Customer Service Data Entry

Kristen Morandi

Crown Point, Indiana, *****, US

*********@*****.***

Area Manager with a track record of increasing profits, cutting costs, improving inventory management, and improving customer service standards. Consistent ability to use sound judgment and independent decision-making skills to positively impact company success. With demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals. Inventory control

MS Office proficient

Organizational skills

Positive outlook

Personnel training and development

Resolution-oriented

Reliable and dependable

Computer literate

Team Leadership

Staff development

Excellent time management

Payment processing

Sales

Expense control

Strong communication skills

Cheerful and energetic

Staff training

Employee scheduling

CRM Systems

Resource allocation

Area management

Weekly Payroll

Customer service

Order processing

Systems and software programs

Regulatory compliance

Recruitment

Budgets

Problem resolution

Relationship development

Performance improvements

Client relationship management

Data entry

Process updates

Operations analysis

Social Perceptiveness

Market to Market analysis

High School

Griffith Senior High School - Griffith, IN

Professional Summary

Skills

Education

Area Manager - March, 2007 to Present

KFC - Crown Point, IN

Quickly resolved conflicts in order to maintain a pleasant environment for customers. Check on the status of area sales across the company. I'm in charge of the staff's training and development. Brought in exceptional candidates to increase team productivity and operational efficiency. Maintaining and improving customer service standards Am responsible for all aspects of budgeting, including fixed and semi-variable operating costs, as well as distributor profitability.

Create detailed plans to ensure that sales targets are met in the assigned territory. Evaluated production levels, quality standards, and maintenance actions to identify and address operational problems and meet targets.

Led training sessions to teach employees about best practices and procedures in order to boost profits. Provided new hires with mentoring, which resulted in improved staff development and productivity. Generated repeat business through excellent customer service. Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness.

Conducted job interviews and made hiring decisions based on the store's needs, experience, and Skill. Meet or exceed store sales and profit targets by inspiring consumer loyalty. Conducted ongoing supplier evaluations to assess delivery quality, timeliness, and compliance while maintaining strict cost controls and maximizing operational efficiency. I'm in charge of ensuring that all store policies, procedures, and controls are adhered to, as well as planning, organizing, and delegating work among employees. Created work schedules based on sales volume and employee count. Met budget targets consistently, with tight cost controls and the elimination of waste. Store Manager - March, 1997 to March, 2007

KFC - Munster, IN

Generated repeat business through excellent customer service. Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness.

Keep track of inventory and make sure products are available. Hired staff members who brought talent, enthusiasm, and experience to an already talented team of Guest Associates by recruiting, interviewing, and hiring them. Meet or exceed store sales and profit targets by inspiring consumer loyalty. Create efficient store schedules based on anticipated customer levels, individual employee knowledge, and service needs.

Was in charge of employee scheduling in order to guide operations and ensure adequate staffing during peak periods.

Find new candidates, identify key players, and keep them. Conducted ongoing supplier evaluations to assess delivery quality, timeliness, and compliance while maintaining strict cost controls and maximizing operational efficiency. Counted cash drawers and deposited money in the bank. I'm in charge of ensuring that all store policies, procedures, and controls are adhered to, as well as planning, organizing, and delegating work among employees. Created work schedules based on sales volume and employee count. Performed basic bookkeeping for all transactions.

I'm in charge of stock levels and inventory management decisions. Collaborated with staff and clients to achieve customer service goals and exceed team objectives. Met budget targets consistently, with tight cost controls and the elimination of waste. Managed, hired, and developed top talent to improve workflow and productivity. Work History

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