JENNIFER YESU RAYAPPAN

PERSONAL SUMMARY

A Proficient, motivated and passionate administrative assistant with a good experience of working as part of the team in a busy office environment.

Well organized and proactive in providing timely, efficient and accurate administrative support to management and colleagues. Approachable, well presented and able to establish good working relationships with a range of different people.

ACADEMIC QUALIFICATIONS: B-Com from PUNE University, India during April, 1999.

Higher Secondary Certificate (H.S.C.) Commerce from Board of Maharashtra State, India during April, 1996.

OTHER QUALIFICATIONS: Well versed with computers, MS-Word, excel, internet browsing, etc.

OBJECTIVE: To work in a well reputed organization where I can get an opportunity to demonstrate my skills and get ample scope for self-development.

STRENGTHS: Fluent in English. Excellent written and verbal communication skills. Open to learning. Ability to produce consistently accurate work even under pressure. Ability to multi task and manage conflicting demands. Ability to type at least 60+ wpm. My patient nature helps me to logically assess each situation and make appropriate decision. I believe that a job sincerely and satisfactorily done is a job done well. I am stickler to perfectionism. Quality of work is more essential than quantity. Success to me is in our mind and hand.

PERSONAL DETAILS

Name: Jennifer Y Rayappan

Residing at (Present): Granada

Mobile No: 66107896 / 98849748 – whatsapp only

Husband’s contact no: 99863584

Date of Birth: 19th May 1979

Place of Birth: Pune, India

Nationality: Indian

Religion: Christian

Marital Status: Married

Languages Known: English, Hindi, Marathi and Tamil Passport Details: V9389530 issued at Pune on 17-10-2021 and valid till 16-10-2031

Visa: Transferable (18)

WORK EXPERIENCE IN KUWAIT

Worked with Touch Of Class Spa - Salmiya as a Receptionist / Front Office Customer Care from 06th August 2017 till 31st July 2023.

Worked with Gulf Inspection International Co. – Sabhan as an Office Secretary since February 2016 till February 2017. WORK EXPERIENCE – INDIA

Name of the organization: WNS (BPO INDUSTRY)

Location: PUNE, MAHARASHTRA, INDIA

Designation: SENIOR CUSTOMER ASSOCIATE

Duration: 21ST AUGUST 2006 TO 18TH FEB

2014

Job Profile: VOICE AND BACK END

On calls for a US process.

Training & shadowing new employees.

Doing Quality checks for the team.

Keeping records of updates and updating the team. Maintaining update tracker.

Maintaining weekly / monthly leave tracker, shift timings.

Handling client complaints.

Keeping track of client emails and responding to the same.

Handling customer queries / complaints.

Preparation of job aides for quick reference.

Cross training for the team.

Preparation of reports.

Name of the organization: OCEANS CONNECT (P) (I) LTD. Location: PUNE, MAHARASHTRA, INDIA

Designation: CUSTOMER ASSOCIATE

Duration: JANUARY 2005 TO JULY 2006

Job Profile: VOICE

On calls for a UK inbound process.

Name of the organization: SAMRUDDHA BHARAT (P) LTD. Location: PUNE, MAHARASHTRA, INDIA

Designation: CUSTOMER CARE EXECUTIVE

Duration: NOVEMBER 2002 – DECEMBER

2004

Job Profile: Working as part of the team and supporting the directors. Responsible for the day-to-day tasks and administrative duties of the office including the reception area.

Meeting and greeting visitors to the office.

Maintaining record of distribution of cheques.

Supervising the work of office juniors and assigning work for them.

Handling incoming / outgoing calls, correspondence and filing.

Updating & maintaining the holiday, absence records of staff.

Setting up and coordinating meetings and conferences.

Updating, processing and filing of all documents.

Maintaining effective records and confidentiality where required.

Team co-ordination

Name of the organization: O.R.B.I.T.S. INTERNATIONAL (P) LTD.

Location: PUNE, MAHARASHTRA, INDIA

Designation: CUSTOMER CARE EXECUTIVE

Duration: JANUARY 2001 TO NOVEMBER

2002

Job Profile: Responsible for providing an efficient and professional administrative and clerical service to colleagues, members, managers and supervisors to facilitate the efficient operation of the office.

Meeting and greeting clients and visitors to the office.

Ensuring that the arrangements for seminars are properly done.

Ensuring the seminars are conducted as per the schedule.

Providing necessary modules to the attendants.

Maintaining effective records and administration.

Checking incoming emails and responding to the same.

Communication and correspondence.

Tracking the movement of sales people.

Monitoring inventory, office stock and ordering supplies as necessary.

Updating, processing and filing of all documents.

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