Thachica Rios *** Eastlawn Avenue

Wilmington, DE 19802

302-***-****

adzzg1@r.postjobfree.com

EXPERIENCE

City National Bank, Newark, De – Reconciliation Project Analyst

July 2023 – Present

● Monitor assigned accounts and platforms to identify potential breaks and/or material exposures.

● Perform daily reconciliations and matching for assigned accounts.

● Ensure all policies and procedures are followed accurately and any variation is escalated to the appropriate managers and stakeholders.

● Serve as reconciliation SME to colleagues in the lines of business by sharing knowledge, policy, and procedure guidance as needed.

● Partner with Finance and Controller groups to ensure account reconciliations and balances are reported properly.

● Reporting to stakeholders and management to inform of daily, weekly and monthly balances, aged breaks, and/or material exposures.

● Implementation of digital transformation strategies to paperless transactions.

WSFS Bank, Newark, DE — Client Operation Support Project Analyst

January 2023 – July 2023

● Liaise with the project team to define project scope, timelines, resources, training, and requirements.

● Monitor project execution of daily and monthly ACH entries.

● Assess and execute time-sensitive courier communications.

● Partnered with senior project manager leadership to implement and improve process documentation.

WSFS Bank, Wilmington, DE — Item Processing Clerk II, Lead Project Associate

July 2019 - January 2023

● Partnered with senior project manager leadership to conduct interviews and training process management.

● Re-engineered training process documentation and workflow for new hires.

● Provided progress reports and maintained consistent communication with key stakeholders on project status and constraints.

● Performed operational duties and conducted quality control.

● Provided technical support to various project team members and projects.

SKILLS

● Problem Resolution

Aptitude

● Client Service

Excellence

● Support Oversight

● Client Rapport

Building

● Core Computing

Concepts

● Project tracking

● Organizational Agility

● Risk Management

● Idea development &

Execution

● Resource Allocation

● Critical Thinking

● Training &

Development

● Database

Management

● Project Scope

Analysis

EDUCATION

Google Coursera

Project Management

Certificate-

Currently Enrolled

Thompson Institute

Philadelphia, PA

Certificate-Medical Assistant

May 2000 - June 2001

Concord High School

Wilmington, DE

Diploma-Accounting

September 1993 - June 1997

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