improvement Specialist

• Responsible for North American Engineering Budget, Forecast and Reporting at the total, global engineering level, as well as the program level

• Work with Global, Regional Engineering Offices to establish global processes and procedures for all business practices

• Supervise 8 Global Budget Analysts

• Supervise 2 Prototype Build Coordinators

• Work closely with Engineers, Finance, Program Management and Account Management teams

• Provide weekly financial reports

• Budget approval for all purchase order requests

• Manage cradle to grave, all aspects of the F&T process

• Provide ad hoc reports/analysis as request, from all levels of the organization

• Special projects: Working with Property Accounting, global engineering and IT to consolidate multiple asset tracking systems down to one which will automatically feed the property accounting system.

• Facilitate implementation of new Purchase Order System and QAD

• Roll out new engineering systems and related processes

• Write business processes as they pertain to Global Engineering

• Conduct global training

• Work with IT to create a tool that will auto populate actual income, expenses and headcount into the engineering program management tool. Currently this is a 3 week, manual process between the Engineering Business Office and data entry personnel in India. Prior Positions:

Global Materials Controller – Electronics/Interiors Product Group Accomplishments:

• Recovered $7M in program cancellation claims days before Chrysler filed for Chapter 11 Bankruptcy Protection by providing clear and concise data to the Chrysler auditors. The integrity of the data allowed the customer to quickly process the claim and make the payment in a timely manner.

• Re-priced and re-negotiated all Ford Motor Company service parts to ensure they are profitable at current labor, material and burden rates. Responsibilities:

• Work with plants, Account Management, Engineering and Program Management to create and budget and quarterly forecasts

• Month End Journal Entries

• Actuals Reporting to Corporate Management and Plant Management

• Variance Reporting

• Variance Explanations

• Internal Reporting

• Account Reconciliation for all global material related accounts such as economics, surcharges, royalties and other variance to standards

• BOM Analysis

• Standards analysis

• Customer/Supplier Offset reconciliation and Negotiations due to Chapter 11 Status

• Electronics Product Group Internal Auditor

• Purchase order coding and approval

Royalties

Accomplishments:

Worked with the engineering community to create a new royalty processing system. This system insures that all parts with a royalty attached is captured, and therefore eliminating large fees and audit expenses from technology suppliers when they realized that we were not paying them what they are owed. Prior to the new GBC systems implementation, Visteon paid technology suppliers millions of dollars in unnecessary fines and audit fees.

Responsibilities:

Payment Calculation

Payments

Negotiations

Budget and forecast

Account Reconciliation

Reporting

Controller - Center Stack Electronics Product Line

• Quote New Model Programs

• Quote Engineering Changes

• Product Line Reporting

• Product Line Budget

• Product Line Forecast

• Negotiations

Controller – Electronics Aftermarket and Service

• Responsible for North American budget and forecast

• Assist Account Management in quoting and negotiating process

• Review and approve journal entries, purchase orders and capital spending projects

• Actual reporting

• Variance analysis and reporting

• Supervise 3 analyst

• Review customer quotes

Sr. Product Line Analyst

• Supervise staff of 6

• Train and mentor new employees

• Resolve issues between staff and program teams

• Manage all day to day pricing activities

• Develop financials for all forward and current model opportunities for two plants.

• Owner of pricing financial model

• Support customer negotiations.

• Support change control round table meetings

• Develop cost and time saving ideas for the pricing team

• Develop ad hoc report in access, as requested

• Perform change tracker maintenance

• Developed procedure for alternate hurdle rates

• Processed improvement champion

• Taught a financial models class to non-finance employees

• Completed several in-house program management classes

• Coordinated customer funded tooling billings

Financial Analyst

Develop and report performance of the Admin/Selling budget and actuals for the Ford NA CBG

o Analysis of incurred expenses

o Budget performance

o Variance analysis

o Assisted with monthly forecast

o Trained new analysts

o Process correcting and accrual journal entries

o Establish HR Process flow on Finance Business transfers o Code Purchase orders

o Establish unpriced parts review process

o Monitor unpriced parts for several vehicle programs o Report out to the teams and Sales Directors a weekly summary of unpriced parts

• Perform launch and carryover revenue/material analysis for budget

• Support Program Managers and change control coordinators to improve change tracker data integrity

• Consolidate monthly profit on design report

EDUCATION:

Madonna Catholic University

Masters of Business Administration

Certificate in Cost Management

Graduated 2009

Baker College

Bachelors of Business Administration

Graduated 2006

SOFTWARE:MS Office, Advanced Excel, PowerPoint, Access and Outlook. Peoplesoft, Power BI, SAP, QAD, MEARS, CPAR, PCPAS, WIPS, CMMS, Essbase, Hyperion, ORB, Oracle



Contact this candidate