Customer Care Relations
Resume:
SHARON SEKANO ESHITERA
P.O Box 560**-*****, Nairobi-Kenya
Mobile Phone No. 070*-******
Email: adzz9u@r.postjobfree.com
PROFILE
I have professional experience in Public Relations and Media studies, I have also gained leadership/ life skills and entrepreneurial skills during my work experience for the last 7 years. I believe am fit to be part of any organization that requires my skills.
CAREER HISTORY
December 2022 to August 2023
Aga Khan University Hospital.
Position: Patient services coordinator
Roles and Responsibilities
Provide outstanding customer experience services to patients, public and Aga khan.
Develop a care plan to address their patient's personal health care needs.
Liaise with insurance and ensure patients medical funds are approved and up to date.
Educating patients about their condition, medication and giving them specific instructions
September 2021 to November 2022
Company: ImaliPay
Position: Customer Experience and Partnership Associate
Roles and Responsibilities
Managing relationships with other progressive operatives and organizations.
Identifying opportunities for partner engagement and expansion, and supporting the execution of the partnerships teams strategy.
Conduct business development activities to identify, develop, and administer strategic partnerships with other organizations to realize key objectives, gain operational efficiencies, address unmet market needs and create new customers and markets
January 2019- June 2021
Cap Youth Empowerment Institute
Position: Center Coordinator/ Entrepreneurship trainer.
Roles and responsibilities
Coordinate activities of center with other projects, departments or staff to ensure optimum efficiency and compliance with appropriate policies, procedures and specifications.
Confer with and advice staff, youths and others to provide technical advice, problem solving assistance, answers to questions and center goals and policy interpretation; refers to appropriate department or person when unable to respond.
Training youths on entrepreneurship skills.
Help youths in opening small businesses and monitoring them.
Offer Life Skills training to youths.
Gender and safeguarding training to youths and surrounding communities.
Implementing Child protection policies.
Mobilize for youths to join the training by liaising with youth leaders, chiefs, church elders and community mobilizers.
Achievements
Gender and safeguarding training
Child protection training
Life skills training
Entrepreneurship/ Customer Relations training skills
January 2018- December 2018
Cap Youth Empowerment Institute(MWENDO CRS PROJECT)
Position: Center Coordinator/ Entrepreneurship trainer to OVC
Roles and Responsibilities
Manage staffs and center activities
Training OVC(orphan and Vulnerable Children) on life skills and entrepreneurship skills.
Work closely with CHVs(Community Health Volunteers) to get youths for the training.
Source for entry level jobs for the OVCs
August 2017 -Dec 2017
Cap youth Empowerment Institute (Generation Kenya Program)
Position: Center Coordinator Kitengela branch
Roles and responsibilities
Coordinate activities of center with other projects, departments or staff to ensure optimum efficiency and compliance with appropriate policies, procedures and specifications.
Confers with and advices staff, students and others to provide technical advice, problem solving assistance, answers to questions and center goals and policy interpretation; refers to appropriate department or person when unable to respond.
(May 2015 - July 2017)
Cap Youth Empowerment Institute
Position: Customer Relations and Financial Sales Services Trainer.
Roles and responsibilities
Training young people in Customer relations and financial Sales Services.
Working closely with the community leader, chiefs and assistant chiefs to mobilize young people.
Assist the management in running of the center by ensuring everything is done as required.
Teach and instruct marketing trends and methods to trainees.
Create awareness about Generation Kenya to everyone which helps in bringing in new students
(September 2014 to April 2015)
Consolidated Media
Position: Customer care/ Public Relations assistant
Roles and responsibilities
Makes calls to clients and prospecting for business
Visiting clients and doing company presentations
Offer great customer service and relationship to clients
Link the company with other companies who wants to advertise their products.
Keeping calendars ( editorial, press conference, events) etc and media list.
(January 2014 to August 2014)
Safaricom limited
Position: Customer care/ Sales Executive
Roles and responsibilities
Solve simple customer concerns
Customer outreach
ACADEMIC QUALIFICATIONS
January 2012
University Of Nairobi (UON)
Diploma In Public Relations
B.A Journalism and Media studies
2008 to 2011
St Theresas Girls High School Kimilili
Kenya Certificate of secondary Education
TRAININGS
Computer proficient in
- Microsoft Office Suite
-Peer Counseling & Gender and safeguarding
REFERENCE
Prof. Egara Kabaji
Director Public Communication and Publishing.
Masinde Muliro University of Science and Technology.
P.o Box 190,
Kakamega
Ruth Kimani
Head of Customer Success
ImaliPay Kenya
Miss Sellah Achwanya
Regional Coordinator
Cap Youth Empowerment Institute
Nairobi
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