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Customer Service Administrative Assistant

League City, TX
September 27, 2023

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**** ********* ***, ****** ****, Texas 77573 United States (H) 281-***-**** Professional Summary

Service-oriented Administrative Assistant/Intake Coordinator/Receptionist with 25 years background in exceptional Customer Service and Administrative duties. Core competencies include multitasking, personal service and administrative assistance, as well as excellent communication and time management skills. Handles tasks with accuracy, efficiency, and positivity.

I love people and will treat them like I would treat my family. Respect and kindness are an integral part of my nature.



Leasing Agent/Professional

Atwater Apartments – Houston, TX

May 2022 – May 2023

• Lead leasing agent taking the Atwater Apartments 89% occupancy rate to 98.86% occupancy rate.

• Inspect property prior to opening for debris or any necessary clean up.

• Scheduling and touring apartments and property with prospects.

• Preparing lease paperwork including supplementals and transfers.

• Uploading and importing all documentation into portal.

• Follow up with all prospects and residents.

• Screening lease information with Yardi Nova security.

• Expert in the use of Yardi, CRM, CRM Flex, Rent Café and Rhino Insurance.

• Prepare keys, fobs, and folders for move ins.

Customer and Personal Service Coordination

Speaking Service Orientation

Judgment and Decision Making Personnel and Human Resources Critical Thinking Complex Problem Solving

Writing Learning Strategies

Instructing Clerical

Management of Personnel Resources Administration and Management

• Inspect apartments prior to resident move in.

• Explaining all lease information, fees, use of Luxer lockers, taking move in fees and giving new residents keys and fobs.

• Customer service making sure all maintenance and other issues are handled as soon as possible.

• Answering phones, responding to CRM calls, clearing CRM que on a daily basis.

• Placing work orders.

• Marketing and updating LRO reports on a weekly basis.

• Preparing and managing all on property transfers.

• Expert in Excel, Microsoft, Word, and Marketing Applications. Car Sales Person 08/2019 to 07/2020

Monument Chevrolet – Pasadena, TX

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Formulate pricing policies for merchandise, according to profitability requirements. Keep records of purchases, sales, and requisitions. Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

Test drive vehicles with customer.

Explain all details about vehicles and their capabilities. Work up deal sheets and explain all contracts with sale Follow up with customer on their satisfaction with purchase. Use computers for various applications, such as database management or word processing.

Make video's of vehicles for customers

Medical Receptionist/Intake Coordinator/Administrative Assistant 03/2018 to 02/2019 Lymphedema & Wound Care Institute – Webster, TX

Use computers for various applications, such as database management or word processing.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors. Make copies of correspondence or other printed material. Operate electronic mail systems and coordinate the flow of information.

Request and send medical records and prescriptions for the doctors. Keep medical records updated and accurate.

Assist the Medical Assistants with their records and appointments and make sure that all DME was available and stocked correctly.

Sales Representative/Project Coordinator 08/2017 to 11/2017 Alpha Elite Roofing – Webster, TX

Inspect problem roofs to determine the best repair procedures. Clean work areas and equipment.

Develop prospect lists.

Distribute product samples or literature that details products or services. Schedule the project in logical steps and budget time required to meet deadlines. Prepare contracts and negotiate revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors. Interpret and explain plans and contract terms to administrative staff, workers, and clients, representing the owner or developer.

Direct and supervise workers.

Requisition supplies or materials to complete construction projects. Client Relations 08/2016 to 07/2017 Safari Veterinarian Clinic – League City, TX Confer with customers by telephone or in person to provide information about their pets health and needs for vaccinations and preventative care. Keep records of customer interactions or transactions, recording details of vaccinations, surgeries, and other procedures performed on pet. Provide information to veterinarian about the pets needs and clients concerns. Determine charges for services requested, collect deposits or payments, or arrange for billing.

Maintain files and records of surgical procedures and other medical treatment. Process loan applications.

Collect and record customer deposits and fees, and issue receipts using computers. Nightly closing and deposits.

Guide clients in the development of skills or strategies for dealing with their problems. Receptionist 01/2012 to 07/2016

Protech Collision – Webster, TX

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Receive payment and record receipts for services.

Transmit information or documents to customers, using computer, mail, or facsimile machine.

Hear and resolve complaints from customers or the public. Schedule appointments and maintain and update appointment calendars. File and maintain records.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Enroll individuals to participate in programs and notify them of their acceptance. Education

High School Diploma: Basic Jun 1978

Hazelwood West High School - Hazelwood, MO

Business Marketing

Florissant Valley College - Florissant, MO

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