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Customer Service Call Center

Location:
Salem, OR
Salary:
19.00
Posted:
September 27, 2023

Contact this candidate

Resume:

Desirae Rowan

Salem, OR *****

adzzql@r.postjobfree.com

503-***-****

Work Experience

Direct Support Professional

DSP Connections - Stayton, OR

August 2021 to January 2022

Worked as an independent contractor through a agency. I worked as an in home support staff, for a teenage client. We did everything together from working on school with his different communication teachings, to shopping for and with him. I taught him to basic life skills like changing clothes, washing himself, using the bathroom properly, chores and basic cooking. I was there to help him navigate through life more independently.

Lead Direct Support Professional

Oregon Mennonite Residential Services - McMinnville, OR October 2015 to April 2021

Dedicated Lead Direct Support Professional with 6 years of experience working directly with clients to provide care. Provides assistance with daily living activities. Well-versed in medication administration and recreational activity planning.

Crew Member

McDonald's

2014 to 2014

Education

GED

Skills

• Food Production

• Food Preparation

• Cooking

• Kitchen Experience

• Cleaning Experience

• Cash Handling

• Food Service

• Autism Experience

• Developmental Disabilities Experience

• Medication Administration

• Meal Preparation

• Caregiving

• Food Handling

• Home Care

• Vital Signs

• Direct support

• Special education

• Laundry

• Food Safety

• Critical Thinking (7 years)

• Problem Solving Skills (7 years)

• Customer service (7 years)

• Communication skills (7 years)

• Adaptability (7 years)

• Conflict Resolution (7 years)

Certifications and Licenses

First Aid Certification

CPR Certification

Assessments

Work style: Conscientiousness — Proficient

April 2021

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient

Customer focus & orientation — Proficient

January 2022

Responding to customer situations with sensitivity Full results: Proficient

Management & leadership skills: Impact & influence — Completed January 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed

Work style: Reliability — Highly Proficient

January 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Front desk agent (hotel) — Familiar

May 2022

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Familiar

Retail customer service — Proficient

January 2022

Responding to customer situations in a retail setting Full results: Proficient

Call center customer service — Familiar

January 2022

Demonstrating customer service skills in a call center setting Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



Contact this candidate