Karie O’Neil MBO BA

Karie O’Neil

*** * ** *

Ivins, Utah 84738

928-***-****

Positions Held: Case Manager III-Service Coordinator, Rehabilitation Counselor II, Manager, Assistant Manager, Case Manager Lead, Teacher Aid, Case Manager, Youth Counselor, Education Assistant, Office Administrator, Insurance Administration, Methane Technician and Records Processor, Intensive Treatment Parent, Structured Foster Parent, Registrar, Recruiter. Education: Master of Business Organization with a specialty in Human Recourses completed April 30, 2012 Bachelor degree in Social Science with a minor in Sociology at the University of Wyoming June 8, 2008, Currently working on my Rehabilitation Counseling degree through Utah State University. Equipment and Programs Use:

Computer literate in many different programs that are specialized per company as well Google Suite, Google Docs, Word and Microsoft, Oracle programs, trained on several insurance and airline programs. Received training and excelled on all basic office equipment including multi-phone systems. Languages:

Understands American Sign Language

Special Training and Education for Position:

Counseling clients with Disabilities to help them succeed in life. Using various state programs to keep documentation completed and up to date. Ten plus years of experience in bookkeeping, general accounting A/R, A/P, ledger, general office and clerical skills; letter writing; report preparation, spelling, grammar and punctuation.

Experience working with government agencies, legal agencies, community leaders in many facets of business. Excellent public relations skills with strong organization capabilities, Interviewed, evaluated and conducted investigations into client’s background and criminal history to determine their individual needs and risk, Created case plans designed around client’s needs, Documented all contact with offenders in the case management system, Designed an insurance computer program as well as worked with several insurance and billing programs, Worked with many Microsoft and Excel programs, including Power Point and remained informed as they changed with current technology,

Maintained, chronological entries and case management files, Skilled with spreadsheets, insurance billing as well as very detailed orientated, Knowledge of justice system, department policies and procedures, Knowledge of criminal and legal law,

Knowledge of procedures agencies and cognitive behavior programs, Skills in oral and written communication, organization, time management, group facilitation and problem solving, Ability to make appropriate decisions in highly stressful situations, Ability to engage others in innovative solutions,

Ability to create and implement new concepts and ideas and to motivate others, Certificates:

Notary for State of Wyoming 2012-2017

Phlebotomy Certificate 2014

The National Scholars Honor Society, Magna Cum Laude, 2008 CPR Certified, Gillette 2017

Certified and Bonded Notary, Campbell County, Gillette 2016 Certified Community Coordinator, South Dakota 2001 Certified Travel Consultant, South Dakota 2001

Karie O’Neil MBO BA

Case Manager Lead / Service

Coordinator 6/2/2019 to 3/6/2022

Kingman, AZ 86409

Kingman, AZ 86401

In compliance with requirements, drive vehicle to conduct on-site visits to members/families homes, schools and program sites to develop relationships and family dynamics; discuss service needs and supports; develop and write the Individual Support Plan (ISP); document individual progress and concerns; and complete appropriate referrals to community agencies. Research community for available resources to meet needs identified in ISP and to inform member of resource options. Facilitate meetings and program visits to assist with member/family choices. Complete referrals for assessed/covered services. Collaborate with community agencies to provide assistance and support to members and families in crisis. Identify and resolve issues/conflicts. Write comprehensive progress notes and maintain case records. Prepare a variety of reports and complete special projects, as required. Compile information from a variety of sources in order to make recommendations for eligibility determination and re-determinations of eligibility. Provides assistance to the client with direct contact to identify client issues, clarify issues, understand the client services and the counselor’s directions. DERS Habilitation Tech 3/2018-7/2018 advanced to Case Manager Lead with DDD State of Arizona 602-***-****

11420 N 19th Ave, Phoenix, AZ 85029

Performs support duties by assisting with various duties of the counselor for case management and providing team approach assistance to counselor for the client referral process through closure of the client’s case. Interviews applicants for intake and provide case notes with general client information of client self-report of disability, socio-economic information, medical/psychological issues, general disability related issues and enters information into the LIBERA system. Maintains client case files to ensure all information is up to date; gathers client signatures on required documentation for the Electronic Case File (ECF). Corresponds with Rehabilitation Counselor II

965 E 700 S #202

St. George, Utah 84790

In compliance with government requirements, meet in office Provides counseling services to a combination of general caseload and transition youth, ages 14-24. Provides full performance level vocational counseling and guidance, training and selective job placement services to individuals with disabilities. Partners with the community and provides outreach to vendors to collaborate and coordinate agency activities and facilitate agency goals. Travels weekly to provide outreach to schools, parents, business partners, community partners and training meetings. Exercises a great deal of independent decision making. Complete referrals for assessed/covered services. Collaborate with community agencies to provide assistance and support to members and families in crisis. Identify and resolve issues/conflicts. Write comprehensive progress notes and maintain case records. Prepare a variety of reports and complete special projects, as required. Compile information from a variety of sources in order to make recommendations for eligibility determination and re-determinations of eligibility. Provides assistance to the client with direct contact to identify client issues, clarify issues, understand the client services and the counselor’s directions. Working on a Masters Degree in Vocational Counseling

