Quentin Lee
Email: adzz9b@r.postjobfree.com Phone: 972-***-****
OBJECTIVE
I am a motivated professional looking to contribute my skills and expertise in a dynamic work environment. With a strong commitment to excellence, I aim to enhance operations and deliver results. WORK EXPERIENCE
Voyager Sopris Learning- Quality Assurance 06/2015-06/2016 Quality Assurance of K-12 Educational software.
● Tested K-5 educational software (http://velocity.voyagersopris.com) for instructional correctness and usability.
● Agile work environment and submitted all bugs through JIRA.
● Compiled summary documents for software deficiencies
● Worked well with a variety of different personality types to discuss implementation issues.
● Used MS Office products for documentation, communication, and scheduling meetings. Camp Hale- Camp Staff 06/2014-07/2014
● Ability to teach merit badges to boy scouts with a wide array of subjects. Maintained camp and provided other services to provide for scouts. Taught astronomy and archeology in Boys Scout Camp.
● Designed and executed engaging educational activities and lessons tailored to different age groups and skill levels.
● Created a positive and inclusive learning environment to foster personal growth and teamwork among campers.
● Collaborated with fellow staff members to coordinate schedules, ensure safety during activities, and manage daily routines.
● Provided mentorship and guidance to campers, encouraging their participation, independence, and creativity.
● Led outdoor activities, emphasizing respect for nature and promoting outdoor skills.
● Organized and facilitated team-building exercises to strengthen camper connections and community.
● Addressed camper needs and concerns through effective communication and adaptability.
● Contributed to a successful and enjoyable camp session by actively participating in all aspects of camp life at Camp Hale.
Market Street- Food Service
● Prepared and served high-quality food items according to established recipes and presentation standards.
● Maintained a clean and organized food preparation area, following proper hygiene practices.
● Interacted with customers in a friendly and attentive manner, accurately taking orders and addressing special requests.
● Collaborated effectively with the kitchen team to coordinate meal preparation and ensure timely service.
● Operated kitchen equipment such as grills, ovens, and coffee machines proficiently.
● Remained composed under pressure during peak hours, multitasking and managing customer inquiries efficiently.
● Assisted in restocking supplies and maintaining inventory levels to support daily operations.
● Contributed to creating a positive dining experience through excellent customer service and maintaining food quality.
● Played a role in upholding the reputation of Market Street as a satisfying dining destination. Kidzania- Supervisor
● Managed activities for groups of children over periodic cycles
● Preparation to open the park to the public
● Trained new supervisors to new activities
● Ran over a dozen unique activities throughout the park
● Cleaned park and help other employees with their cleaning as well
● Regular meetings on how to improve park activities and cooperation between employees
● Maintain civility between diverse groups of children throughout the day
● Maintain customer service while running park throughout the day
● Healthy interactions between co workers to provide positive work environment Abbott Laboratories- Warehouse Coordinator
● Managed inventory and organized restocking processes to ensure efficient warehouse operations.
● Coordinated with suppliers and verified quality and quantity of received goods.
● Maintained a well-organized warehouse layout to optimize storage and accessibility while adhering to safety standards.
● Collaborated with various departments to fulfill order requests promptly and accurately..
● Recorded and reported shipment discrepancies, contributing to quality control efforts.
● Followed established protocols for documentation, inventory accuracy, and security to ensure compliance.
● Contributed to a cohesive team environment, supporting supply chain operations and maintaining high standards.
Williams Sonoma - Universal Furniture Associate
● Effectively assisted customers with furniture inquiries and product information over the phone.
● Maintained a high level of product knowledge to provide accurate and informative responses to customer queries.
● Demonstrated strong communication skills in handling customer concerns, complaints, and requests through phone conversations.
● Assisted customers in making informed purchasing decisions by recommending furniture options that met their needs and preferences.
● Managed incoming and outgoing customer service calls in a timely and professional manner, ensuring a positive customer experience.
● Collaborated with team members to resolve customer issues and coordinate furniture deliveries, repairs, or returns.
● Processed orders, returns, and exchanges via phone, ensuring accuracy and compliance with company policies.
● Actively participated in training programs to stay updated on product offerings, company policies, and customer service best practices.
● Maintained detailed records of customer interactions and inquiries for reference and analysis.
● Demonstrated strong multitasking abilities by efficiently managing phone calls, data entry, and administrative tasks.
● Consistently achieved or exceeded customer satisfaction targets and sales goals through effective phone-based interactions.
● Maintained a positive and friendly demeanor while addressing customer needs, enhancing the company's reputation for exceptional customer service.
● Adapted to new technology and software tools to streamline customer interactions and improve efficiency in call handling.
EDUCATION
● Allen, Texas High School (2011-2015)
● In top 15% of class
● Completed nine AP courses in high school
● Courses include: American Sign Language, basic auto-CAD, calculus, and physics
● National Honor Society
● Member of marching band
o Section leader of Allen Tuba student leadership team o Polished and minor repairs to musical instruments o All region wind instruments; Symphonic I performance group; Gold Medals Music Theory; Texas Music Teachers Association piano ensembles.
● Pursued further education at Collin College
● Pursued a BS in Data Science at UTD.
● Will have associate of science in Winter of 2023(completed, waiting on Associates degree) SKILLS
● Quality Assurance (QA)/Test Software Applications
● Excellent with problem solving skills and working in team environment
● Proficient in Microsoft Office and administrative assistant office work
● Outstanding leadership and project management skills
● Proficient at professional and technical communication: written and oral
● Efficient organizational and time management skills
● Able to work well in an interdisciplinary environment
● Proficient using Personal Computers (type 60 wpm, e-mails, Web searches)
● Skilled using Microsoft Office (Word, Excel, PowerPoint)
● Engage in one-on-one and group calls via Discord to provide support to individuals facing challenging mental states, offering empathy and modes of assistance.
● Rudimentary skills in C++
● Rudimentary skills in R