Customer Service Data Entry
Resume:
Amira McCullum
Clinton Township, MI *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Cusomer Service Representative
Majorel - Detroit, MI
May 2021 to August 2023
• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process. CDC Help
MAXIMUS - Orlando, FL
January 2020 to May 2021
· Responded to customer inquiries regarding COVID-19 and vaccine information
· Provided information regarding testing and vaccination site locations.
· Scheduling of COVID-19 testing and vaccination appointments
· Maintained accurate and up-to-date Customer data in CRM system Caregiver
Park at Franklin Senior Living - Southfield, MI
January 2018 to 2020
• Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan.
• Allows and encourages residents to do as much of their own care as possible. Education
Associate in Science
Wyane Community College - Warren, Mi, US
September 2020 to Present
Diploma
Lincoln High School
September 2015 to May 2019
Skills
• Ability to leverage technical tools to improve operational efficiency and enhance customer experience
• 95% first contact resolution & Strong data entry skills, with a high level of accuracy and attention to detail
• Knowledge of data entry best practices and procedures
• Strong typing skills with a high level of accuracy (65wpm)
• Familiarity with remote communication and collaboration tools (e.g. Zoom, Slack)
• KEYSKIL LS
• Customer service
• Leadership
• Typing
• CRM software
Certifications and Licenses
Food Handler Certification
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