Customer Service Social Media
Resume:
KAREN GRANT
*********.**@*****.***
OBJECTIVE
Small Team Management, Training, Education
SKILLS
People are my strength. I connect with people from all walks of life. This has set me up for success in my career in dealing with the public and my teams.
EXPERIENCE
LIFETIME FITNESS/GROUP FITNESS DIRECTOR
September 2016-Current
Head of location site and inner workings Oversaw yoga center operations, staffing and group fitness. Devised and executed strategies designed to meet and exceed participation targets in all yoga and group fitness programs. Engineered crucial business tools and processes to dramatically accelerate growth by up to 40% within my first year. Successfully provided direction to a 50-member team of Fitness Professionals by leading and assisting their activities including sales activities, effectively training them on current market trends, marketing, and quota attainment. Constantly delivering world class customer service and ensuring customer satisfaction at all times. Made data-driven decisions to adjust class times and instructors to increase attendance. Built solid partnerships with members; efficiently handled existing members by ensuring client needs are met. Under my leadership, notably generating the highest growth and class sizes in my location. Enhanced the ability for the team to handle customer service issues at a much faster rate and still maintaining a high satisfaction. Conceptualized events for members which includes work out schedules.
CORPORATE WELLNESS LLC
SEPTEMBER 2006 - CURRENT
Presenting new material at national workshops and conferences. I have an engaging presentation style and am a confident public speaker.
GOLDS GYM/GROUP FITNESS AREA DIRECTOR
SEPTEMBER 2006 -SEPTEMBER 2016
Department Head, Program Facilitator and Primary organizer of monthly auditions, onboarding of new hires and exit interviews. Led Staff quarterly continuing education workshops to motivate and develop job effectiveness. Orchestrated multiple business transitions: new payroll, new schedule rollout, new hiring process, and off-boarding procedures. Point person for payroll, accounting, budgets, marketing, scheduling, and studio maintenances. Developed an understanding of specific clients’ needs and catered to each unique demographic. Systemized 150 instructors’ employees and balanced with an effective teaching schedule. Organized, enrolled, and lead 5+ 200hrs. teacher trainings extensions, and lifestyle programs to drive studio revenue. Senior Instructor placement in top 10 highest performing classes on a competitive and diverse schedule
FITNESS FIRST HEALTH CLUBS; DEPARTMENT HEAD
STUDIO MANAGER AND YOGA ADVISOR
August 1999-September 2006
Oversaw day-to-day operations including training, scheduling, management of staff, and displayed exemplary customer service in person, through email, and via social media. Responsible for completing cash outs, weekly deposits, bookkeeping, payroll, and data entry, contract management and terminations. Managed our online presence and kept the website and all social media platforms up-to-date with regular content and event management. Received product and had retail sales grew 33% over a 6-month period, while counts, and new customer service sales training for staff. Executed public and staff events including those requiring catering and was responsible for the design and publishing all digital and physical marketing materials.
EDUCATION
BS, WORKING ON EXERCISE PHYSIOLOGY/KINESIOLOGY
UNIVERSITY OF MARYLAND
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