Monet Moss

Winnetka, CA *****

Phone 310-***-**** E-mail adzzi8@r.postjobfree.com

OBJECTIVE

To secure a position as a public relations / marketing professional in order to utilize my administrative, marketing, and interpersonal skills with accuracy and efficiency while maintaining a motivated, productive, and goal oriented environment for the entire professional team on board while maintaining extensive customer loyalty.

QUALIFICATIONS

●6 Year banking experience

●3 year customer service

●Computer literate, proficient in MS Office Suite

●Strong communication skills

●Capable of grasping and processing new information quickly and efficiently

●Able to multi-task and work well under pressure

●Efficient in Microsoft Word, excel, and most Microsoft applications

EXPERIENCE

Union Bank, Monterey Park, CA (12/2015 to Present

Global Treasury Management Service – Operations Specialist:

TMS Operations Specialist – Responsible for operations function of products and service set-ups maintenance and onboarding cases on behalf of bank commercial customers. Provide support to business partners as it pertains. Collaborate with all parties to ensure satisfactory results. Knowledgeable with services and kept up to date with all procedures and bank regulations to avoid bank risks. Additional functions include the use of systems such as RUMBA, SINGLE SIGN ON, PTMA, NCR, CHECKFREE, AMDOC’S, UCM CASE MANAGER and financial center

Processed and validated the following services and products below:

Remote deposit

Image on demand

Stop payment

Lockbox online and wholesale

Returned items on the web

Online statements

JWCH Institute Inc. Los Angeles, CA

Skid Row Community Outreach Worker, Volunteer

●Advise clients or community groups on issues related to improving general health, Such as diet or exercise.

●Refer community members to needed health services.

●Attend community meetings or health fairs to understand issues or build relations with community members.

●Transport of accompany clients to scheduled health appointments or referral sites.

●Collect information from individuals to comply vital statistics about the general health communities

Bank of America Corporation, West Hills, CA

AVP Bankruptcy Specialist/Foreclosure Specialist, 07/2010- 12/2015

●Validated the accuracy of bank controlled information with the prepared motion

●Responsible for managing a profile of loans that are in review for validations

●Minimized the risk and operating losses in a controlled environment

●Duties included regular use of discretion, independent judgment and the ability to communicate with multiple levels of management

●Processed canceled bills and loans in the works of modifications, short sales and new referrals

●Retrieved assigned loans and updated loan information according to current policy

The Mortgage Center Services, INC Woodland Hills, CA

Loan Specialist 06/2010 – 7/2007

●Obtain and compile copies of loan applicant’s credit histories, corporate financial statements, and other financial information.

●Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.

●Handle customer complaints and take appropriate action to resolve them.

● Submit applications to credit analysts for verification and recommendation.

●Prepare reports and send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.

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