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Sales Manager Customer Service

Orlando, FL
September 26, 2023

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Orlando, FL *****941-***-**** • •


Repeated success in identifying and capitalizing on potential sales opportunities to drive sustainable business growth.

Accomplished sales leader with comprehensive experience in meeting and exceeding sales targets within complex and fast-paced environments by leveraging strong business acumen and commercial skills. Possess a strong analytical mindset; well-versed in determining new target accounts and administering end-to-end processes, including initial proposal design, contract negotiation, and integration of new client accounts. Track record of exceeding aggressive sales objectives and expanding customer base in competitive markets. Recognized for building and managing world-class sales teams through effective coaching and mentoring to boost business performance. Expert in mapping out sales and marketing strategies and policies to achieve financial stability. Natural talent for generating leads using diverse strategies to exceed customer acquisition and profitability targets consistently.


Strategic Planning & Execution Team Building & Leadership Revenue Maximization Sales Management Financial Planning Process Improvement Customer Service Excellence Relationship Development Problem Solving Coaching & Mentoring

Contract Negotiation Sales Pipeline Development Stakeholders Communication Territory Management

Career Achievements

Increased sales by 400% through proactive sales solicitation and relationship management with highly profitable car dealers.

Recognized in the “Top 5 Sales Representatives in the United States” for maximum customer retention and recurring sales.

Implemented successful growth strategies centering on "Client Incentives” to boost sales revenue, propelling the company to improve annual sales rankings, resulting in a 108% increase in sales.

Increased 42% projected revenues by educating employees on prioritizing customers' needs and conducting market research.

Earned recognition of "Outstanding Leadership" for developing employee training programs, enabling higher sales within company constraints.

Professional Experience

2022 – Present • Glenview Finance • Orlando, FL

Regional Sales Manager

As a Regional Sales Manager for Glenview Finance, I am responsible for providing direction to sales staff to effectively identify new markets, retain new partnerships, and drive progress toward organizational goals in the sale of capital funding to independent dealers. Assist in the development of successful marketing strategies to increase brand recognition for Glenview Finance and promote its offerings to highly reputable car dealers throughout the United States. Provide dealers with a customizable program to increase cash flow and maximize their efficiency in the sales and collection process. Served as a point of contact for clients and built long-term relationships in the process of managing assigned portfolios to perform with success.

Steered organizational growth by designing pricing models, determining market share, and estimating future revenues.

Optimized sales productivity by overseeing the sales strategy and planning process to achieve both short- and long-term objectives.

Expanded the company's client base by devising and securing management approval for sales and marketing strategies.

Monitored business progress by tracking sales data and forecasting market trends, monetary losses, and competitor strategies.

Derived financial growth by envisioning and garnering support for the organization's annual business strategy and budget.

Envisioned and mapped out a system for ongoing sales education, including sales methodology, time and territory management, product, and market knowledge, and understanding of the industry's competitive landscape.

Increased operational efficiency via strategic direction and hands-on management of direct reports, including employee recruitment, coaching, counseling, and professional development.

2018 – 2022 • Home Depot • Orlando, FL

Field Sales Professional - Pro-Multifamily

As a Field Sales Professional for the Home Depot Pro-Multifamily division, I was responsible for developing one-on-one relationships with and selling products to industrial, commercial, and other professional customers. Designed, instructed, and implemented an improved sales pitch for the Pro-Multifamily Sales department and demonstrated accurate MRO products and services used to potential clients. Utilized financial data and valuable insights to decide on prices, terms, and contracts to maximize profits.

Won 2 “Homer Awards” for innovation in growth and excellence in customer service.

Implemented strategic plans to uplift revenues, resulting in achieved 2025% sales growth and 771% gross profit in Q1 of 2021.

Examined market trends and assessed consumer behaviors that contributed to attaining 219% sales growth in Q2 of 2021.

Executed business-expanding strategies that aided in attaining 442% sales growth and 306% gross profit in Q3 of 2021.

Devised and executed effective sales plans that resulted in securing 273% sales growth and 516% gross profit in Q4 of 2021.

Received “Bronze Homer Award” for winning two awards in the first 4 years while boosting territory revenue from 200K to $2.5M.

2014 – 2017 • Credit Acceptance Corp. • Orlando, FL

Market Area Manager

As a Market Area Manager for Credit Acceptance, I was responsible for collaborating with Sales Representatives to identify and retain new automotive dealer accounts and to present the benefit of Credit Acceptance capital services. Handled the closing of new enrollment deals. Serve as a first point of contact for clients, maintaining long-term relationships to capitalize on potential business opportunities.

Accomplished sales objectives while providing mentorship in recruiting and coaching the sales team.

Resolved discrepancies in the sales process, leading to a 100% increase in the number of suppliers and active dealers.

Generated significant revenue by attaining 65% growth in new contracts for FY 2015 and 32% for FY 2016.

Directed expansion of the market for new dealerships and growth-enhancing sales strategies, resulting in a 52% retention rate.

Placed among the top 3 nationally in terms of signing multiple new agreements and contracts in 2016.

2012 – 2014 • Enterprise Holdings Inc. • Harrisburg, PA

Senior Account Executive

As the Senior Account Executive for Enterprise Holdings, I was tasked with driving sustainable business growth by expanding on effective sales strategies and forging strong relationships with clients in the enterprise fleet management business. Leveraged leadership and team-building capabilities empowering and uplifting employees through comprehensive training sessions and workshops.

Fostered and maintained connections with financing institutions to boost office profits.

Secured top position in producing sales deliverables and achieving or surpassing sales objectives.

Additional Experience

Business Solutions Manager • Daystar Communications • Sarasota, FL

Senior Account Executive • NuVox Communications • Sarasota, FL

Business Sales Representative • Alltel Communications • Sarasota, FL

Group Car Sales Manager • Enterprise Holdings • Orlando, FL


University of Central Florida, Orlando, FL Bachelor of Science in Business Administration, Specialization in Marketing

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