602-***-**** adzzbr@r.postjobfree.com

adzzbr@r.postjobfree.com

NICOLE

ACOSTA-

LOZANO

PROFILE

Exceptional Bartender with a friendly and inviting demeanor. Accomplished team member with conflict resolution and Team building. Exceptionally attentive to guest needs and White Glove Treatment. Punctual problem solver and avid multitasker. History of being an essential part of the management team and instrumental in providing effective solutions that produce immediate results and contribute to the establishment’s long- term success. These abilities allow me to take pride in creating magical moments and enriching lives, bringing people together and bringing out the absolute best in life.

ACTIVITIES AND INTERESTS WORK EXPERIENCE

Bowling

Roller Skating

Darts

Pool

Avid Music Aficionado

Foodie

Social Butterfly

Bartender

Bowlero, Inc Scottsdale, AZ

June 2022 - November 2022

Responsible for Beverage control and General cleanliness and maintenance of bar and lobby areas.

Steadily providing the White Glove Treatment to all guests, members, and managements.

Bar preparations including but not limited to: Front & Supply Inventory (Re)Stocking, Facing Displayed Alcohol, consistently maintaining fresh garnish, clean and sanitize all glassware, maintaining ice well levels.

Consistently upholding cleanliness and sanitation of bar top and public areas to prevent the spread of germs and common diseases.

Regulated liquor/spirit control usage and availability. Regularly ensuring comprehensive understanding of the menu, including daily features and specials to promote up sales. Assisted with food / beverage service to the guests on the lanes as well as in the bar lobby.

Accurately and timely executed guest orders and requests. First name guest recognition, greeting and hosting. Meticulous cash handling, operation of the POS system. Consistently maintained a clean and sanitary environment for all Guests and co-workers.

KEY SKILLS

Budget management

Excellent listener

Award winning guest services

Poised under pressure

Staff training & coaching

Quality assurance

Solid verbal communication

EDUCATION

Bachelor of Science in Computer Science

University of Southern California, Los Angeles, CA Fall 1996 – Winter 2000