Customer Service Follow Up
Resume:
Peter G. Karabatsos
Charlotte, NC 28269
********@*****.***
Objective:
Highly motivated, results oriented professional seeks employment opportunity where an extraordinary record of exceeding sales targets and enthusiastic customer relations are needed. I want to prove myself by exceeding goals and develop new business for your company.
Experience:
July 2018- Present: Account Manager
ThreadLine Products Inc.
Pine Grove Circle, Charlotte, NC
Schedule meetings and build relationships with clients, visit specific locations with direct sales of construction fastener products. Understanding the needs of the client and being able to recommend products based on blueprints and conversations about scope of work. Present client with proposal presentations. Expanding new and existing relationship opportunities while opening accounts for companies. Cold Calling and Business to Business sales at construction sites around surrounding areas. Securing upcoming needs on construction sites for sales of hardware needed for that specific job. Building lasting customer relationships with outstanding communication skills. Follow up on all jobs to ensure products and services requested were met to the company and clients’ standards.
May 2016- July 2018: Branch Manager
Fifth Third Bank
John M Keynes Blvd, Charlotte, NC
Managing resources and staff, developing, and attaining sales goals, delivering customer service, and growing the location's revenues. Recognizing customer needs, cross selling opportunities and providing lending opportunities where needed. I was also responsible for managing fund allocation and expenses within the branch and I can prioritize tasks, delegating when appropriate.
I was also the Branch at Work Specialist; going out to our local businesses and gaining their accounts and well as their employees with concentration in Consumer and Commercial Lending (DTI, LTV, P&L and Cash flow) Received Sales Rep of the Quarter award 3 times.
June 2015- March 2016: Personal Banker 4 / Asst Branch Manager
SunTrust Bank
West John Street, Matthews, NC 28104
Direct sales of bank products and services. Recognizing customer needs, cross selling opportunities and building of client relationships. Provide excellent customer service, exhibit problem solving and people-oriented skills with clients, answer phones, schedule appointments, make follow up calls as well as cold calls to possible prospects, consumer and commercial. Take loan applications and close loans.
*Position was eliminated with SunTrust- took a severance package*
February 2011- May 2015: Financial Sales / At Work Specialist
Regions Bank
10650 Boardwalk Loop, Lakewood Ranch, FL 34202
Direct sales of bank products and services. Recognizing customer needs, cross selling opportunities and building of client relationships. Provide excellent customer service, meet and exceed sales goals, lending responsibility and client follow up. I am also the Financial Center Champion for our Workplace Banking; going out to businesses and gaining their accounts as well as their employee’s accounts. I am a mentor for new hire Bankers to train, assist and provide coaching to meet and exceed sales goals. I also serve as a Strength Finder’s coach within the district for 2 branches and the Mortgage Department.
April 2010 - December 2010: Sales Consultant
LebCorp
Main Street, Sarasota, Florida 34236
Selling lumber to new accounts and maintaining purchase orders for existing clients. Organized shipments of lumber. Created loading diagrams for picks ups and handled all back-office functions.
February 2009 - March 2010: Assistant Branch Manager
RBC Bank
Ringling Blvd, Sarasota, FL 34236
Direct sales of bank products and services. Recognizing customer needs, cross selling opportunities and building of client relationships. Provide excellent customer service, answer phones, schedule appointments, conduct follow up calls as well as cold calls. Conduct outside business calls to gain new clients and expand existing clients. Also, process teller transactions accurately and efficiently when needed. Conducted branch huddles, monthly audits, scheduled employees, coached associates across the board, conducted performance reviews, handled HR related issues and set expectations for sales goals.
February 2007 - January 2009: Sales Manager
GK Woodworks, Inc.
Matthew Court, Sarasota, FL 34231
Closing sales with major retail businesses. Managing and corresponding with all project managers and interior decorators to ensure completion of projects were done on or before deadlines.
January 2000 - February 2007: Business Relationship Banker II
BB&T Bank
Main Street, Sarasota, FL 34236
Focused on the high-net-worth business clients of the branch. Direct sales of bank products and services. Recognizing customer needs, cross selling opportunities and building of client relationships. Provide excellent customer service, exhibit problem solving and people-oriented skills with clients, answer phones, schedule appointments, make follow up calls as well as cold calls to possible prospects, consumer and commercial. Also responsible for Outside business calls to gain new clients as well as expand existing clients.
Education:
High School Diploma, Riverview High School, Sarasota, FL.
1997 Graduate
Associate degree, Manatee Community College, Bradenton, FL.
1998-2001
PROJECTS:
The Literacy Council of Sarasota, FL. Community Outreach
August 2008 – 2011
Delivered 125+ Financial Literacy Seminars and classes throughout low to moderate income neighborhoods.
Assisting individuals in completing the process of receiving section 8 vouchers by volunteering to teach the Financial Literacy Classes.
I also received an Outstanding Community Service award from the Sarasota Housing Authority in Florida - 2013
SKILLS:
Salesforce CRM
Cold calling
Project Management
Proposal Presentations
Inside and Outside Business Development
Account Management
Sales Strategy
Relationship Building Skills
Market Analysis
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