Executive Assistant Customer Service

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COLLETTE L. BETHEA **** COMISKEY ALY, KANNAPOLIS, NC 28081 908-***-**** adzzh9@r.postjobfree.com REFERENCES AVAILABLE UPON REQUEST

CHIEF OF STAFF · OFFICE MANAGEMENT · ADMINISTRATIVE PROFESSIONAL MOTIVATED SELF-STARTER WHO EFFECTIVELY MANAGES THE FULL ADMINISTRATIVE NEEDS OF EXECUTIVES AND THEIR STAFF, ACHIEVING HIGH-QUALITY RESULTS DURING A PROGRESSIVE 20+ YEAR CAREER IN OFFICE ADMINISTRATION WITH CONSISTENT, INCREASING RESPONSIBILITY. PROVEN TRACK RECORD HANDLING MULTIPLE TASKS; WORKS WELL WITHIN TEAM ENVIRONMENT OR WITH MINIMAL SUPERVISION; BUILDS AND MAINTAINS STRONG RELATIONSHIPS WITH PARTNERS, STAKEHOLDER AND PEERS EXPERIENCE

LOWE'S COMPANIES, INC. MOORESVILLE, NC

EXECUTIVE ASSISTANT: OFFICE OF THE PRESIDENT, CHAIRMAN & CEO EXECUTIVE ASSISTANT: EVP, CHIEF BRAND & MARKETING OFFICER DECEMBER 2021 – DECEMBER 2022

Liaison between lead EA and junior-level assistant to identify and effectively manage various and ever-changing needs of the Chairman’s office by delegating (empowering), as appropriate − ensuring responsibilities are successfully completed, with timing and accuracy at top of mind; remain in lockstep with various partners

(stakeholders, aviation, security detail, ground transportation, venues) to ensure precise coordination of frequent and multifaceted travel and ad hoc modifications; additional responsibilities include coordination of quarterly BoD meetings, Spectrum Center/Bank of America Stadium suite management, corporate events and special projects

Improve efficacy by observing and ultimately mirroring Executive’s workstyle, while assessing areas that can benefit from complementary attention; cultivates an environment of trust, loyalty, and organizational awareness; maximizes Principle’s time by anticipating needs, being a resourceful and intuitive partner, building/nurturing solid, mutually beneficial relationships to support collaboration efforts; proven exemplary work ethic and business acumen, with a keen focus on calendar management and process-improvement BANK OF AMERICA CHARLOTTE, NC

EXECUTIVE ASSISTANT: SENIOR VICE PRESIDENT, EMO/RBC FEBRUARY 2020 – DECEMBER 2021

Demonstrated a high level of administrative competence by maintaining a keen sense of where present and future challenges were mostly likely to exist and incorporated applicable information into the planning, prioritization and execution of each days’ events and tasks; managed Executive’s inbox to highlight action items and impending conflicts; served as reliable proxy for various technology and time/expense-reporting systems; collaborated with stakeholders to achieve maximum impact for weekly Leadership Team, monthly All-Hands and quarterly skip-level meetings – including coordination of employee recognition and pre/post-event surveys; oversaw the execution of quarterly employee engagement activities from inception; consistently examined administrative efficacy and approaches, while also responding quickly to new directives and circumstances

Takes pride in making sound decisions in the absence of detailed instructions; communicating effectively and with a positive tone – in both verbal and written form; performing with a high degree of accuracy; accepting all responsibilities, including out of scope challenges, and meeting deadlines; always seeking greater professional excellence; exhibiting grace and diplomacy under pressure RUTGERS - NEW JERSEY MEDICAL SCHOOL NEWARK, NJ

EXECUTIVE ASSISTANT: THE CHAIR, DEPARTMENT OF MEDICINE APRIL 2019 – DECEMBER 2019

Provided executive support and served as the primary point-of-contact for internal and external parties on all matters pertaining to the Office of the Chair; demonstrated flexibility in the face of change, with the ability to manage simultaneous projects, priorities and deadlines; highly regarded for well thought out, professional written communication; coordinated organization-wide meetings and events, both on-site and off-site, including the preparation and planning of logistics, materials and catering; responsible for frequent coordination of 7+ physicians’ schedules in support of departmental interviews, including communicating travel/interview arrangements to candidates, staff and University Partners; served as liaison to coordinate community outreach efforts; exemplified a strong commitment to confidentiality; quickly established productive working relationships with individuals at all levels of the organization whilst familiarizing myself with the industry/organization; elevated the office environment standards

