KAMALPREET (SUNNY) SINGH

***** ******* **** #*** *******, CA 91321 ǀ 818-***-**** ǀ adzz8q@r.postjobfree.com SUMMARY OF QUALIFICATIONS

Experienced financial services professional with over 19 years of expertise in the mortgage servicing industry. Highly proficient in delivering stellar customer service, research, originations, loan administration, escrow, and document procurement. I have had the chance to grow/learn various aspects of financial sector. Sales Strong analytical skills Vendor Management

Business Development Customer Service Change Management Origination Support Problem Resolution Risk Mitigation PROFESSIONAL EXPERIENCE

American Heritage Lending February 2023 – August 2023 Loan Servicing Specialist

Loan boarding to sub servicer, approving payoff, note extensions, post closing, maintaining loan database, updating our system of records., general loan servicing, borrower emails and phone calls. .

• Focused on building strong customer relationships

• Answered customer service calls assisting customers with payments

• Responsible for responding to written and phone inquiries from customers and related third parties

• Knowledge about payoffs and loan modification.

Athas Capital November 2019 – January 2023

Loan Servicing Specialist

Loan boarding to sub servicer, maintaining loan database, updating our system of records. Collections, property tax tracking, insurance tracking and finding, general loan servicing, borrower emails and phone calls.

• Responsible for responding to written and phone inquiries from customers and related third parties.

• Knowledge about payoffs, taxes, insurance, claims and foreclosure process

• Responded to borrower’s correspondence, via fax, email and phone

• Answered customer service calls assisting customers with payments, escrow information and other various mortgage task

• Demonstrated a strong commitment to deadlines, assisted with projects when needed.

• Focused on building strong customer relationships.

• Verified data, identified issues, researched solutions and performed a variety of procedural task for moderately complex to complex functions around newly funded loans

• Research tax issues, find solution to present to management Bank of America May 2005-April 2019

Client Services Advocate II ǀ Jun 2008 –2019

Back office Specialist, Consumer & Small Business Bank – Home Loans Servicing, Simi Valley, CA.. Reviews escalated issues, aged and suspense items for proper resolution Specific and Measurable Results. Provide highest level of customer satisfaction offering the best immediate resolution. Process executive level customer complaints. Researches customer service request for Escrow, Tax, Insurance, Originations, BPE, Documents. Analyzing requests in accordance with established guidelines and determining appropriate course of action. Contact attorneys to ascertain the status of title search for unpaid taxes and lien positions. Work with attorneys to prepare bidding files for upcoming foreclosure sales.

• Review and replies to incoming customer correspondence. Accomplished monthly goals while ensuring compliance to laws, rules and regulations mitigating risk exposure to the bank.

• Works under limited direction of managers and making executive decisions within stipulated guidelines

• Handle critical issue regarding lien release, deed of trust, missing and miss applied funds

• Set up and analysis escrows, resolved any discrepancies that may have occurred during closing

• Assists team members with issues or questions they have before going to the team manager for assistance

• Analyzing requests in accordance with established guidelines and determining appropriate course of action.

• Resolves customer’s conflict/questions concerning binding contracts, modification terms/conditions in a call center environment

• Maintain a portfolio of 100 loans as the customers single point of contact

• Earned “Top Research Performer award” for great partnership and in delivering great client experience.

• Meets or exceeds 100% of company requirements

• Received recognition from other line of business for assisting with escalated issues.

• process to make decisions and solve problems efficiently Countrywide Home loans

Mortgage Specialist ǀ May 2005 – May 2008

Home Loans –Customer Service, Tax Research and VISA Team, Simi Valley, CA. Loan Administrator, Tax Penalty Approver, Tax Closure, Customer Service Correspondence Specialist in Second level Tax support queue, documenting loans, responding to customers, or other tax collectors third party inquiries. Responsible for document procurement and data collection for Countrywide Records. Contact attorneys to ascertain the status of title search for unpaid taxes and lien positions. Work with attorneys to prepare bidding files for upcoming foreclosure sales. Follow up on bidding funds to ensure credited/debited to correct accounts.

• Respond to customers, or other tax collectors third party inquiries Specific and Measurable Results and specialist in Second level Tax support queue, documenting loans

• Researched, analyzed, and resolved issues from all areas within the company. Immediate focus on more time, sensitive issues and handling issues related to all levels of businesses including Legal, Better Business Bureaus, Attorney General, and Government offices.

• Researched and prepared documentation for analyzing accounts also working with tax collectors and attorneys. Resolving escalated tax issues to prevent Tax Liens/Tax Sales Specific and Measurable Results EDUCATIONS & SPECIALIZED SKILLS

B.S. in Business, University of Phoenix

B.A. in Economics and Political Science

Technical Proficiencies: Microsoft Office Products, AS400. LAFA, LADI, EIWI, CIWI, CITRIX Quadrilingual in Hindi, Punjabi, and Urdu-written and verbal

PROFESSIONAL ORGANIZATIONS & AFFILIATIONS

Bank of America Employee Network Member

• Military Support & Assistance Group

• Asian Leadership Network

• Bank of America Community Volunteers

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