CLIFF BOLDEN

*** ********** ****

Birmingham, AL 35210

adzzmp@r.postjobfree.com · linkedin.com/in/cliff-bolden-a4b68393

To work in a career field where I can use my 25+ years of sales, business development, and

customer relationship management skills to build, nurture, and service a customer base. My

desire is to work in an environment where customer satisfaction is the measure of my success.

EXPERIENCE

12/2022 – CURRENT

SERVICE MANAGER, FIRESTONE COMPLETE AUTO CARE

• Assign and schedule work duties to auto service staff according to individual skill level

• Serving all automotive service needs of customers

• Oversee the hiring and training of an effective auto service team

• Ensuring high teammate retention

• Maintain compliance with quality standards

• Developing customer satisfaction and retention

• Other duties and tasks as assigned by store or area manager

07/2021 – CURRENT

CUSTOMER SERVICE TEAMMATE, FIRESTONE COMPLETE AUTO CARE

• Personally, handles customer needs in areas of sales, service, complaints, adjustments, etc.

• Contacts customers, particularly in service department, to assess needs for tires and car service to close sales opportunities.

• Checks tickets, making sure all tires on every vehicle are inspected and customers needing tires are asked to buy.

• Follows and executes appropriate CSDS steps

• Develops customer loyalty and retention through relationship selling.

• Assists with growing profit through service or tire recommendations as needed by the customer, including alignments, flushes, scheduled maintenance services, etc.

• Other duties and tasks as assigned by store or area manager

12/2020 – 07/2021

SERVICE MANAGER, IRON CITY FORD

• Manages all automotive service functions by overseeing continuous flow production throughout the shop.

• Manages parts inventory and outside purchases, including assisting in maintaining stock inventory levels to minimize outside purchases.

• Manages the return of unused parts to vendors, including following up on credits, invoicing, etc.

• Reviews shop area, equipment and teammates for compliance with company safety procedure.

• Is familiar with basic OSHA laws.

• Responsible for control of shop assets in service department area - ensures all equipment is in safe operating condition and that service area is clean and hazard free.

• Is responsible for shop safety including, but not limited to, use of and maintenance of safety equipment, i.e. glasses, eye wash stations, first aid kits, etc.

• Other duties and tasks as assigned by shop manager.

12/2017 – 12/2020

CUSTOMER SERVICE TEAMMATE, FIRESTONE COMPLETE AUTO CARE

• Personally, handles customer needs in areas of sales, service, complaints, adjustments, etc.

• Contacts customers, particularly in service department, to assess needs for tires and car service to close sales opportunities.

• Checks tickets, making sure all tires on every vehicle are inspected and customers needing tires are asked to buy.

• Follows and executes appropriate CSDS steps

• Develops customer loyalty and retention through relationship selling.

• Assists with growing profit through service or tire recommendations as needed by the customer, including alignments, flushes, scheduled maintenance services, etc.

12/2016 – 12/2017

SERVICE MANAGER, HYUNDAI OF LITTLE ROCK

• Manages all automotive service.

• Reviews shop area, equipment and technicians for compliance with company safety procedure.

• Directly and indirectly selects service department teammates.

• Supervises the work of technicians and service personnel, planning and scheduling their duties, assigning special work duties, following up on completion of assignments.

• Ensures that the service department is staffed at the optimum level of number and quality of technicians.

• Creates a highly motivated team environment/climate.

• Directly handles customers in areas of sales, service, complaints, adjustments, etc., including greeting and handling customers to conclusion in shop and over telephone.

• Handles customer complaints and tire adjustments.

• Develops customer loyalty and retention through relationship selling.

• Meets or exceeds customer's service expectations.

• Opens and/or closes the shop as required and directed.

• Attends all meetings as required by shop.

• Practices courtesy, honesty, and good judgment with all customers and technicians.

• Other duties and tasks as assigned by shop manager.

11/2015 – 12/2016

CERTIFIED INTERNET SALES MANAGER, MCLARTY NISSAN OF LITTLE ROCK

• Responsible for the Internet Leads and making initial contact with

• prospective clients.

• Provide clients with product knowledge and automobile demonstration.

• Coordinate transition from sales transaction through financing.

• Follow up with clients to confirm satisfaction with vehicle and overall sales

experience.

05/2015 – 11/2015

SALES REPRESENTATIVE, BALE CHEVROLET

• Responsible for greeting and making initial contact with prospective clients.

• Provided clients with product knowledge and automobile demonstrations.

• Coordinated transition from sales transaction through financing.

• Followed up with clients to confirm satisfaction with vehicle and overall sales experience.

01/2011 – 05/2015

ACCOUNT REPRESENTATIVE, PATHOLOGY PARTNERS, LLC

• Responsible for maintaining existing clients and servicing their needs through regular onsite visits.

• Make sales calls on potential clients to inform them of our services and establish a relationship as a new client.

• Coordinated between the lab and client to make sure the proper diagnostic tests were received in a timely manner.

• Assisted with keeping stock of inventory of medical supplies required by both the lab and the client.

01/2008 – 01/2011

ACCOUNT REPRESENTATIVE, LONG LEWIS HARDWARE COMPANY

• Responsible for establishing and servicing retail hardware accounts through the offering of hardware product lines and value-added services.

• Established and maintained profitable customer relations with 52 hardware retailers in the East Alabama/West Georgia area.

• Expanded existing territory by 11 new hardware retail accounts in 17 months.

• Increased the territory’s gross profit by 6 percent in the first year.

01/1996 – 01/2008

REAL ESTATE APPRAISER, ADVANCED APPRAISAL

• Responsible for developing a client base of financial lending institutions around the Central Alabama area.

• Provided Real Estate Property appraisals for over 3000 individual customers over a twelve-year period without

• having a customer compliant or grievance filed with the State Appraisal Licensing Board.

• Performed Customer Relationship Management activities with 12 financial institutions ensuring customer

• satisfaction and quality service.

• Solicited business from potential financial institutions and referrals from local real estate companies by

• Speaking at their meeting and training sessions.

01/1993 – 01/1998

OWNER/MANAGER, DESIGNER CONCRETE

• Owner and operator of a design concrete company employing 18 employees.

• Specialized in concrete foundation work and custom specialty concrete design for residential and commercial projects.

• Responsible for establishing and maintaining business relationships with construction company owners, operators and project site managers.

01/1987 – 01/1993

CUSTOMER SALES REPRESENTATIVE, CAPITOL CHEVROLET

• Customer Sales Representative for new and used cars and trucks.

• Informed customer of product knowledge and assisted in demonstrations of vehicles.

• Eight-time winner of the ‘Top Agent’ for highest volume and customer satisfaction ratings.

EDUCATION

05/1982

DIPLOMA, CENTRAL ALABAMA ACADEMY

Montgomery, Alabama

2

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