Team Members Customer Service
Resume:
JAMES
ALMINDO
**********@***.***
Albany, NY 12205
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining
relationships with diverse range of stakeholders in dynamic, fast-paced settings.
PROFESSIONAL SUMMARY
Destination Kia - Automotive Service Manager
Albany, NY • 09/2022 - Current
Lia Chrysler Jeep Dodge Ram - Automotive Service
Manager
Schenectady, NY • 10/2015 - 08/2022
Albany Dodge - Automotive Service Manager
Albany, NY • 09/2002 - 09/2015
WORK HISTORY
Responded to and processed found property calls, logging details and filing required reports for further action.
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Achieve 95% increase in productivity in fixed operations, parts and service department.
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Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase
productivity.
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Monitored safety compliance to maintain strict standards and protect team members from harm.
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Achieved 110% increase in productivity in fixed
operations, parts and service department.
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Organized ongoing maintenance schedules to boost
system performance.
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Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase
productivity.
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Monitored safety compliance to maintain strict standards and protect team members from harm.
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SKILLS
• Employee Retention
• Automotive Knowledge
• Operational Procedures
• Dealership Management
• Employee Relationships
• Customer Satisfaction
• Team-Building Exercises
• Positive Reinforcement
Professional
Communication
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Ravena Coeymans Selkirk
Ravena • 06/1987
High School Diploma
EDUCATION
Achieved 120% increase in productivity in fixed operations, parts and service department.
Armory Nissan - Service Advisor
Albany, NY • 07/1996 - 09/2002
Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase
productivity.
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Monitored safety compliance to maintain strict standards and protect team members from harm.
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• Managed efficient teams of up to 30 employees.
Oversaw team of service professionals focused on
customer satisfaction.
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Pleasantly greeted customers and asked open-ended
questions to better determine needs.
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Suggested add-on services that would be helpful to customers and improve bottom line.
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Developed estimates by costing materials, supplies and labor.
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Maintained high customer satisfaction standards to meet or exceed targets.
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Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
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