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Customer Service Quality Assurance

McKinney, TX
September 27, 2023

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Quentin Lee

Email: Phone: 972-***-****


I am a motivated professional looking to contribute my skills and expertise in a dynamic work environment. With a strong commitment to excellence, I aim to enhance operations and deliver results. WORK EXPERIENCE

Voyager Sopris Learning- Quality Assurance 06/2015-06/2016 Quality Assurance of K-12 Educational software.

● Tested K-5 educational software ( for instructional correctness and usability.

● Agile work environment and submitted all bugs through JIRA.

● Compiled summary documents for software deficiencies

● Worked well with a variety of different personality types to discuss implementation issues.

● Used MS Office products for documentation, communication, and scheduling meetings. Camp Hale- Camp Staff 06/2014-07/2014

● Ability to teach merit badges to boy scouts with a wide array of subjects. Maintained camp and provided other services to provide for scouts. Taught astronomy and archeology in Boys Scout Camp.

● Designed and executed engaging educational activities and lessons tailored to different age groups and skill levels.

● Created a positive and inclusive learning environment to foster personal growth and teamwork among campers.

● Collaborated with fellow staff members to coordinate schedules, ensure safety during activities, and manage daily routines.

● Provided mentorship and guidance to campers, encouraging their participation, independence, and creativity.

● Led outdoor activities, emphasizing respect for nature and promoting outdoor skills.

● Organized and facilitated team-building exercises to strengthen camper connections and community.

● Addressed camper needs and concerns through effective communication and adaptability.

● Contributed to a successful and enjoyable camp session by actively participating in all aspects of camp life at Camp Hale.

Market Street- Food Service

● Prepared and served high-quality food items according to established recipes and presentation standards.

● Maintained a clean and organized food preparation area, following proper hygiene practices.

● Interacted with customers in a friendly and attentive manner, accurately taking orders and addressing special requests.

● Collaborated effectively with the kitchen team to coordinate meal preparation and ensure timely service.

● Operated kitchen equipment such as grills, ovens, and coffee machines proficiently.

● Remained composed under pressure during peak hours, multitasking and managing customer inquiries efficiently.

● Assisted in restocking supplies and maintaining inventory levels to support daily operations.

● Contributed to creating a positive dining experience through excellent customer service and maintaining food quality.

● Played a role in upholding the reputation of Market Street as a satisfying dining destination. Kidzania- Supervisor

● Managed activities for groups of children over periodic cycles

● Preparation to open the park to the public

● Trained new supervisors to new activities

● Ran over a dozen unique activities throughout the park

● Cleaned park and help other employees with their cleaning as well

● Regular meetings on how to improve park activities and cooperation between employees

● Maintain civility between diverse groups of children throughout the day

● Maintain customer service while running park throughout the day

● Healthy interactions between co workers to provide positive work environment Abbott Laboratories- Warehouse Coordinator

● Managed inventory and organized restocking processes to ensure efficient warehouse operations.

● Coordinated with suppliers and verified quality and quantity of received goods.

● Maintained a well-organized warehouse layout to optimize storage and accessibility while adhering to safety standards.

● Collaborated with various departments to fulfill order requests promptly and accurately..

● Recorded and reported shipment discrepancies, contributing to quality control efforts.

● Followed established protocols for documentation, inventory accuracy, and security to ensure compliance.

● Contributed to a cohesive team environment, supporting supply chain operations and maintaining high standards.

Williams Sonoma - Universal Furniture Associate

● Effectively assisted customers with furniture inquiries and product information over the phone.

● Maintained a high level of product knowledge to provide accurate and informative responses to customer queries.

● Demonstrated strong communication skills in handling customer concerns, complaints, and requests through phone conversations.

● Assisted customers in making informed purchasing decisions by recommending furniture options that met their needs and preferences.

● Managed incoming and outgoing customer service calls in a timely and professional manner, ensuring a positive customer experience.

● Collaborated with team members to resolve customer issues and coordinate furniture deliveries, repairs, or returns.

● Processed orders, returns, and exchanges via phone, ensuring accuracy and compliance with company policies.

● Actively participated in training programs to stay updated on product offerings, company policies, and customer service best practices.

● Maintained detailed records of customer interactions and inquiries for reference and analysis.

● Demonstrated strong multitasking abilities by efficiently managing phone calls, data entry, and administrative tasks.

● Consistently achieved or exceeded customer satisfaction targets and sales goals through effective phone-based interactions.

● Maintained a positive and friendly demeanor while addressing customer needs, enhancing the company's reputation for exceptional customer service.

● Adapted to new technology and software tools to streamline customer interactions and improve efficiency in call handling.


● Allen, Texas High School (2011-2015)

● In top 15% of class

● Completed nine AP courses in high school

● Courses include: American Sign Language, basic auto-CAD, calculus, and physics

● National Honor Society

● Member of marching band

o Section leader of Allen Tuba student leadership team o Polished and minor repairs to musical instruments o All region wind instruments; Symphonic I performance group; Gold Medals Music Theory; Texas Music Teachers Association piano ensembles.

● Pursued further education at Collin College

● Pursued a BS in Data Science at UTD.

● Will have associate of science in Winter of 2023(completed, waiting on Associates degree) SKILLS

● Quality Assurance (QA)/Test Software Applications

● Excellent with problem solving skills and working in team environment

● Proficient in Microsoft Office and administrative assistant office work

● Outstanding leadership and project management skills

● Proficient at professional and technical communication: written and oral

● Efficient organizational and time management skills

● Able to work well in an interdisciplinary environment

● Proficient using Personal Computers (type 60 wpm, e-mails, Web searches)

● Skilled using Microsoft Office (Word, Excel, PowerPoint)

● Engage in one-on-one and group calls via Discord to provide support to individuals facing challenging mental states, offering empathy and modes of assistance.

● Rudimentary skills in C++

● Rudimentary skills in R

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