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Customer Experience

Location:
Houston, TX
Posted:
September 27, 2023

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Resume:

Houston, TX

adzz1z@r.postjobfree.com @LinkedIn

mobile: 832-***-****

Utilize in-depth and hands-on experience in executive leadership, management, strategic design planning, operational workflow improvements, and platform integrations that build collaborative teams from interns to senior level developers. Creative, goal-focused professional with record of achievement executing organizational design visions, strategies, and designing world-class user experiences (UX). Delivered innovative solutions and proven efficiency for users. Achieved award-winning recognition for visionary approach to new technology. Industry sectors include automotive, education, entertainment, finance, government, healthcare, insurance, oil and gas, security, and telecommunications. Strong leadership success by strategically defining priorities and allocating project resources. Managed projects with budgets totaling over $200 million. Contributed to strategies and designs for contract proposal wins totalling over $450 million. UT Health Science Center, Houston,TX 2021–present

Director of UX and Design

Design and usability advisor for PaaS and three SaaS apps delivered on the new logistics platform. Transforming the Logistics and Supply Chain for national trucking and global maritime logistics. Mentored a team of Program Managers, Data Scientists, BAs and UX team with Design Thinkinga sessions and workflow redesigns to increase overall efficiency and transparency within the lifecycle. Halliburton Landmark, Houston, TX 2014–2020

Global Digital Services Practice Lead

Solution architect and UX lead for oil and gas visualization software. Transformed products by integrating platforms, moving to the cloud, and implementing Artifical Intelligence (AI). Oversaw global team growth hiring and managing all regional. Highlights: integrated 24 individual appli- cations onto one platform with integrated workflows and collaboration; improved efficiency over 30% by enabling collaborative workflows and automated validations; and enabled end to end well workflows and smart systems that revolutionized rig monitoring and safety. Sysco, Houston, TX 2012–2014

UX Manager & Solution Architect, Mobile Technologies Directed consultant mobile delivery team initiatives. Developed IT transformation strategy. Highlight: optimized work-flow increasing efficiency by 40%. Alert Logic Inc., Houston, TX 2011–2012

UX Manager, Development Team / Onboarding Strategist Led user interface UI team for Cloud Security Software SaaS Solutions overseeing onboarding and security monitoring. Highlight: implemented customer strategies and customer retention by 25% while serving as UI development manager.

Keen Technology Consulting, Dallas, TX 2010–2011

Solution Architect

Oversaw development teams and advisor for quality and patient safety dashboard design, business intelligence (BI), and analytics/reporting. Executed business transformation and IT strategies. CAREER GOALS

QUALIFICATIONS

AND ACCOMPLISHMENTS

PROFESSIONAL EXPERIENCE

MICHELE DEBRECZENI TOFFELMIRE

D_T_ SENIOR DESIGN EXECUTIVE

M

PROFESSIONAL PROFILE PAGE 1

UT Health Science Center, Houston,TX 2009–2010

Director of Usability UX Manager

Created new business unit for medical record usability staffed with PhD candidates performing usability testing of electronic health records (EHR). Collaborated with EHR Partners to improve products. Healthcare ITadvisor. Served as Technology Lead and Solution Architect. Highlight: designed and implementing the UI and UX for My Medical Home, the first Telehealth solution to be delivered to communities in need. Performed testing and delivery metrics to build standards. IBM Global Services, Santa Monica, CA 1998–2008

Senior Managing Consultant

Designed, managed, and delivered over 30 IT applications, SaaS products, and Apps for the following Fortune 500 companies: Activision, Allscripts, American Airlines, Bank of America, Canadian Public Health, Cigna, FEMA, Fidelity Financial Services, HSBC, Infiniti, Kawasaki, KBR, Kroger RX, Liberty Mutual, Moody’s, Nissan, Paramount, Shell Services, Sneider, Sony, State of Indiana, TimeWarner, USDA, USPS, US Army, Universal, and Walgreens. ART CENTER COLLEGE OF DESIGN, PASADENA, CA

MFA, Computer Graphics

BFA, Illustration and Graphic Design

TEXAS A&M UNIVERSITY, COLLEGE STATION, TX

Environmental Design

UH BAUER COLLEGE OF BUSINESS, HOUSTON, TX

Entrepreneurship Program

UT HEALTH SCIENCE, HOUSTON, TX

Health Informatics Certificate Program

UNIVERSITY OF HOUSTON, HOUSTON, TX

Customer Experience Program

University of Houston Bauer Customer Experience Program Texas Medical Center Innovation Lab [TMCx]

International Academy for Fencing Education [IAFE] Design Thinking, System Design, AI, AR, VR, NIST, Agile, Waterfall, Android, Android, Windows, iOS LINIX, UNIX, HTML5, CSS, XML,Adobe CS, OpenWorks, GIS Decision- Space, RCP, EDM, BI Hadoop, Solr, Compliance, IA, JavaScript, Cognos, .Net, FileNet, Oracle, PeopleSoft SharePoint, Curam, SAP, DW Eclipse, Epic, Allscripts, HL7, VB eClinicalWorks, Flash, Video Conferencing, Cognos TeleAccess, Salesforce, Java, XSLT DHTML, VRML, Citrix, C++, C, WebSphere, Axure, Figma, Balsamiq, Sketch (additional proficiences available upon request) PROFESSIONAL EXPERIENCE

[CONT’D]

EDUCATION

ADVISORY BOARDS

STANDARDS PROFICIENCIES

TOOL PROFICIENCIES

MICHELE DEBRECZENI TOFFELMIRE

D_T_ SENIOR DESIGN MANAGEMENT

M

PROFESSIONAL PROFILE PAGE 2



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