Resume

Customer Service Public Relations

Location:

Mount Pleasant, SC

Salary:

$50,000

Posted:

September 27, 2023

Contact this candidate

Resume:

Ellie Provost (Master Resume)

adzzoj@r.postjobfree.com 757-***-****

LinkedIn: https://www.linkedin.com/in/ellie-provost-communications/ Digital Portfolio Website: https://sites.google.com/view/ellieprovostdigitalportfolio/home EDUCATION

● Longwood University

● Farmville, Virginia

● Bachelor of Arts in Communication Studies

RELEVANT COURSEWORK

Health Communication and Advocacy: Fall 2019, Dr. Kari Hampton Learned to:

● Evaluate health policies and proposed policies as related to impact on health education.

● Identify, develop, and deliver messages using a variety of communication strategies, methods, and techniques. Public Relations Campaigns: Spring 2023, Dr. Alec Hosterman Learned to:

● Work with a client in ways that demonstrate confidence and professionalism.

● Develop and detail the components of a successful campaign program plan.

● Produce professional-level work for a client.

● Deliver a professional campaign presentation to a client.

● Critically assess techniques, strategies, tactics, and campaign-related situations. Negotiation and Conflict Resolution: Fall 2022, Dr. Patti Carey Learned to:

● Identify opportunities for integrative (win-win) negotiations.

● Develop my own negotiation style.

Grant Writing and Resource Allocation: Spring 2021, Ms. Alicia Peterson Learned to:

● Identify an organization’s needs, develop and conduct a comprehensive needs assessment.

● Demonstrate skills needed to effectively work with funding agencies and with local non-profit agencies/organizations.

● Create a ready to submit grant application on behalf of a local non-profit agency/organization. Communication Ethics: Fall 2021, Dr. Kristopher Paal Learned to:

● Identify the ethical issues and contexts in personal and public communication dilemmas.

● Demonstrate knowledge of theoretical foundations and approaches for analyzing ethical issues in order to make informed and principled choices.

● Apply the SAD model of moral reasoning to both personal and public communication. Projects:

● Professional Ethics Statement

Statistical Decision Making: Winter 2022, Dr. Gregg Allen G. Harbaugh-Schattenkirk Learned to:

● Explain various data collection methods for categorical and quantitative data and their roles in inference.

● Describe and analyze each type of data.

● Present and interpret data graphically (e.g., bar charts, histograms, and box plots).

● Compute and interpret measures of center and spread for quantitative data.

● Apply basic concepts of probability to find probabilities using the normal distribution.

● Explain the difference between experimental and observational studies and the types of conclusions that can be drawn from each.

Public Relations Writing: Fall 2021, Dr. Alec Hosterman Learned to:

● Apply principles of persuasive writing in creating different public relations communications

● Gained practice in creating Media Advisories, Fact Sheets, Pitch Letters, News Releases, and Radio PSA's Projects:

● News Release

● Campaign Poster

● Pitch Letter

● Media Advisory

LEADERSHIP EXPERIENCE

● Longwood University Club Golf President - Fall 2021

● Director of Public Relations for Class of 2023 Council

● Social Chairman, Kappa Delta Sorority

-Plans and organizes all of Kappa Delta’s social events on and off campus.

● SET Leader for Kappa Delta Sorority- Spring 2021

- Assisted in New Member Education.

● Junior Marshal 2021-2022 School Year

-Assists with university events.

WORK EXPERIENCE

Enterprise Holdings, Enterprise Rent-A-Car, Management Training Internship: May 2022-August 2022

● Hilton Head Island, SC

● Manager: Josh Malamud, Lajaiah Jackson

● Position: Management Trainee Intern

● Responsibilities/Job Description: “To build valuable business and leadership skills, to learn what it takes to run a successful business and acquire highly marketable skills in management. The program aims to have interns take on the same challenges as our first and second year full-time professionals. The job is built in a team-based environment that helps interns learn valuable information they can utilize throughout their professional career.”

● Ranked #1 Intern in the area on the Sales Comparison Report for the overall months of June 1st to July 31st Michael Kors: November 2020-January 2022

● Norfolk, Virginia

● Manager: Carly White

● Position: Sales Associate/Stylist

● Responsibilities/Job Description: To achieve sales goals and develop lasting client relationships. These initiatives are achieved by providing the highest level of customer service and complying with all company policies, procedures and directives.

Riverfront Golf Course: May 2019-August 2021

● Suffolk, Virginia

● Owner/Head Pro: Tim Newsom

● Grill Manager: Denise Gilkerson

● Position: Beverage Cart Attendant

● Responsibilities: Sells food and beverage to members utilizing professional and excellent customer service. Birdies and Bows: January 2023

● Remote

● Position: Sales Representative

● Responsibilities: Call golf clubs to gain and maintain new accounts throughout South Carolina and Virginia Enterprise Holdings, Enterprise Rent-A-Car, Management Trainee: May 2023-Present

● Mount Pleasant, SC

● Manager: Reid Armstrong

● Position: Management Trainee

● Responsibilities: “As a MT, you’ll start learning our business from day one while based out of one of our neighborhood branches. You will be entrusted to serve as both the face of Enterprise to customers and partners and the behind-the-scenes operational expert. In our structured program, you will master the knowledge and skills you need to eventually run your own branch, cultivate new business and develop your team. In our hands-on learning environment, you will receive the guidance, mentoring, and support you need to be successful. You will also get out into the community and establish the relationships essential to building your own business. We’ll teach you how to excel at customer service, sales and marketing, finance, and operations. And you’ll learn what it means to always put our customers first. Ours is a culture of friendly competition, which is critical to growing our business — and your success.”

VOLUNTEER EXPERIENCE

● FACES Food Bank in Farmville, Virginia

● Kappa Delta Classic Golf Tournament, proceeds contributed to “Prevent Child Abuse America.” TRAININGS AND CERTIFICATIONS

● Social Marketing Certified through Hootsuite Academy

- The Social Marketing Certification indicates competency and proficiency in the tactical applications of the essential elements of social marketing, including social media strategy, community building, content marketing and social media advertising.

ACTIVITIES/ORGANIZATIONS

● Kappa Delta Alpha Chapter: Chaplain, Social Chairman, Member of Booth Planning Committee

● Public Relations Student Society of America: Member

● Club Golf: President 2021-2022

● Class Council: Director of Public Relations 2021-2022 SKILLS AND SPECIALIZED KNOWLEDGE

● Social Media Content Analysis

● Sales

● Public Relations Writing

● Communication

● Customer Service

● Time management

REFERENCES

Melissa Frignoca - Enterprise Holdings, Area Manager Phone: +1-862-***-****