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Customer Service Business Development

Location:
Lagos, Nigeria
Posted:
September 27, 2023

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Resume:

AGWUNCHA ONYINYE

No**b, closeF Ogudu G.R.A Lagos State

080********, 070********, adzzty@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly competent operations manager with the experiences I have acquired over the years. I have managed daily business operations, including overseeing all aspects of planning, purchasing, finance and Business development as well as a proven history of strengthening compliance, elevating output, customer satisfaction and employee morale to all-time bests. Consistent excellence in managing the working capital of the business in consonance with all units of an organization. Currently wishing to expand my portfolio and develop skills and strategies in a learning organization.

EDUCATION

MSc International Law and Diplomacy

- University of Lagos 2018

Masters of Arts(M.A) in Philosophy

- University of Lagos 2013

Bachelor of Arts (B.A Honors) degree in Philosophy

- University of Ado-Ekiti 2010

PROFESSIONAL CERTIFICATION

SEVIC PMC

- Project Management Fundamentals (Mar – Jun) 2011

WORK EXPERIENCE

TOCNOC Limited

Operations/Admin Manager Febuary 2018 till Date

Ensures daily and smooth running of the activities of the Company

Ensures recruitment of the most suitable candidate for different unit of the business

Weekly and monthly reconciliation of stock differences during stock taking exercise

Ensures a high customer retention rate

Manages the working capital of the business in consonance with the Finance Manager

Verifies all records of sales department and accounts department

Mutual Benefit Assurance Plc, Lagos. Marketing Executive Feb 2016 till January 2018

Conducts research and analyzes data to identify define and retain clientele base

Devises current and competitive marketing ideas and strategies

Pays visit to corporate clients to enhance customer relationship

Negotiates contracts with new and existing clients

Initiates market research campaigns to determine what the public’s perception of the products are

Drove consistent growth in sales and revenue by over 200% in the last three year annually

Proven track record of hitting and surpassing sales targets

Recommends modifications to products to make them more commercially viable

Ogun State Governor’s Office, Abeokuta, Ogun State (started as NYSC and was retained after youth service):

Personal Assistant to SA to Governor on Appointments Management.

Nov 2010 – Oct 2013

Office Administration and Support Services for the Governor

Prepared and distributed official letters to various Ministries and Offices on behalf of the Governor.

Scheduled meeting for the Office of the Governor

Received official items on the governor’s behalf – such as complementary cards, contact memos, and gifts.

Public and customer services – answered customers’ inquiries and scheduled their appointments to meet with the Governor

TOCNOC Limited

September 2009 till October 2010

Sell products by establishing contact and developing relationship with customers

Ensure the availability of products for sale,ensure that they are easily accessible

Maintain relationship with clients/customers by providing support,information and guidance.

Create frequent reviews and reports on sales

Weekly and monthly reconciliation of stock differences during stock taking exercise

Prepare sales reports by collecting,analysing and summarising daily report.

KEY SKILLS

Intermediate use of Microsoft Office Suite

Intermediate use of Graphic Design and Social Media Communication

Adaptable & Flexible to changing environment

Public Speaking/Good presentation skills

Good communication skills

Customer service delivery and retention

Leadership skill

References available upon request



Contact this candidate