LONNIE HARRISON

***** **** ******* **, ************, FL 32219 904-***-**** adzz67@r.postjobfree.com

PROFESSIONAL SUMMARY

Looking for a full-time position where there's opportunities for growth and development. Along with developing new work skills.

SKILLS

Flexibility and Adaptability

Learning agility: Quick learner

Critical thinking: Decision making skills Creating Ideas: Creativity

Positive Attitude: Creating a positive work environment

Goal oriented: results achiever, Meeting deadlines

Self-Motivated, along with motivating others

Delegating tasks

Personal Management

Organizing: organization skills

Prioritizing tasks

Handyman: Working with hands

Strong Work Ethic

Analytical and Problem-Solving Skills Paying Attention to details

Team Work Skills

People oriented: Customer service skills

WORK HISTORY

AUGUST 2019-FEBURARY 2020

Order Selector / CDI

Read Work Orders detailing shipments requested by various customers.

Select Ordered Items.

Prepare Orders.

Inspect Items.

Follow Safety Procedures.

Apply Labels.

Shrink Wrap Orders.

Maintain Warehouse.

AUGUST 2018-AUGUST 2019

Call Center Representative Concentrix Corporation Jacksonville, FL

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs')

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

• Maintain basic knowledge of client products and/or services.

• Prepare complete and accurate work including appropriately notating accounts as required.

• Participate in activities designed to improve customer satisfaction and business performance.

• May offer additional products and/or services.

• Track, document and retrieve information in call tracking database.

• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

MAY 2008-CURRENT

Cleaning Technician Pristine Services Jacksonville, FL

Inspecting the carpets and identifying the needs to be cleaned.

Using soap, water, and chemicals for carpet cleaning as appropriate.

Determining the right chemical solution to remove stubborn dirt and stains from carpets Using special stain removers according to the type of carpet fiber.

Cleaning upholstery with chemicals and steam vacuum.

Holding stock of cleaning chemicals and cleaning equipment.

Moving furniture as necessary for cleaning purpose.

Addressing customers' complaints related to cleanliness.

JUNE 2015-AUGUST 2018

Guest service Associate RaceTrac Petroleum Inc. Jacksonville, FL

Smile and be friendly - make a guest's day special!

Provides prompt, efficient, and courteous guest service.

Maintains a clean, guest friendly environment in the store.

Runs the cash register and balances cash and inventory transactions.

Stocks shelves, coolers, and keeps fresh and hot foods stocked and ready-to-eat. Adheres to all safety regulations, including food safety regulations.

Maintains fresh and available beverages.

Ensures all promotional and gasoline signage is updated.

Cleans in and outside of store (sweep parking lot, mop floors, empty trash, clean restrooms, fill water and towels at the pump, replace pay-at-the-pump receipt paper, etc).

EDUCATION

2013

Diploma

North Florida Education Institute

Twic Badge Certified

REFERENCES

Carlissa Lawson:

Phone Number: 904-***-****

Contact this candidate