NONYE MORADEYO

Phone +1-506-***-****

Email adzzpk@r.postjobfree.com

Address ** ******** ********, *******, **. E1G 0G9

CAREER OBJECTIVE

Goal-oriented Experienced Customer Service Manager with demonstrated track record of managing peculiar customer requirements, elevating occupancy rates through the acquisition of long-term tenants, crisis management and vendor management. Leveraging over twelve years of comprehensive experience in both customer service, account receivables and payables. I bring a wealth of expertise encompassing tenant relations, sales, marketing, and the nuanced realm of boutique hotel management. Recognized for my meticulous and systematic approach, I excel in Property Management by skillfully overseeing personnel, properties, and specialized initiatives.

My proficiency extends to effectively managing diverse customers, staff and maintenance teams, seamlessly bridging the gap between residents and property owners. Throughout my career, I have showcased unwavering dedication to delivering optimal results, underscored by a proven history of excellence in leadership, communication, and strategic problem-solving. My meticulous planning capabilities further accentuate my commitment to fostering streamlined operations.

EXPERIENCE

properties SALES MANAGER — Dexla Nigeria Limited. Lagos Nigeria

, May 2011 – Present

●Managed diverse customers cutting across High Net-worth Individuals in both Owner-Occupied Properties, short stay customers in boutique hotel and apartments as well as Residential tenanted apartment buildings.

●Evaluated and ensured adherence to government regulations throughout construction and renovation processes.

●Prepared and reviewed operational reports and schedules to enhance the overall efficiency of property management.

●Successfully managed the leasing process for facility spaces, effectively negotiating terms and maximizing occupancy rates.

●Directed the maintenance and repair of machinery, equipment, and electrical/mechanical systems, ensuring seamless functionality.

●Planned, administered, and controlled budgets for various contracts, equipment, and supplies, optimizing resource allocation.

●Implemented routine and scheduled maintenance services to prevent operational disruptions and maintain optimal property conditions.

●Monitored facility conditions on an ongoing basis, implementing proactive measures to uphold safety, security, and overall maintenance.

●Collaborated with cross-functional teams to coordinate construction, maintenance, and repair efforts, fostering effective teamwork.

●Employed a comprehensive approach to risk management, identifying potential hazards and taking preemptive measures to mitigate them effectively.

ACCOUNT EXECUTIVE— Wemy industries Limited. Lagos Nigeria

, November 2009 - April 2011

●Recruited and on-boarded channel partners to drive effective acquisition of SME and corporate customers.

●Developed and established project quotas and sales objectives, effectively aligning with revenue and budgetary targets.

●Fostered robust business relationships and networks by engaging key clients and internal stakeholders.

●Maintained up-to-date knowledge of company updates, proactively sharing crucial information with both staff members and clients.

●Collaborated seamlessly with sales, production, and marketing teams throughout project lifecycles, driving heightened productivity and increased revenues.

●Employed Microsoft Office and CRM software systems proficiently to create and circulate comprehensive reports, spreadsheets, and pertinent documents.

●Proactively conducted cold calls to potential customers, strategically generating valuable leads for the business.

●Exemplified the brand's identity during special events, customer interactions, and sales activities, reinforcing a consistent and positive brand image.

●Strategically formulated and communicated sales goals to achieve revenue and budget expectations effectively.

●Orchestrated productive collaborations with sales, production, and marketing departments, amplifying project efficiency and overall revenue generation.

●Demonstrated adeptness in using Microsoft Office suite and CRM software to create reports, spreadsheets, and essential documents, ensuring smooth information dissemination.

EDUCATION

IMO STATE UNIVERSITY Imo, Nigeria

Master’s in Business Administration

Business Management (Sept 2018)

UNIVERSITY OF ILORIN Ilorin, Kwara

Bachelor of Science (B.S.)

Economics (Jul 2009)

ADDITIONAL SKILLS

●Leadership and Team Management

●Facility Maintenance

●Project Management

●Business Development

●Customer Service

●Vendor Management

●Communication

●Budgeting and Financial Management

●Problem Solving

CERTIFICATIONS

●Association of Chartered Certified Accountants (ACCA): Affiliate Accountant

●Advanced Diploma in Accounting & Business (ACCA)

● International Facility Management

Association (IFMA)

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