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Sales Manager Marketing Intern

Charlotte, NC
September 27, 2023

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Charlotte, NC *****


Phone: 989-***-****



Bachelor of Science; Major: Public Relations, Class 2020 DELTA COMMUNITY COLLEGE, University Center, MI.

Associate Degree; Major: General Studies, Class 2018 WORK EXPERIENCE:

Hilton Hotels & Resorts May 2021 - Present

Catering Sales Manager - Charlotte, NC

● Assist the planning and execution with up to 15 events at any given time, including corporate meetings/events and social events.

● Negotiate all function contracts including minimum spends and rentals to generate maximum revenue and exceed quarter goals of $100,000.00 per quarter

● Maintain strong relationships with clients/accounts to generate recurring business

● Utilize Salesforce to track all sales activities, averaging 100 per quarter

● Offer cost effective meeting solutions to maintain clients budgets. Corporate Sales Manager - Troy, MI

● Account management of all corporate accounts in the Metro Detroit area.

● Assist with the planning and execution of 5-10 corporate meetings/events at a time.

● Handle travel inquiries for both transient and group travel while staying within clients travel budgets.

● Negotiate all corporate contracts including meeting space rental, negotiated rates, and group blocks to maximize revenue and exceed quarterly goals of $250,000.00

● Utilize Salesforce to log 250 sales activities per quarter

● Assist accounting with deposits and payments for all events.

● Prospect new business opportunities through online prospecting and networking through CRVA, Chamber, and Association events.

IHG Hotels & Resorts August 2018 - May 2021

General / Sales Manager - Grand Rapids, MI

● Directly responsible for hotel operations of a 114 key, 4 story hotel with meeting space

● Maintained guest love score of 89.00 or higher, increased monthly revenue each month during coronavirus pandemic recovery.

● Participated in revenue, Loyalty Champion. Clean Champion, and sales calls weekly.

● Generate $300,000.00 of room revenue by locking in local and corporate negotiated rates and coordinated meeting space sales.

● Responsible for human resource related processes including hiring, onboarding, training, and payroll.

● Ensured the hotel was compliant with corporate and county policies, regulations, and standards. Assistant General Manager – Okemos, MI

● Managed staff of 20 – 30 employees at a 94 key, 3 story long term stay hotel.

● Responsible for direct bill accounts, accounts receivable, and accounts payable.

● Worked with outside vendors and oversaw inventories for all departments.

● Inspected property, guest rooms, and public areas weekly to ensure quality scores were above 70.00

● Maintained relationships with local corporate accounts and long-term guests. Front Office Supervisor – Big Rapids, MI

● Oversaw front office staff and operations including staff scheduling and management, interviewing, shift coverage, training, etc.

● Assisted sales department with group blocks up to 50 peak rooms.

● Implemented employee appreciation wall and programs to increase employee morale

● Received employee of the month September 2019.

Lansing Ignite FC Apr 2019 – Aug 2019

Marketing Intern – Lansing, MI

● Using Microsoft Excel, monitoring and tracking publications regarding Lansing Ignite organization and all donation requests.

● Managed donation requests and volunteer opportunities for players, assisted community events.

● Assisted with public concerns and crisis management resolutions.

● Prepared promotional giveaways prior to game day and execution on promotion in game.

● Generated promotional calendars.

Saginaw Sugar Beets, GLSCL May 2018 – Mar 2020

Marketing Intern - Saginaw, MI

● Created online content for business Facebook, increasing followers and engagement on the platform.

● Posted game day live videos, starting lineups, score updates, community events and youth camps.

● Assisted with flyer design, promotions, and securing sponsorships.

● Participated in merchandise and ticket sales.

Two Men And A Truck Sep 2017 – May 2018

Marketing Intern – Bay City, MI

● Managed business Facebook publications following brand standards to increase engagement through monthly giveaways and weekly postin, such as

‘Five Star Fridays’ and ‘Meet the Movers’

● Assisted with implementation and execution of Movers for Moms and Movers for Mutts community events partnering with local non-profits.

● Participated in move quality inspections to ensure customer satisfaction. Chemical Bank August 2015 – July 2018

Drive Thru Teller – Bay City, MI

● Processed deposits, withdrawals, loan payments, and all other member requests with 100% accuracy.

● Handled up to 100 banking transactions a day during busy business hours.

● Maintained drawer limits, balancing the drawer daily, and buying / selling from the vault.

● Processed business account cash transactions that totaled up to $20,000.

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