SHARON R. GILMORE

Lanham, MD ***** C: 240-***-**** adzzdk@r.postjobfree.com

Law Enforcement Professional

Customer Service

Top Secret Clearance

Professional with over 20 years of law enforcement experience.

Strong oral and written communication skills. Able to work effectively with little or no supervision, either independently, or as a part of a team.

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Experience

Support Services/IT Specialist

Riverdale Baptist School

Upper Marlboro, MD

9/2021-8/2023

Assisted with various types of technical issues via email, live chat and telephone

Maintained up-to-date case documentation for future reference

Served as first point of contact for incoming technical and product questions

Increased technical knowledge by reading trade publications, and operating manuals

Collaborated with technical staff to establish goals and objectives for system improvements and upgrades

Admissions Registrar

Riverdale Baptist School

Upper Marlboro, MD

04/2019-9/2020

Reviewed admissions applications and evaluated credentials to boost enrollment

Advised students throughout admissions process and assisted with questions or concerns about completing and submitting specific forms and documents

Coordinated and conducted open house events for potential students and their families

Planned and managed special presentations and activities for potential enrollees by working closely with staff

Conducted weekly recruitment phone calls to attract new students

Boosted registrations by improving promotional, outreach and parent engagement strategies

Provided excellent service and attention to customers face-to-face or through phone conversations

Processed inquiries for student requests and transcripts

Conducted campus tours and facilitated on-site visits with Student Ambassadors to allow potential students an up close and personal experience

Administrative Assistant

Cook & Siu, MD (Internal Medicine) Waldorf, MD

01/2012-01/2013

Patient registration, insurance verification, and appointment scheduling to maintain operational efficiency

Conducted patient interviews to gather health history, vital signs and information about current medical issues

Collected forms, and coordinated patient information for billing and insurance processing

Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs

Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions

Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare

Maintained clean and organized work area

Acted as liaison between physician and patient, answering questions and delivering test results

Answered appointment calls to streamline office operations

Contacted pharmacies to submit and refill patients' prescriptions

Communicated with patients by phone and via written correspondence

Administrative Assistant

Kelley & Associates Attorneys at Law; Temple Hills, MD

07/2010-01/2011

Responded quickly to client calls and inquiries, asking open-ended questions to deliver applicable information

Produced well-researched and articulate legal briefs, pleadings, and statements

Observed strict privacy laws to prevent information breaches and protect client data

Consulted with clients, witnesses, and legal professionals to define and document case detail

Drafted motions, briefs and other legal documents associated with litigation process

Drafted correspondence and documentation and submitted all materials to appropriate parties

Police Officer

Prince George's County Police Department; Landover, MD

11/1989-12/2008 (Retired)

Responded to calls for service related to DWI, felonies, misdemeanors, domestic abuse, and animal rescue

Mediated domestic-related disturbances and protected victims from harm

Conducted covert, undercover investigations to uncover ongoing crimes and crimes in progress

Trained and mentored staff on correct procedures to maximize efficiency and protect public trust

Analyzed and evaluated information to determine appropriate course of criminal prosecution

Gathered preliminary investigation information, as first responder to crime scenes

Informed shift officers of special areas of emphasis, including properties to watch noted criminals understood to be in patrol areas

Conducted high-speed vehicle pursuits to apprehend criminal suspects

Testified in court in support of department cases

Developed and implemented speedy and efficient responses to public safety

Adhered to all safety protocols and properly handled all equipment, weapons and materials

Promoted community outreach initiatives by developing initial school crisis and safety plan

Diffused tense situations by remaining calm

Cultivated working relationships with colleagues, executives, and community members to build trust and communication

Education

Elizabeth Seton High School, Bladensburg, MD (College Preparatory)

Prince George's Community College, Largo, MD (General Studies; Criminal Justice)

Accomplishments

Letters of appreciation and commendation from supervisors, command staff, and community leaders

Honored with the Gladys Noon Spelman Woman of the Week Award

Certifications Activities and Honors

Member, Elizabeth Seton Alumni Association

Member, Small Business Association

Member, National Organization of Black Law Enforcement Executives (N.O.B.L.E)

National Organization of Black Women in Law Enforcement Member (N.O.B.W.L.E)

Association of Christian Schools International (ACSI)

Member, Fraternal Order of Police, Lodge 89

First Aid/CPR

Certified COVID 19 Contact tracer (Johns Hopkins University)

Identifying & Safeguarding Personally Identifiable Information for Contractors

Intelligence Oversight Awareness Training for Contractors

Introduction to Information Security for Contractors

Unauthorized Disclosure of Classified Information & Controlled Unclassified Information for Contractors

DoD Mandatory Controlled Unclassified Information Training for Contractors

Cyber Awareness Challenge

Counterintelligence Awareness & Reporting for DoD Employees

Insider Threat Awareness for Contractors

OPSEC Awareness for Contractors

Level I Antiterrorism Training

Derivative Classification for Contractors

Preventing Workplace Violence for Contractors

No Fear Whistleblower Protection Training

**References Furnished Upon Request

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