Karie O’Neil MBO BA

clients to inform and remind them of appointments for assessments, counselor appointments, and to request documentation (medical/psychological), monthly progress reports, and assisting the RSS 3 with all necessary correspondence. Provides information about RSA programs, available community resources, and as well as providing orientation to new referrals to the RSA program the Vocational Rehabilitation (VR) Program process. Admitting Registrar 6/2014-3/2018

Mesa View Hospital 702-***-****

1299 Bertha Howe Ave, Mesquite, NV 89027

Extensive work on computer, coding invoices, processing invoices in specialized program. Requires balancing reports and working with vendors for problem resolution. Customer service, data entry and collections as needed for billing in the hospital. Ability to research the codes for medical necessity on Medicare payment for medical procedures. Making sure all the paperwork is processed correctly for quick payment. Verifying insurance benefits for patients through the passport system. Administrative Representative /Registrar 05/201*-**-**** Campbell County Hospital 307-***-****

501 S Burma, Gillette, WY 82716

Extensive work on computer, coding invoices, processing invoices in specialized program. Requires balancing reports and working with vendors for problem resolution. Admit patients into the ER using the meditec computer program. Customer service, data entry and collections as needed for billing in the hospital. Researching medical necessity for Medicare payment for procedure. Making sure treatment is completed safely and all the paperwork is processed correctly for quick payment. Education Assistant Aid Temporary 01/2013-5/2013

Campbell County School District 307-***-****

P. O. Box 3033, Gillette, WY 82716

Job Description: Assists students, individually or in small groups, with lesson assignments for the purpose of practicing and or reinforcing learning concepts and assisting students in reaching their academic goals and grade level standards. Implement under the direction of classroom teacher, instructional programs and lesson plans for the purpose of assisting the teacher in improving students' academic success through a defined course of study. Maintains classroom equipment, work area, student files records for the purpose of ensuring availability of items and/or providing reliable information. Modifies classroom work/homework for the purpose of providing a method to support and/or reinforce academic objectives. Monitors individual and/or groups of students in a variety of settings for the purpose of enforcing school rules and procedures and/or providing a safe and positive learning environment. Perform record keeping and clerical functions for the purpose of supporting the teacher and or providing necessary records materials. I promote good learning habits for the purpose of improving the quality of student outcome. I encourage student development by being an appropriate role model for the students I work with. Custodian - Part Time Set up and Tear Down Help and Volunteer: 10/ 2012 to 09/2013 still help as needed.

Campbell County Cam-Plex 307-***-****

1635 Reata Drive, Gillette, Wy 82718

Job Description: Custodial work, set up and tear down for different functions at the Camplex Buildings on a 1100 acre. CAM-PLEX Multi-Event Facilities is a state-of-the-art multi-purpose buildings and RV Parks, full-service convention, exhibition and performing arts center. Case Worker: 04/2012 to 09/2012

State of Utah 801-***-****

Karie O’Neil MBO BA

Roosevelt, Utah

Job Description: Exercise independent judgment and discretion in assessing child welfare needs for children and youth. Investigates abuse, exploitation and/or neglect referrals and recommends appropriate actions affecting the client's well-being and social functioning. Recommends appropriate substitute care for children and youth, which may include services from other agencies, day care or foster care. Documents client progress, compiles case histories and prepares other related reports. Provides related human services such as working with youth in an independent living situation by providing education and employment guidance, collaborating with the community to disseminate information on Department of Human Services programs and community resources, providing classes such as housing, parenting, and youth activities or similar human services functions Americans Recruiting Association/Huntley Haven Recruiting: April 2011-November 2016 In Home Recruiting Business 307-***-****

Locating and placing individuals in high level positions nation-wide. Measurement Technician: 11/ 2008 to 11/ 2011

Williams Production/Human Resources 800-***-****

300 North Works, Gillette, 82716

Job Description: Field work taking measurements on gas equipment. Able to operate and maintain assigned metering facilities and maintain accurate contractual records. Able to locate leaks and trace electrical issues as needed. Replaced and repaired faulty equipment. Knowledgeable of operating principles of Fergeson with limited experience on other measurement devices; orifice, EFM and associated equipment, and able to calculate gas flows. Understand and comply with all AGA, API, GPA and company guidelines. Gained the knowledge to operate and maintain a portable gas chromatograph. Completed training for Gas Chromatograph school.

