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Customer Service Sales Executive

Location:
Ain Khaled, Al Rayyan, Qatar
Salary:
5500
Posted:
September 27, 2023

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Resume:

Mohammed Nizam lhthisham

Doha Qatar

Mob: +974-********

adzzue@r.postjobfree.com

PERSONAL PROFILE STATEMENT / CAREER OBJECTIVE

I am an approachable, motivated and confident Sales Executive with the ability to excel sales targets and make a real difference in the organization’s revenue generation. I have expert knowledge of the selling process I am a mature, friendly, logically minded individual. I enjoy as part of a team and have team work skills through working with on projects. I have good communication skills and able to work with the respected deadlines. Technical skills

Knowledge of various computer programs and technologies to intermediate level including Microsoft Word/Excel/Access, Scanners and management packages.

Work Experience

Korean lubes and Butteries Trading

Accounts/ Assistant- Document Controller ( October 2021- August 2023) 1. Experience in daily transaction verification maintaining ledgers, journal payment planning and bank reconciliation.

2. Handling the petty cash for internal expenses . issue in the cheques to supplier /sub contractors. 3. Preparing the quotation, invoices and LPO’S.

4. File managing – Vendors payment / Quotations and Cash Banking. 5. Checking daily Online banking statement through the payment entries. 6. Maintaining the accounts receivables and payables. 7. Maintaining invoices, Delivery notes according to system generated reconciliation report weekly and monthly basis

Work Experience

Totally, I have More than 5 years GCC experience in sales field.

July 2009 – July 2014 Assistant store Manager

Next (Alshaya Group Qatar)

(Villaggio / The mall)

Responsibilities:

• Daily Store floor walk and providing work plans to increase sales for the stores.

• Monitoring the inventory and stock level at all times.

• Analyzing the store daily sales and business plan status

• Main focus in KPI'S (Sales, shrinkage, customer service level, Audit)

• Evaluating staff performance and performed appraisals & monthly Staff meeting.

• Weekly competitor survey and developed strategies for customer service

• Maintaining visual standards as per the brand requirements

• Proper replenishment process for the new allocations monitoring

• Shrinkage control to achieve the shrinkage budget

• Providing weekly feedback and store commercial reports to Store manager

• Organizing monthly staff get-together party to motivate the team member

January 2008 – July 2009 Shift Manager

Abans (PVT) LTD (Colombo Sri Lanka)

Responsibilities:

• Manage and motivating the staff.

• Executing the weekly objectives.

• Participating the weekly/ Monthly progress review meetings with the management team.

• Adhere to all typical day/week/stock and other management guidelines.

• Manage cleanliness,neat and tidiness of the store.

• Responsible for the store merchandising.

• Managing the selling process with sales team.

• Liaise with utilize support from merchandisers,stores, Human Resources and other partners as required.

• Perform and review with floor manager and report to chief operating officer on all operational audits, checklists and concern etc.

• totally responsible for the showroom Promotional activities

July 2007 – July 2008 Sales Executive (Team leader) Hameedia (Colombo Sri Lanka)

Responsibilities:

• Meeting and greeting customers and making them feel welcome

• Devising and implementing the organization’s sales strategies

• Finding new channels for selling and distribution of products

• Building relationships with new customers and distributors

• Maintaining good business relationships with existing clients

• Deal with customer feedback, enquiries, complaints and refunds

• Ensuring that business paperwork is stored in a secure location

• Liaising with head office to ensure relevant stock is delivered on time

• Responsible for the marketing and advertising on new and existing products

• Using negotiation and communication skills to sell new products in small retail Outlets to maximize shelf space and increase market share

• Ensuring sales targets are met before the specified deadlines

• Supervising junior sales representatives

• Overall supervising showroom operation level.

May 2004 – July 2007 Sales Executive

Hameedia (Colombo Sri Lanka)

Responsibilities:

• Directing a target oriented to the sales group.

• Supervising the floor (Monitoring the Sales).

• Store ln-charge for Visual merchandising.

March 2002 – May 2004 Salesman

Hameedia (Colombo Sri Lanka)

Responsibilities:

• Achieving the target within the month period.

• Maintaining the good customer service & the standards

• Marketing of the products and the brand through liaising and representing Educational Qualification

• Pass the G.C.E. (Advanced Level) Examination 2001 Nazriya Central College Chilaw Professional Educational Qualification

• NCCA intermediate level (Ministry of Higher Education) zonal education computer resource Centre negombo.

• Complete English teacher training program conducted by Human resource development Foundation (HRDF).

• I have successfully completed computer operating systems and application packages- 2000 Trainings

• One day work shop on customer care, selling skill excellence and objection handling. (Conducted by Prasanna Pereira John Keels Holding Group Sri Lanka).

• "Getting It Right the First Time" The one day training session conducted by Sherif MubarakTraining Manager (M.H Alshaya Co.W.L.L Qatar).

Languages

English, Arabic, Hindi, Malayalam & Tamil

Personal Information

Name in full : Mohammed Nizam Mohammed Ihthisham.

Date of Birth : 24th of Mar 1981

Gender : Male.

Civil Status : Married.

Nationality : Sri Lankan.

Visa Status : Transferable Work Visa with NOC Available. Referees

(Referees will be provide up on request)

I hereby declare that the above mentioned particulars are true and correct to the best of my knowledge. Date Signature



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