Adept at performing with a high level of tact, integrity, and professionalism, exhibiting sound judgment and the ability to make reasonable decisions in the absence of direction; served as the go-to person for the function, and as a lead for the administrative support team, working effectively both independently and in a team-oriented, collaborative environment

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COLLETTE L. BETHEA 5590 COMISKEY ALY, KANNAPOLIS, NC 28081 908-***-**** adzzh9@r.postjobfree.com REFERENCES AVAILABLE UPON REQUEST

JOHNSON & JOHNSON NEW BRUNSWICK, NJ

EXECUTIVE ASSISTANT: CHIEF COMMUNICATION OFFICER

EXECUTIVE ASSISTANT: GLOBAL LEADER, MEDICAL DEVICES COMMUNICATION & PUBLIC AFFAIRS EXECUTIVE ASSISTANT: VP, STRATEGY & BUSINESS DEVELOPMENT AUGUST 2015 – APRIL 2019

Provided effective and intuitive support to the CCO and Global Leader, Medical Devices Communication & Public Affairs while managing several priorities in an ever-changing, fast-paced environment; partnered with peers to efficiently organize various international and regional meetings, including video conferences and planning sessions, along with weekly and monthly meetings with direct reports and other corporate senior management; successfully managed heavy calendar, ensuring meetings are prioritized and occurred within appropriate timeframes, as well as ensured Executive’s preparedness for meetings ; adhered to T&E policies, including booking international and domestic travel, on-time monthly reconciliation of business expenses for executive(s), and budget management; responsible for creation of purchase orders, obtaining international travel documents, onboarding processes; displayed a constant level of professionalism and consistently worked to develop and maintain vital relationships

Performed highly diverse administrative functions with a superior level of integrity, professionalism, sound judgement and confidentiality, including but not limited to, liaison and first point-of-contact for all internal and external parties with a commitment to affable interactions, calendar/time management – identifying appropriate scheduling opportunities, proactively resolving conflicts while ensuring deadlines are met, managed shifting priorities with poise and diplomacy; strong written and verbal communication, coordination of frequent and complex domestic/international travel logistics (air, ground, meeting-specific documents, comprehensive travel itineraries), provided logistical and planning support of meetings across multiple time zones from conception to completion (schedules, lodging, meeting space, catering, fostering on- site relationships), acted as proxy for Iris/Concur/AskGS (IT/Accounts Payable/HR-related requests)

Vastly resourceful, utilizing an all-encompassing network of staff, co-workers, and fellow Executive Administrative Assistants to create elevated, cohesive and reciprocal partnerships EXECUTIVE ASSISTANT/CHIEF OF STAFF, VERIZON

E XPE R I E N C E 2003 – 2 0 1 5

Successfully managed full & unpredictable schedules with efficiency and accuracy by exercising attention to detail and clear understanding of prioritization. Implemented a system that assists in keeping track of Executive’s various calendar demands, priority items flagged for follow-up & all pending requests. Worked within existing standards and procedures. Exercise judgment based on procedures and practices to determine appropriate action and achieve desired outcome. Solve problems and crisis management utilizing analysis of situations to effectively manage all deliverables.

Coordinated all business travel (domestic/international) by organizing logistics for flights via commercial or corporate jet, ground transportation, travel time, lodging accommodations & related point-of-contact information; provide detailed and concise travel itineraries for all meetings/conferences/speaking engagements and ensured accurate and timely processing of both domestic and international expense reports. Adept at using both solid judgment and past experiences to problem solving and takes pride in quick turnaround with quality output. Effectively prioritized work and intuitive when it comes to anticipating the needs of my executive.

Delivered high-standard results and outstanding customer service in connection with all meetings, events

& conferences (internal/external); Senior Staff meetings, Board meetings (internal/external), All-Hands meetings (onsite/off-site), partner meetings, Operations Reviews, team building events, team kick-offs and mentoring sessions. Responsible for effectively negotiating budgets with vendors and required set-up for complete project execution. Able to work independently with limited supervision and proficiently assist on team projects.

Provided exemplary support to C-Suite executives by anticipating my Executive’s needs in advance and planning/projecting accordingly, all-inclusive calendar management, answering and properly routing telephone calls and communications to appropriate parties demonstrating a positive attitude and professionalism to ensure the business is appropriately represented. Provided analytical support to one or more department or business unit with limited supervision, performing a variety of activities in support of the functional processes, programs, and services. Compiled and analyzed data, creating reports, tracking of processes and activities, and providing information regarding function-specific policies.

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