Customer ServiceSocial Media

BRIONICA JACKSON

Hermitage, TN *****

443-***-**** - **********@*****.***

PROFESSIONAL SUMMARY

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Enthusiastic college student working towards advanced degree. Experience across social media, email blasts, digital marketing and public relations. Quick-learner with positive attitude ready to make immediate impact.

SKILLS

Problem solving skills.

Great communication skills.

Good team work.

Time management.

Multitasking skills.

WORK HISTORY

10/2020 to Current Bartender/ Server/host/Designated trainer The Cheesecake Factory – Nashville, TN

Maintained positive guest experiences by carefully guiding them through our extensive menu

Ensured a clean work area for guest and team members by removing dirty plates, silverware napkins etc

Became a Designated trainer through my knowledge of the menu, ability to please guests and hard work ethic.

03/2021 to 08/2021 Server

P.F. Chang's Bistro – Towson, MD

Carefully communicated modifications by guests to the kitchen staff Efficiently followed PF Chang's service and traditional protocol. Cultivated warm relationships with regular customers. Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business

01/2018 to 08/2020 Intern

Baltimore City – Baltimore, MD

Enforced excellent customer service for over 1,000 clients by being the friendly bridge between client and executive

Obtained strong prioritization and organization skills Consistently delivered timely and professional services to those whom I was assisting.

Assisted with projects by applying strong analytical skills and studies. Sorted, organized and maintained files

EDUCATION

Journalism

Goucher College - Baltimore, MD

Member of National Honor Society

Member of The Quindecim - School Newspaper

High School Diploma

Patterson Highschool - Baltimore, MD

Elected to Class President for Graduating Class in 2019 Elected to President for GSA in 2017-2019

Member of Patterson Press

Member of National Honor Society

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