Eric J. Sarnowski

**** ********** *********

Lakeland, Florida 33810

863-***-****

adzz6m@r.postjobfree.com

Senior Management

Resourceful, innovative professional with over 20 years Operations and Field Service Management experience primarily in the Services Industry. Held P&L responsibilities. Expertise in initiating projects and programs that boost productivity and efficiency while enhancing the customer experience. A true Hands-on Manager with proven skills in analysis, organization, budgeting, development, training/coaching, troubleshooting, motivation, and improvement of operations through policies that promote a team-based work atmosphere, creative thinking, and a positive result on the corporate bottom line.

Selected Responsibilities and Accomplishments

Managed all aspects of a client location including development of business plans, recruitment, hiring and training of staff, budgeting, P&L, scheduling work and activities, establishing policies and procedures, procurement of equipment and supplies, client and vendor relations, performance evaluations and motivation of employees.

Turned around a struggling client location. Boosted productivity by creating a location log and training the current staff on how to verify proper setpoints as well as how to conduct lab calibration procedures. With the new standard operating procedures in place, systems production increased to above client contract minimums.

Developed a comprehensive training program to address the lack of knowledge of new employees. Created curricula, handouts and delivered lecture, small group and one-on-one instruction on the hazards and steps involved in conducting the different work tasks to ensure all employees were competent to perform tasks safely.

Took-on the confusion in finding the right tools for a job. Conducted a 5S project to organize tool storage with marked locations and standard operating procedures on tool removal and return. Delays in projects were virtually eliminated as all personnel could now find the tool needed.

Decreased downtimes through creation of a new Critical Spares tool which ensured that maintenance and procurement was alerted for the parts needed for current and upcoming projects thereby eliminating the higher costs of expedited shipping and reducing downtime.

Enhanced morale through promotion of a team-based work atmosphere. Provided assignments of increased responsibility along with opportunities for additional training and challenging performance incentives that encouraged a sense ownership in the overall operation.

Analyzed budgets too frequently going into the red. Created a new tool to track orders and the associated costs. By implementing this tool, daily financial checks at the service center could now be made ensuring work and procurement could be kept within budget.

Pioneered the use of employee files at a company location. Researched best practices and established the formalized use of employee files to help document personal information, trainings, certifications, pay info, and issues. Daily employee needs could now be better addressed in compliance with federal and state regulations.

Boosted morale by spending an entire weekend renovating an older company service center. Purchased, repainted, and renovated the entire location including bathrooms, by replacing out of date fixtures, and streamlining the process areas. The new look gave the staff a sense of pride and they then worked hard to maintain this upgraded workplace.

Eric J. Sarnowski Page 2

In checking every line item in the budget and monthly roundup found numerous instances of improper billing to the center. Worked with corporate to resolve this issue, therefore lowering our operating costs. Trained associated personnel at this location to be aware and avoid future issues.

Researched best practices and introduced a new employee template for use in performance evaluation interviewing. Consistency in performance evaluations with an employee signed evaluation led to higher productivity with a plan now in place.

Turned around a company service center low in performance metrics. Analyzed data for daily trends and problem areas. Made changes in standard operating procedures and incentives that moved this location to #5 in the country within 2 months and then #1 or #2 for the remaining years.

Enhanced customer satisfaction by creating a Misroute Network to move misrouted shipments to the correct location on the same day. Worked with local service centers to establish a policy to organize and move these packages for delivery later in the day or readied for customer pickup.

Took-on the inability for a client location to hit contracted projections. Analyzed 2-years’ worth of data against environmental data and recommended the introduction of a Preventative Maintenance Program and a formalized schedule be enacted to ensure the best performance.

Served to troubleshoot the CPVC piping on a pilot plant with failing discharge. Analyzed the line with flow meters and pressure gauges to identify and over-pressure issue. Recommended to the customer the replacement of $26K of piping, with re-pipe to a pilot plant and Nano-Filtration system to eliminate over pressuring.

Turned around an aircraft hub behind in timely departures to service centers. Observed operations and worked with hub staff to put-in-place changes wherein 2 aircraft could now be handled in less time than 1 in the past.

Experience

Evoqua Water Technologies

2009 - Present

Field Service Manager

Plant Technician

DHL Express

1997– 2009

Service Center Manager

PM Supervisor

PM Operations Agent

Education/Professional Training

B.S., Aeronautical Science, Embry-Riddle Aeronautical University

1995

Commercial Pilot License, Multi-Engine, and Instrument Ratings, FAA

1995

Remote Pilot License (14CFR Part 107)

Pursuing

Additional coursework in Team Building, Conflict Resolution, Key Performance Indicators, Customer Service, Human Resources, Labor Relations, Company Security/Intellectual Property, Safety/OSHA Training, Hazmat, Diversity, Equality and Inclusion, Negotiations, Root Cause Analysis, Budgeting, Motivation, P&L Management, Leadership, Change Management, Performance Management, Logistics, and Six Sigma.

Able to Travel

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