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Supply Chain Customer Service

Location:
Brampton, ON, Canada
Posted:
September 27, 2023

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Resume:

Pathik Pathak

Brampton, ON 647-***-**** adzzqm@r.postjobfree.com

VP of Purchasing

Highly motivated and result-oriented Certified Supply Chain Professional offering 18+ years of experience in providing leadership, innovations, and solid business acumen across industries to develop bottom-line focused supply chain strategies.

Champion for Supplier Relationships- Source and establish global supplier partnerships, driving quality and value-added improvements, and on-time delivery initiatives by capitalizing on supplier capabilities.

Cost-focused, Value Driver, transforming the supply chain into an efficient and cost-effective extension of business operations by improving visibility, velocity, partnership, and skillful negotiations.

EXPERTISE

Strategic Sourcing

Cost Analysis and Cost Modeling

P & L Accountability

Inventory Management

Contract Negotiations

Logistics

JIT/Lean Manufacturing

Leadership & Team Development

Supplier Relationships

Demand and Supply Planning

Continuous Improvement

ERP-JD Edwards, M3, EPIC

EDUCATION & CERTIFICATIONS

Bachelor of Electrical Engineering – NIT-India (Degree equivalency evaluated by University of Toronto)

CSCP Certified Supply Chain Professional –APICS

LEAP Leadership Program-Legrand

CPIM Detailed Scheduling and Planning- APICS

CPIM Basics of Supply Chain Management- APICS

ISO 9001:2015 Quality Management System Internal Auditor- BSI

Quality and Continuous Improvement Process - Humber College

PROFESSIONAL EXPERIENCE

Supply Chain Manager- Legrand- Scarborough 2022- Current

Shading and Smart Switch manufacturer

Hired to turn around underperforming and inefficient Supply Chain operations.

Challenges: Poor-performing suppliers with excessively high prices and a strong hold on business terms. Not having the right Inventory at the right time resulted in 75% on-time delivery.

Significantly improved the Gross Margin by 15% by driving the strategic sourcing process and cultivating supplier partnerships in implementing JIT and Total cost reduction processes.

Increased On-Time Delivery from 75% to 95% through Sales and Operations Planning.

Fostered a collaborative and growth-oriented work environment to motivate team members to excel in their roles resulting in reduced parts shortages.

Onboarded new suppliers for key processes by leveraging a comprehensive evaluation process based on their alignment with our quality, value, and delivery objectives.

30% reduction in logistics costs by consolidation, implementation of supply source strategy, and negotiations.

Reduced 15% inventory by leading the E &O inventory reduction action plan in coordination with engineering, product management, and finance.

Supply Chain Manager – Silfab Solar- Mississauga 2021- 2022

Solar Panels manufacturer

Hired for the supply chain operations of 3 manufacturing plants in North America and two subcontractors.

Challenges Building a team in a fast-paced environment with current challenges of shortages of materials and increased transit time.

Achieved 98% On-time delivery by Orchestrating supply chain risk assessment and mitigation strategies in close partnership with suppliers. Developed contingency plans to address potential disruptions, ensuring continuity of supply and minimizing the impact of unforeseen events.

Reduced warranty claims to 0.4% by transforming supplier relationships into strategic partnerships. Harnessing supplier capabilities and aligning them with organizational objectives, contributed to sustained improvements in quality, value, and on-time delivery performance.

Reduced the freight cost by 15% by onboarding new freight forwarders and decreased the transit time by getting better routing.

Purchasing Manager - Swegon- Markham 2018- 2021

HVAC, Noise Control, Vibration Isolation manufacturer

Hired to revitalize poor-performing supply chain operations.

Challenges Excessive inventory of 302 days hurting profit margin. On-time delivery of 73 % resulted in losing customer confidence and eventually canceling orders. Implementation of ERP system and poor supplier performance.

Implemented a comprehensive and best-in-class sourcing strategy of parts globally, reduced Total Costs by 5% within 12 months through consolidation, negotiations, and partnering with suppliers for improvements.

Reduced the Days of Inventory from 302 days to 107 days and increased the On-Time Delivery from 73% to 98% in the first twelve months.

Led cross-functional teams to reduce the lead time by 2 weeks, quality issues, and productivity improvements resulting in gained customer confidence and retaining the customer base.

Supply Chain Manager - O’Hara Technologies Inc.- Richmond Hill 2016- 2018

Pharmaceutical machine manufacturer

Recruited into a hybrid role that combines Strategic Sourcing, continuous improvements, and customer services.

Challenges: Inefficient assembly process because of supplier parts quality and lead time resulted in late project deliveries. Increased warranty calls. Dissatisfied customers.

Reduced error rate by 90% by partnering with suppliers for the collaborative approach of continuous improvement, corrective actions, and waste elimination with internal and external customer feedback.

Improved project completion timeline by 20% by increasing the efficiency of the supply chain, and continuous improvement by LEAN Manufacturing techniques.

Successfully led the project of transition to ISO 9001:2015 by finding the gaps, process improvements, and implementing process KPIs.

Evaluated Suppliers for the onboarding and/or verification of meeting our business requirements and collaborated with them for quality and value-added improvements.

Purchasing-Materials Manager SAVARIA- Brampton 2011 – 2016

Elevator and Platform Lift manufacturer

Hired to manage purchasing, inventory, logistics, and warehouse management.

Supervised a team of 6 employees for the efficient supply flow, optimum storage, and near accuracy of Inventory.

Challenges: Excessive stock of some items while parts shortages of others resulted in late or partial deliveries. Higher freight cost. Missed KPI of production efficiency, DOI, and On-time delivery.

Inventory reduction from $11.5 MM to $9.5MM with increased sales from $60MM to $70MM. Increased Inventory Turnover Ratio by 35% by Sales and Operations Planning (S &OP)

Contributed to a 20% increase in production efficiency by right parts availability in the right quantity with effective use of MRP by coaching the team on the right use of ERP and improving supply chain visibility.

Improved supplier relationships for better supply chain efficiency and negotiated the contracts for the best interests of the organization.

Negotiated contracts saving $1MM with the optimum value of the products and mitigated the risk.

Developed a new vendor base for alternate products, $500K cost reduction in collaboration with the engineering and quality team.

RCP INC. (WAI Global), Toronto, Starters and Alternators manufacturer 2001 – 2011

Materials Manager 2005 – 2011

Electrical Engineer 2001 – 2005

Recruited as an Electrical Engineer then promoted to Materials manager managing production planning, inventory, and the warehouse, directly supervised a team of 3 employees. Efficiently planned and executed production meeting optimum customer service.

Improved production efficiencies by 10% with the implementation of Lean Manufacturing, 5S, and Kaizen.

Reduced warranty claims to 0.5% by establishing the “Quality policy” and standards to support quality production.

15% Inventory reduction by developing & Implementing Kanban- Visual scheduling system for in-house manufactured items and JIT system for high valued outsourced items, achieving the highest customer service levels.

Introduced performance benchmarks and KPIs to measure the performance of key employees and provide constructive feedback and training.

Effectively assessed situations and made decisions to prevent problems which resulted in lower downtime, better performance of machinery, and reduced maintenance cost by 17%.



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