Data Entry Technical Support

Vania Rogers

720-***-**** *************@*******.*** Commerce City, CO

Vania Rogers

Objective

To grow and advance with a dynamic company utilizing my skills and knowledge to bring success in the role given. I am ready to apply my core competencies to enhance the direction of the company by completing all tasks. Most of all I am willing to learn to help improve my work ethic and teach what I have learned. Hard work is my number one priority and I know through hard work I will never fail. Skills

Medical Coding & Billing

Knowledge in Medical Insurance Plans

Office Equipment

Filing & Data Entry

Appointment Setting

Microsoft Suite

50 wpm & 10- key

Software knowledge in CSG and ACSR

Core Competencies

Results- Driven

Effective Multi- Tasker

Self- motivated and disciplined with high work

ethic

Organization and Planning

Customer- Service Oriented

Team Player

Problem Solver

Professional Experience

Comcast Cable Communications

Sales Consultant (2015- Current)- Interact with our customers to ensure satisfaction and proper utilization of our products and services. Help customers re-bundle, upgrade, and understand current available offers and promotions as well as demonstrate new products and updates in our current operating system. Tailoring a personalized package to meet each unique individual wants and needs while providing the overall best possible value for the customer. Scheduling account transfers, truck rolls, and account review for all customers ensuring all goals are meet. Tech II/ Technical Support (2014- 2015)- Supporting the National Sales team on all pre and post order account management. Works with field operation personnel to ensure customer satisfaction. Communicates with internal and external customers. Diagnoses customer issues through process of elimination. Troubleshoots customer connectivity, email issues, client configuration, and DNS problems. Documents details of customer interaction by opening ticket and records what is appropriate. Customer Account Executive (2011- 2014)- Responsible for promoting and selling Comcast products and services that are both current and emerging. Interacts with customer via telephone, email, and face- to face assistance with a variety of customer inquiries and issues. Records customer information and inquires using computerized system. Colorado Department of Public Health and Environment Tech II (2010- 2011)- Provides technical support by reviewing, approving, and rejecting applications for department programs. Reviewing all other forms and preparing and processing for all filing systems. Printing all necessary documents for patients for applicants. Other duties include but limited; typing, copying, mailings, and filing.

Vania Rogers

Denver Health

Clinic Clerk .2006-2009 - Patient registration, set and canceling appointments, retrieve personal/ medical information, organzing files, fax documents, answered all phones and directing calls accordingly. Accounts payable, coding, data entry, and customer service-based position. Support Specialist (2009-2011)- Supporting each clinic within Denver Health by performing duties such as appointment setting, answer all phone calls, faxing, and mail receiving. Retrieving all personal medical information and organizing all filing systems. Certifications

Certified Sales Professional- Comcast University 2011 Certified Insurance Broker- National Agents Alliance University 2010 Contribution of Manual for Registration -Denver Health 2007 Diploma- Emily Griffith Opportunity School

Contact this candidate