RESUME

Michael Barber

**** ******** ** *** ***

Antelope, CA 95843 214-***-****

adzzqo@r.postjobfree.com

CAREER HIGHLIGHTS

● Hard working professional w/12+yrs of experience in customer facing interaction in sales, high-level customer service, account development and management

● Proven skills in communications, contract compliance and needs assessment.

● Aiming to leverage my skills to successfully fill Account Executive or High-level Customer Service positions.

EDUCATION

● CALIFORNIA STATE UNIVERSITY SACRAMENTO, Sacramento, CA Completed coursework towards English Literature

● AMERICAN RIVER COLLEGE, Sacramento, CA

A.A. Political Science, Marketing

ADDITIONAL SKILLS

Business Owner, Superior Writing skills, Classroom Trainer and

World Class Customer Service

LICENSES AND CERTIFICATIONS

●Life and Health Insurance Agent - Texas

●Field Representative Branch II Pest Control - California

●Field Representative Branch III Wood Destroying Organisms – California

PROFESSIONAL EXPERIENCE

PROJECT DEVELOPMENT

Modern Builders

Sacramento, CA

Dec 2020 - present

●Research and discover projects to be performed

●Hire subcontractors to perform jobs

●Prepare contracts, negotiate revisions, changes & additions to all agreements w/architects, consultants, clients, suppliers & subcontractors as necessary

●Schedule projects in logical order with budget in mind to meet deadlines.

CUSTOMER SERVICE TECHNICIAN

D.R. Horton Homes

Sacramento, CA

April 2021 – July 2021

Quality Control Inspection of newly constructed homes

● Provide report of findings to construction division

● Conduct 1st walk thru with homeowner of their new home

● Provide detailed information of various features and operation within home

● Provide information to homeowners on the warranty process thru D.R. Horton

LICENSED HOME INSPECTOR OUTSIDE SALES REP

Sacramento, CA / Jan 2020 – Dec 2020

●Inspect premises to identify infestation source and extent of damage to property,walls or roof porosity and access to infested & damaged areas.

●Prepare a presentation for customers with recommendations to control infestation.

●Recommend preventative treatments before pests become an issue

●Recommend to current customers newer technologies & treatments

●Record work activities in CRM System

PROJECT COORDINATOR

Hunters Remodeling, Denton, TX / Mar 2014 – Oct 2019

● Schedule projects in logical order with budget in mind to meet deadlines.

● Confer with supervisory personnel, owners, contractors or design professionals to discuss and resolve matters, such as work procedures, complaints or construction problems and/or concerns

● Prepare contracts and negotiate revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors.

● Prepare budget estimates, progress reports and cost tracking reports.

● Conduct walks of homes with homeowner or potential buyer

● Many other duties as requested or required

SALES MANAGER

AT&T, Plano, TX, Oct 2011 – Feb 2014

● Direct and supervise employees engaged in sales, inventory, reconciling cash receipts and performing services for customers.

● Hire, train and evaluate employees in sales and marketing duties, promoting or firing workers when appropriate.

● Provide world class customer service by greeting and assisting customers and responding to customer inquiries and/or concerns.

● Monitor sales activities to ensure that customers receive exemplary service .

● Inventory stock and reorder when inventory drops to a specified level.

● Enforce safety, health and security rules.

CUSTOMER SERVICE REPRESENTATIVE

Royal Custom Homes, Dallas, TX / Sep 2010 - Oct 2011

● Pre-punch & QCI new home construction.

● Prepare report of findings to Construction Division

● Present completed home to The Homeowners

● Properly prepare homeowners for the warranty program.

OUTSIDE SALES REPRESENTATIVE

Verizon Wireless, Irving, TX / Feb 2009 – Sep 2010

● Recommend products based on customers' needs and interests.

● Explain products, prices, availability, product uses & credit terms.

● Consult with customers after sales or contract signing to resolve any issues or concerns while providing ongoing support.

● Generate new sales using business directories, leads from existing customers, organizations & clubs, attending trade shows & conferences.

● Perform administrative duties such as preparing sales budgets & reports, maintaining sales records and filing expense reports.

● Negotiate contracts & payments, prepare sales contracts and order forms.

● Monitor market conditions, product innovations, competitor’s prices & sales.

● Train customer contact & employees to operate & maintain new equipment.

REFERENCES FURNISHED UPON REQUEST

Contact this candidate