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Call Center Customer Service

Killeen, TX
September 27, 2023

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Sherlyn Jones

*** ******** ******

Killeen, TX **541



Certified Microsoft Office Specialist, seeking a Receptionist/Call Center position. Work Experience

Receptionist/Switchboard Operator

Department of State Health Services Austin, TX 02/2015- 08/2015

• Performs routine switchboard operator work answering and routing incoming and outgoing telephone calls, connecting long distance calls and conference calls using Mitel telephone call center software running on a PC computer within a Windows XP environment.

• Work involves keeping records of work activities and preparing required reports through use of Microsoft Office Word program. Professionally greeted customers, visitors, and emergency personnel.

• Work involves routinely sending reports to the hospital Security department and other communications with hospital and statewide departments through use of the Microsoft Office Outlook program.

• Implemented communications skills in emergency type situations using dispatching two-way radios, pagers, cellular phones and computers.

Receptionist ; David McDavid Acura, SpawGlass -Austin, TX 12/2014-01/2015, 1/2016, 2/2016

Administrative Technician

Evins Personnel c/o Texas Mutual Insurance Austin, TX 01/2014 – 02/2014

• Assisted customers with workers compensation invoices, endorsement statements, outgoing mail

• Worked as a Receptionist/Monitor utilizing main switchboard multi-lines to answer incoming phone calls

• Worked as a weekend Receptionist at a car dealership, answering all incoming phone calls, paging etc.

Receptionist / Call Center Agent

Express Professionals; c/o Lighting Inc.

Harte Hanks Inc. Austin, TX 10/2014 – 11/2014

Austin, TX 10/2013 – 11/2013

• Worked in a call center environment trained to answer calls related to healthcare insurance

• Greeted customers, answered all incoming phone calls, utilized overhead paging system Administrative Assistant

Attorney General of Texas Austin, TX 02/2008 – 08/2009

• Transferred data into a newly developed criminal justice inquiry database system

• Served as the inventory and data entry liaison for the division

• Exceeded daily quota for data entry of items

• Coordinated with staff and managers for operational and technology support of the division

• Provided administrative support answering telephones, assisting visitors and resolved problems and inquiries

• Transcribed, composed, typed, edited and distributed correspondence, agendas and meeting minutes

• Received heavy volumes of complex analytical applications and removed tax liens, date stamped and filed daily.

Receptionist / Security Officer

Wackenhut Corporation Round Rock, TX 01/2007 – 12/2007

• Assisted the Human Resources Division with processing of new applicants

• Provided customer service by greeting visitors, answering calls and responding to inquiries

• Worked with Excel databases and MS Word to enter new applicants

• Issued uniforms, payroll checks, and security clearance identification cards Education and Certifications

Office Administration - Certificate Skill Point Alliance- Gateway, Austin, TX 05/2013

Certified Nursing Assistant – Certificate Central Texas Nurse Network, Austin, TX 02/2005

Hospital Unit Secretary – CertificateCitrus Community College, Glendora, CA 05/2002

Computer Skills

Types 35 Words Per Minute

Specialist in Microsoft Office Suite

Windows Operating System

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