Field Office Administrator II: 12/ 2005 to 11/ 2008 Williams Production/Human Resources 800-***-****

300 North Works, Gillette, 82716

Job Description: Extensive work on computer, coding invoices, processing invoices in specialized program. Requires balancing reports and working with vendors for problem resolution. Office administrators are required to work on spreadsheets in Excel, and other Microsoft programs as well as Oracle program for data maintenance. Researching invoices for accounts receivable in Tulsa was also an integral part of the position. This position requires heavy data entry into the Markview program designed for Williams Production. This position allowed me the low stress ability to complete my BA degree. Case Manager-Service Coordinator: 12/ 2003 to 11/ 2005 Volunteers of America / Human Services 307-***-**** 1309 Coffeen Ave. Suite A, Sheridan, WY, 82801

Job Description: Case Management of adult offenders in a 98 bed facility. A part of the position required advising and counseling offenders on appropriate ways to re-enter society. Counseling them towards appropriate choices for the new lives they are choosing to build. Guiding them towards specified therapy or counseling not attained while incarcerated. A case manager was Responsible for maintaining all legal documentation for the state office of Department of Corrections as well as creating parole summaries, monthly reports to judges, weekly meetings with residents, logging detailed information of activities for the Department of Corrections. Creating case plans, maintaining correction files for yearly audits (I was commended for the case logs I maintained by the DOC). Completing home site inspections on residents releasing to the non-resident program was also a required activity on the job and many times this was done late at night. Case managers went to court with clients either to help them or to give information that sadly put them back in prison. Counseling clients through difficult issues or situations and diffusing them. On call twenty four hours a day bi-weekly schedule. Provide crisis intervention and be able to make snap Karie O’Neil MBO BA

decisions about the needs of the community and client. Administrative Assistant: 08/2002 to 12/2003

Barefoot Resort Condominiums/Supervisor- Linda Derosier 605-***-**** 21111 Barefoot Loop, Lead, SD 57754

Job Description: Maintain condo owner accounts, log employee hours, paperwork, correspondence with banks and deeds for property as well as creating the legal purchase documentation to be processed for purchase of condo. Working closely with various Chambers of Commerce throughout the Black Hills Area, as well as area activities and restaurants for discounts for condo owners was a time consuming part of the position. Maintain company files, data entry, AR, bank deposits. April 2001 to August 2002: Reservations / Customer Service

Service Coordinator: 04/2001 to 08/2002

Black Hills Central Reservations /Supervisor-Susan Edwards-605-***-**** 68 Sherman Street #208, Deadwood, SD 57732

Job Description: Making reservations for people visiting the Black Hills. Helping them find lodging, car rental, airfare, as well as arranging activities they would like to see while on vacation. This position required heavy phone and computer ability as well as skills in customer service. Organization skills are a must in this position as well as memorizing the many different packages that are set up by the chambers of commerce for the travel industry. As a Reservation Agent it is required to work closely with many properties all through the Black Hills area to make our visitors stay as pleasant as possible. Youth Counselor- Parenting Specialist: 07/ 2000 to 04/ 2001 Wellspring Incorporated/ Human Services -605-***-**** 1205 E St James, Rapid City, SD 57718

Job Description: Worked as a counselor for troubled youth in a group home setting. Responsible for individual as well as group therapy as needed. Helped youth redirect their negative behaviors to build positive ones. Retrained the youth to attain socially acceptable behaviors in order to return and stay back home in a family setting or go to independent living. As a youth counselor it was a daily responsibility to transport youth to appointments or their jobs. Keeping legal state documents of youth daily activity was also part of the duties.

Customer Service Representative: 01/ 2000 to 07/ 2000 Mileage Plus Inc. /Human Resources -605-***-****

912 East Centre Street, Rapid City, SD 57701

Job Description: This position required working in a customer service department call center, handling over 200 calls a day. Specialized training on the Otis and Hal computer programs to help United Airlines customers with their mileage plus accounts. I also received training on Amadeus as well as the several other airline travel systems.

