EMERSON ROUMENS

*, *** ******** ******, ******, Kempton Park · 073*******

adzzk7@r.postjobfree.com

adzzk7@r.postjobfree.com

I aspire to work with a collaborative team of talented individuals and produce work that serves functionally and productively to fulfill the clients’ needs. As part of this team I will continue to seek out knowledge of the field that enhances my experience.

EXPERIENCE

AUGUST 2013 – TO DATE

HELP DESK CONSULTANT, BCX

Main Client: Engen Petrolium

Hardware:

General Telephonic Troubleshooting: PC, monitor, scanner, UPS, pole display, screen calibration and resolution, LAN, forecourt.

Software:

Handling retail, fast food and forecourt related queries on WinBranch (Back Office) and Hipos (Point of Sales)

Assisting with version upgrade at the tills and B/O

Assisting with pump price changes

Fixing pump errors by collecting logs

Fixing shift, stock take and month end errors by working on relevant files and folders

Downloading fast food menu (Wimpy, Steers …) by sending files to sites

Assisting when Virtual Voucher not printing by collecting logs

AUGUST 2010 - AUGUST 2013

French Freelance Consultant, Tuition & Translation

Main Clients: Renaissance Partners (A division of Barnard Jacobs Mellet)

French tuition to Renaissance staff for the purpose of easing their operations in French –speaking Africa.

Reason for leaving: Looking for better career prospects

OCTOBRE 2009 - AUGUST 2010

SPANISH CALL CENTRE CONSULTANT, DELOITTE &TOUCHE

E-mail Translation (Spanish/English)

SAP Ticket Logging into ITSM

Assisting Samancor Chrome users with resetting new passwords on SAP Logon

SMSing relevant partners and directors on Priority1 incidents from Clickatell Communicator.

Reason for leaving: End of contract

APRIL 2009 - OCTOBRE 2009

FRENCH / SPANISH CALL CENTRE CONSULTANT, BYTES TECHNOLOGY GROUP

Assisting Vodacom pre-paid subscribers with regard to: SIM Card Activation, SIM Swap, Talking Points, GPRS Settings, Recharge Queries, General Queries.

Assisting newly-activated subscribers in Spanish and French during the FIFA Confederations Cup

Reason for leaving: End of FIFA Confederations Cup.

SEPTEMBER 2007 - FEBRUARY 2009

CONSULTANT / ASSESSOR, MPATH CUSTOMER SOLUTIONS

As a consultant

Handling GTV customers’ accounts: creation, activation, payment uploads

Assisting customers with technical issues

Providing customers with programming information

Monitoring strength and quality of newly activated set top boxes.

As an assessor

Recording and evaluating consultants’ calls both in French and English on Majuda (Audio-Recording Software) as well as providing coaching

Updating weekly target sheets as well as score sheets

Partaking in consultants’ performance management.

Reason for leaving: GTV closed down due to insolvency

OCTOBRE 2002 - SEPTEMBRE 2007

WAITER, SMITH AND WOLLENSKY

Preparing and setting the restaurant for service

Recommending daily chef’s specials to the guests

Taking and serving drink and food orders accordingly

Liaising with floor and kitchen managers with regards to guests’ special requests

Advising guests on wine selection.

Reason for leaving: Better career prospects

JUNE 1998 - OCTOBER 2002

FREELANCE TRANSLATOR, MONAMBI C.C.

Translation (English / French) and Proof-reading

EDUCATION

1990-1994: Savorgnon de Brazza: Baccalaureat (Matric)

Subjects: Philosophy, History, Geography, English, French, Spanish

1995-1996: Université Marien Ngouabi: Law

2000: Damelin Education Group: Introduction to Computers

2002: Damelin Education Group: Practical Bookkeeping

2006: Boston Business College: Microsoft A+

2008: Pinnacle Business College: Network Technologies

2017: Microsoft Security Plus

SKILLS, SOFTWARE PROGRAMS, ACHIEVEMENTS

Fluent in 3 international languages: English, French and Spanish. Promoted from consultant to assessor within Multi-Path Customer Solutions, I was part of a 13 member team created nationwide by Vodacom specifically for the FIFA Confederations Cup in 2009.

REFERENCES

Nandi Botha Help Desk Manager: BCX: 086*-***-*** / +27-61-466-****

Gary Sathekge: Call Centre Manager: Deloitte &Touche: +271*-***-****/24

Jacob Selimatsela: Training Supervisor: Bytes Technologies: +2711 546- 4386

Carl Wilsnagh: Multi-Path Customer Solutions (now MIT): Quality Assurance Manager: +271*-***-****/ +271*-***-****

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