Real Estate It Support

FRANCESCA MONICA SALA

Fountain Valley, CA 657-***-**** ********************@*****.*** https://www.linkedin.com/in/francescamonicasala SUMMARY

Multilingual MBA graduate experienced in enhancing IT support, real estate, and expanding partner networks. Looking for a role in a dynamic organization to apply technical skills and business knowledge. EDUCATION

● MBA in Management Information Systems - July 2023

International American University, Los Angeles, CA

● MBA in Business Administration - September 2022

International American University, Los Angeles, CA

● Certificate in General Business Studies, Concentration in Real Estate - June 2020

University of California Los Angeles (UCLA), Los Angeles, CA

● M. Sc. in Technology Management, Minor in Computer Science, Leadership - April 2020

Technical University Munich, Germany

PROFESSIONAL EXPERIENCE

IT Support, International American University - Irvine, CA - Dec 2022 – May 2023

● Managed 600+ user accounts for students, faculty, and staff

● Implemented a new help desk ticketing system, reducing issue resolution time by 40%

● Increased student satisfaction ratings by 30%

Licensed California Real Estate Agent, Keller Williams - Newport Beach, CA - Aug 2021 – Sep 2022

● Conducted market research, identifying 50+ potential clients and properties, scheduled 100+ showings

● Utilized a multi-channel approach, including cold calling, social media, and MLS platforms Accounting Assistant, Comstock Realty Partners - Century City, CA - Mar 2021 – Aug 2021

● Managed travel expenses, overseeing the accurate recording and reimbursement of $250K+ Sales Intern, Adobe - Munich, Germany - Apr 2018 – Dec 2018

● Excelled in customer sourcing and sales, resulting in a conversion rate of 35% from prospects to leads

● Demonstrated an in-depth understanding of Adobe's products, addressing 500+ customer inquiries confidently Intern, Microsoft - Munich, Germany - Nov 2016 – Apr 2018

● Specialized in partner recruitment, contributing to the growth of the partner ecosystem by 25%

● Leveraged Excel and Power BI to analyze performance goals for 200+ potential partners HR IT Support, Fujitsu - Munich, Germany - Sep 2014 - Aug 2016

● Revamped the intranet using Sharepoint, optimizing organization and accessibility for 2,000+ employees

● Streamlined HR processes, resulting in a 20% increase in departmental efficiency SKILLS

● Technical: Proficient in Microsoft 365 (Word, Excel, PowerPoint), Slack, Google Meet, Zoom, Java, C, Sharepoint, SAP Hana, Argus, Project Management, SQL, Troubleshooting, Adobe, Salesforce, Adobe Suite,

● Hard Skills: Accounting, Sales, Artificial Intelligence

● Soft Skills: Strong in Collaboration, Communication, Problem Solving, Analytical Thinking

● Languages: Fluent in English, German, Romanian, and Advanced in French

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