Customer Service Representative

JANAILLE BARKER

*************@*****.*** 313-***-**** Taylor MI 48180

EXPERIENCE

Personable and dedicated Customer Service Representative with extensive experience in call center industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

SKILLS

Credit Card Payment Processing Customer Service

Transaction Processing

Issue and Complaint Resolution Creative Problem Solving

Customer Service Representative

Data Entry and Maintenance Verbal and Written Communication Order and Refund Processing De-escalation Techniques

Call Documentation

01/2023- Current

Universal Logistic Romulus, MI

Organizing routes

Checking trailers & merch quantity

Providing scanners

Multiple screen usage for accurate truck load route

Incoming & outgoing calls to several vendors and higher management to arrange or rearrange dock loads & routes

01/2015 – 12/2022

Fort Knox Realty Alpharetta, GA

Providing information on world-class real estate services, innovative tools, and technology in the realty profession.

Answered inbound calls, chats and emails to facilitate customer service.

Explained benefits, features and recommendations to maximize client retention.

Made outbound calls to obtain account information.

Educated customers on special pricing opportunities and company offerings.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Set up and activated customer accounts.

Customer Service Representative 03/2013 - 01/2015 Greensky Financial Atlanta, GA

Take customer and merchants calls and provide accurate, satisfactory answers to their queries and concerns.

Assisted customers with applying for financial services for home improvement, patient care, retail and tool merchants.

Guide callers through troubleshooting, navigating the company site or using the products or services.

Informed customers about billing procedures, processed payments, provided payment options and refunds.

When necessary, appropriately escalate caller issues to the proper team or front line manager. Set up and activated customer accounts.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Properly and efficiently documented accounts.

Call Center Representative 11/2012 - 03/2013 Stay Home Staffing Conyers, GA

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Updated customer accounts, addresses and contact information within call management databases.

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Transferred calls to appropriate hiring personnel.

Accurately documented calls and caller information and made updates to data. Screen candidates by reviewing resumes and job applications, and performing phone screenings before transferring to appropriate hiring consultant.

Education and Training

Cosmetology License

Paul Mitchell The School - Atlanta, LLC Atlanta, GA

GED

Romulus High School Romulus, MI

05/2011 05/2010

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