Customer Service Call Center
Resume:
PRABHPREET KAUR
C o n t a c t
******************@*****.***
Brampton, ON L6P 3N9
C a r e e r O b j e c t i v e
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Detail- oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
E x p e r i e n c e
SECURITY GUARD Jan 2023- April 2023
• Proficient in Surveillance and Access Control: Skilled in the use of advanced surveillance technologies and access control systems, ensuring the highest level of security and compliance with industry standards.
• Effective Crisis and Emergency Response: Adept at coordinating and executing emergency response protocols, resulting in swift and efficient resolution of security incidents while minimizing potential harm and damage.
• Strong Communication and Team Collaboration: Excellent interpersonal and communication skills, facilitating productive collaboration with cross-functional teams, law enforcement, and stakeholders to maintain a secure environment.
• Comprehensive Knowledge of Regulatory Compliance: In-depth understanding of local and national security regulations, enabling the development and implementation of security strategies that meet or exceed legal requirements and industry best practices.
INVENTORY COORDINATOR
AMAZON — Brampton, ON
May 2022 - Nov 2022
• Collaborated with sales teams to ensure sufficient product availability for customer orders.
• Created detailed documentation of processes for tracking inventory movements in order to facilitate future audits.
• Identified areas for improvement within current inventory control practices while providing cost-effective solutions.
• Trained new staff members on proper methods for handling incoming shipments as well as safe storage techniques for hazardous materials.
• Performed regular physical inventories to identify discrepancies between actual stock on hand and system records.
• Maintained a high level of quality assurance by inspecting products upon arrival at the facility. CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
ROGERS — Toronto, ON
May 2021 - Apr 2022
• Improved call center functionality and service capacity by promptly resolving customer complaints.
• Provided accurate and appropriate information in response to customer inquiries.
• Trained new employees on best practices for responding to customer inquiries and requests.
• Applied knowledge of products and services offered to provide customized solutions that meet customers' needs.
• Exhibited strong communication skills to effectively convey information to customers via phone or email.
• Analyzed customer feedback to identify areas for improvement.
• Assisted other representatives when needed during peak times or emergencies.
• Documented processes and procedures related to daily operations. E d u c a t i o n
DIPLOMA
Apr 23 HANSON CAMBRIAN — Brampton
S k i l l s
• Business Writing
• Process Optimization
• Excel Spreadsheets
• PC Proficiency
• Advanced MS Office Suite Knowledge
• Report Analysis
• Customer Service
• Office Management
• Business Administration
• Phone Call Answering
• Database Organization
• Workflow Planning
• Payroll and Benefits Administration
C e r t i f i c a t i o n s
• First Aid
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