Customer Service Front Desk
Resume:
Jun ****-Aug 2021
Aug 2021-Mar 2023
Mar 2023-Present
Sydney Turner
Royal Palm Beach, FL 33411
561-***-**** • *************@*******.***
Objective
Passionate seasoned customer service and reception professional with 4+ years of experience in a variety of settings. Strong skills, knowledge, and experience in all aspects of customer service supported by good communication and relationship development acumen. Work Experience
Front Desk Receptionist
Tree Movers Inc.
Manage phone lines and facilitate calls with clients and staff Maintain an organized, clean and professional work space Provide administrative and clerical support via Microsoft Office Front Desk Receptionist
Urban Air Trampoline & Adventure Park Wellington
Demonstrate leadership and team commitment by training over 10 new hires; using collaboration and role modeling to ensure company standards are met Warmly welcome 20-30 guests per shift, coordinating check-in, collecting payments, and directing guests to their destination
Operate POS cash register, handling an average of 25 transactions daily Afterschool Counselor
PBCSD-Everglades Elementary School
Supervise over 15 after-school students ages 6-11 at Everglades Elementary Organize and lead a variety of events including recess and homework time Collaborate with fellow counselors to create a fun and engaging environment for students Achieve certification in CPR and First Aid to ensure safety for all students Hostess
Kaluz Restaurant Wellington
Warmly greet guests and escort them to tables; seating 300-500 people per shift. Coordinate 50-100 reservations per shift through phone and Seven Rooms platforms Resolve customer concerns while adhering to company policies by using active listening and diplomacy; resulting in a perfect score on secret shopper. Coordinate with waitstaff and managers to ensure each guest is seated in a timely manner; maintaining high levels of customer satisfaction
Manage multiple phone lines and route calls appropriately Patient Experience Coordinator
Allura Medspa + Wellness
Greeting and checking-in patients
Ensuring the completion of all necessary intake forms and consents Handle patient questions and concerns promptly, professionally, and courteously Office administration
Jul 2022-Sept 2022
Jan 2022-Present
Aug 2020-Dec 2021
Education
Course Graduate
U.S. Career Institute- Fort Collins, CO
Introduction to Medical Assisting
Associates of Science
Palm Beach State College
Majoring in Nursing
Associates of Arts
Palm Beach State College
Majoring in Health Science
Certifications
Certified Medical Administrative Assistant - Jan 2023 Skills
Knowledge of EHR systems
Patient scheduling
MS Office (Word/Excel/PowerPoint)
Medical ethics
Effective communication(patient/coworkers)
Excellent customer service
Medical terminology
CPR/First Aid
Human anatomy and physiology
OSHA safety regulations
Knowledge of and compliance with HIPAA standards
Office administration experience
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