Customer Service Social Services
Resume:
Sharon Samuels
***********@*******.***
WORK EXPERIENCE:
Community Healthcore/Case Manager, Aug., 15, 2022-Present
I provide one-to-one mental health interventions to children ages 3 to 17 years of age who are confronted with serious, identified, emotional and behavioral disturbances. This consist of development and implementation of an individualized recover plan and ongoing documentation of client. I provide training and assistance, education and positive reinforcement of client's functional skills and activities of daily living.
Kemper: Insurance Agent, July 2021-July2002
Life, Health, Accident, & HMO
Market analysis
Recruit and solicit clients
Assess clients needs and goals
Recommend strategies
Financial planning
Evaluate business or individual customers needs and financial status and proposing protection plans that meet their criteria
Demonstrate ability to communicate, present, influence and sell effectively
Collin College: Associate Professor, July 2019-Present
Prepare course material
Evalute and grade
Teach Dual Credits
Maintain student attendance, records, and grades
Prepare and administer exams, evaluate student work
Plan, evaluate, and revise curricula, course content and material
Keep abreast of development in the field
Research topics in area of expertise
Promote educational institution or program
Instruct the students in using different research methods
Conduct class lecture
Participate in campus and students activities
Provide high-quality instructions, direction and support for student in the online classroom environment
Provide rich and timely feedback on student work, being both encouraging and constructive
Place students in groups on canvas for assignments/discussion
Be available for virtual meetings with students one-on-one or in group settings
Comply with all pertinent policies and procedures
Participate with the program director and faculty in development, implementation of program and curriculum
Attend/complete program and faculty training and credentialing/records updates as required
Plano Independence School District/ Special Education Para
Feb. 2019-July 2019
Assist the classroom teacher as required
Supervise students outside of the classroom
Calm and organized
Team player
Creative and knowledgeable
Positive attitude
Prepare instructional material designed by staff
Perform other functions that may be assigned by the Administration
Dierksen Hospice: Social Services June 2012-Sept. 2017
Maintained a caseload of up to 55 patients
Complete psychological assessments and recertification, 10-12 per week
Deliver & supervise the delivery of social services to the patient and family
Provide psychological counseling and life skills coaching
See at least 4-5 patients per day
Check insurance plans
Assist with obtaining personal insurance, Medicare, and Medicaid
Scheduled appointments with physician
Develop Plan of Care/review and update Plan of Care as often as necessary
Assist patient and family with identifying and accessing community resources
Acting as consultant to hospice program staff
Bereavement Counseling
Participate in quality improvement reviews and evaluation of social services
Prepare clinical notes Participating in discharge planning
Participate in interdisciplinary treatment reviews
Provide crisis intervention for patient and family Work closely with physicians, and interdisciPplinary team
Advocate for patient and family
Develop, maintain and utilize a listing of current community resources
Identify the patient & families psychosocial needs
Assess & intervene in the coordination of financial resources
Responsible for the security and accuracy of patient records
Coordinate with other agencies and adhere to current policies
Other duties as assigned
Keep confidentiality
Assess & intervene in the coordination of financial resources
Responsible for the security and accuracy of patient records
OTHER SKILLS & TALENTS
People friendly & customer service oriented
Attention to detail and problem solving skills
Have excellent management, interpersonal, and organizational skills
Chemical Dependency Counselor
Life Skills Coach
Certified Dementiia Practitioner
Certified Medical Coder & Biller
Great management & Time management skills
Outstanding verbal and written communication skills
Detailed oriented & efficient
Great Leadership skill
Computer proficiency
Legal, regulatory and governance
Ability to collaborate or work independently as the situation requires
Risk management
EDUCATION:
Texas A & M University / Master of Science
Texas A & M University / Bachelor of Applied Arts & Science
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