Sherlyn Jones
Killeen, TX **541
adzz3e@r.postjobfree.com
Profile
Certified Microsoft Office Specialist, seeking a Receptionist/Call Center position. Work Experience
Receptionist/Switchboard Operator
Department of State Health Services Austin, TX 02/2015- 08/2015
• Performs routine switchboard operator work answering and routing incoming and outgoing telephone calls, connecting long distance calls and conference calls using Mitel telephone call center software running on a PC computer within a Windows XP environment.
• Work involves keeping records of work activities and preparing required reports through use of Microsoft Office Word program. Professionally greeted customers, visitors, and emergency personnel.
• Work involves routinely sending reports to the hospital Security department and other communications with hospital and statewide departments through use of the Microsoft Office Outlook program.
• Implemented communications skills in emergency type situations using dispatching two-way radios, pagers, cellular phones and computers.
Receptionist ; David McDavid Acura, SpawGlass -Austin, TX 12/2014-01/2015, 1/2016, 2/2016
Administrative Technician
Evins Personnel c/o Texas Mutual Insurance Austin, TX 01/2014 – 02/2014
• Assisted customers with workers compensation invoices, endorsement statements, outgoing mail
• Worked as a Receptionist/Monitor utilizing main switchboard multi-lines to answer incoming phone calls
• Worked as a weekend Receptionist at a car dealership, answering all incoming phone calls, paging etc.
Receptionist / Call Center Agent
Express Professionals; c/o Lighting Inc.
Harte Hanks Inc. Austin, TX 10/2014 – 11/2014
Austin, TX 10/2013 – 11/2013
• Worked in a call center environment trained to answer calls related to healthcare insurance
• Greeted customers, answered all incoming phone calls, utilized overhead paging system Administrative Assistant
Attorney General of Texas Austin, TX 02/2008 – 08/2009
• Transferred data into a newly developed criminal justice inquiry database system
• Served as the inventory and data entry liaison for the division
• Exceeded daily quota for data entry of items
• Coordinated with staff and managers for operational and technology support of the division
• Provided administrative support answering telephones, assisting visitors and resolved problems and inquiries
• Transcribed, composed, typed, edited and distributed correspondence, agendas and meeting minutes
• Received heavy volumes of complex analytical applications and removed tax liens, date stamped and filed daily.
Receptionist / Security Officer
Wackenhut Corporation Round Rock, TX 01/2007 – 12/2007
• Assisted the Human Resources Division with processing of new applicants
• Provided customer service by greeting visitors, answering calls and responding to inquiries
• Worked with Excel databases and MS Word to enter new applicants
• Issued uniforms, payroll checks, and security clearance identification cards Education and Certifications
Office Administration - Certificate Skill Point Alliance- Gateway, Austin, TX 05/2013
Certified Nursing Assistant – Certificate Central Texas Nurse Network, Austin, TX 02/2005
Hospital Unit Secretary – CertificateCitrus Community College, Glendora, CA 05/2002
Computer Skills
Types 35 Words Per Minute
Specialist in Microsoft Office Suite
Windows Operating System