Michelle Williams

Rocky Mount, NC *****

adzz3s@r.postjobfree.com

+1-267-***-****

Customer service oriented professional capable of multi-tasking and prioritizing workloads to ensure timely delivery. Maintains courteous and professional working relationships with employees at all levels of the organization. Accustomed to handling information that is sensitive and confidential.

• Possesses 10+ years of healthcare industry experience.

• Resourceful, flexible, and adept at acquiring new skills in support of company objectives.

• Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate.

1. Microsoft Office Applications (Word, PowerPoint, and Outlook); Types 50 WPM. Work Experience

Patient Support Specialist

Millennia - Cary, NC

May 2023 to Present

Helps members pay their medical bills, help solve billing issues, help them get a refund if due. MBA Consultant

BCBSTN - Chattanooga, TN

October 2022 to May 2023

Help members and providers with dental claim and benefits Member Services Advocate - REMOTE

Concentrix - Jacksonville, FL

April 2021 to March 2022

· Utilize an electronic record system in order to provide adequate customer service

· Handled inbound and outbound telephone calls, and United Healthcare Group policies

· Adhere to HIPAA regulations and the organization procedures

· Interact regularly with policy holders, doctors, nurses, and other financial department representatives to ensure questions regarding claims and bills are answered appropriately

· Accurately verify insurance policy benefits for callers Patient Care Technician

Liberty Home Choices - Philadelphia, PA

May 2019 to August 2021

· Maintain a safe, secure, and healthy environment.

· Assist with activities of daily living, personal hygiene, mobility, and feeding.

· Complete daily logs documenting patient condition and activities and any changes to patient care plan. Volunteer Teacher Aide

Acelero Headstart - Philadelphia, PA

January 2019 to December 2019

· Set up for breakfast.

· Sat in during story time and monitored children’s behavior.

· Picked up art supplies for the classroom.

Home Health Aide

Personal Health Care - Valley Forge, PA

May 2013 to November 2015

· Provided direct care, ran errands, and cooked meals.

· Engaged individuals in activities and sensory stimulation to encourage positive reactions.

· Provided companionship and contributed to a positive environment to enhance clients’ quality of life. Direct Care Worker

Public Partnership - Philadelphia, PA

June 2005 to May 2013

· Attended doctor’s appointments and acted as a patient advocate.

· Filled out timesheets with duties completed on a daily basis.

· Cooked and cleaned for clients and kept an organized and well-maintained environment.

· Provided companionship, ran errands, and maintained confidentiality of proprietary information. Education

Associate of Science degree in Health Sciences

Ultimate Medical Academy

2021

Skills

• Medical Practice Management Systems

• Medical Terminology

• Medical Records

• HIPAA Compliance Insurance Verification

• Insurance Claim Processing

• Reimbursement Processing

• Revenue Cycle Management Medicare / Medicaid Government Payers

• Third Party Payers

• Introduction to CPT & ICD-10 Coding Medical Billing

• Medical Office

• Medical Administrative

• Patient Registration

• Data Entry (1 year)

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