Case Manager: 08/1999 to 12/ 1999

Interwest Home Medical/ Supervisor: Emme Lee-801-***-**** 235 East 6100 South, Salt Lake City, Utah 84123

Job Description: As a case manager I dealt with a variety of people on a daily basis. Responsible for problem solving many forms of situations that arose as needed. Organizing the over 2000 accounts to balance and worked directly with my branch in Alaska. This position had heavy phone customer service. Accounts receivable and bookkeeping were a large part of this position along with repairing and refilling claims. Working closely with doctors to make sure all CMN’s were properly filled out as well as CPT

(current procedural technical terms) codes on the HCFA (health care financing administration) forms for resubmission to various insurance companies. I received an accommodation for my accounts from the Karie O’Neil MBO BA

company when they were audited because they were so organized, as well as having collected in full three very large and previous audited accounts. My collection responsibilities were with insurance companies. May 1999 to August 1999

Office of Recovery Services

Supervisor: Human Services

Salt Lake City, Utah

Temporary Position required customer service of clients, research client information for payment of child support, worked in many of State computer system programs in order to locate and enforce child support. October 1998 - June 1999: Reservation Agent

The Mark Travel Corporation

Supervisor: Angie Percival 801-***-**** ext# 4236

2200 West North Temple #140, Salt Lake City, Utah 84110 Job Description: As a reservation agent I have worked with travel agents as well as private individuals to build wonderful vacations. This position requires heavy customer service and strict status quotas for achievement and advancement. I was one of the ten top producers in the Salt Lake office out of a group of two hundred individuals. I have gained a varied knowledge about the travel industry as well as several airline computer programs such as Amadeus and World Span. December 1997- March 1998: Administrative Assistant Pacific International

Supervisor: Lynn Larson - Company was Sold

5146 Amelia Earhart Drive, Salt Lake City, Utah 84116 Job Description: An Administrative assistant was responsible for handling all billing, correspondence, account receivable for premiums and payment on claims to individuals or providers. Research on codes for claim payments using HCFA codes was a requirement of the position. Designed a computer program to help employer maintain documents attained. Responsibilities included managing all the facets of a small insurance company. Accountable for helping individuals understand what their benefit packages would or would not pay. This position had a heavy customer service requirement to it. November 1994-May 1999: Structured, Basic or Specialized Foster Care State of Utah

Reference: Department of Foster Care: 801-***-**** 640 East 4700 South, Salt Lake City, Utah 84123

Job Description: Twenty four hour supervised care for behavior disordered and neglected youth. Many placed children were physically, mentally and sexually abused children. Training troubled youth in appropriate social behaviors to aid them in living emotionally healthy and rewarding lives. Giving youth individual help in schooling, counseling and all other facets of normal home-family life was part of the position.

January 1996-June 1996: Teachers Aide

Utah School for the Deaf and Blind

Supervisor: John Schmidt : 801-***-****

2870 Conner, Salt Lake City, Utah 84117

Job Description: Teaching deaf children ASL and English in a classroom setting was part of the position. Helping to set up activities to teach the children social behavior was a fun part of learning. Working with behavior disordered children in a classroom setting helped teach me better ASL. Assisting the teacher in classroom studies, supervising children on all activities was a enjoyable part of teaching. Appropriate guidance in social mannerisms in the deaf culture was enlightening for me in my career. Part of the job required working with parents to set the most helpful education program for their children. Karie O’Neil MBO BA

March 1994- Nov 1994: Youth Coordinator

Youth Services International

Supervisor: Steve Condie

No Address Company was bought out by Eastern Company out of MN. Job Description: Duties include transporting youth to activities, doctor apt., spending quality time with youth, logging daily activity and case managing for Medicaid records, being a child support person and go between for the youth and proctor parent.

September 1991-Nov 1994: Intensive Treatment Parent Youth Services International

Supervisor: Steve Condie- Co bought out by an east coast company Job Description: Duties include supporting troubled youth and giving them a positive example to follow. Helping create life skills necessary to live outside the program was part of the job. Guiding youth respect to become emotionally and scholastically prepared for the future was a pleasant part of the position. December 1990-December 1991: Customer Service Rep. & Dispatch Waste Management of Salt Lake City

Supervisor: Dave Peck 801-***-****

8652 South 4000 West

West Jordan, Utah

Job Description: Duties included handling customer grievances, driver disputes, dispatching drivers on missed stops, heavy phones and paper work, data entry, and heavy customer service. Working on specialized computer programs designed for the waste management business was part of this position. December 1989-December 1990: Travel Agent

Platinum World Travel

Reference: Mary Caulford

Company Closed Doors

Job Description: Duties included ordering flight tickets, setting reservations for all types of leisure and business plans, including hotel and car rental, customer service and heavy phones. This required special training in the airline computer systems.

June 1988-June 1989: Inside Sales Rep. Administrative Assistant Brock Easley Incorporated

Supervisor: Dave Neale 801-***-****

4980 West Amelia Earhart Drive, Salt Lake City, Utah 84117 Job Description: Duties included sales with international accounts and very large customer base, data entry, product ordering, tracing the product, collections for a petroleum supply company. As an Administrative Assistant part of the job was responsibility for reading spreadsheets and for the ordering materials for the shipping department. Customer service and collections were an integral part of the position in this company.

May 1986-March 1988: Ryder Freight Systems: Customer Service & Dispatch Supervisor: Eddie Horn

2200 West 2100 South, Salt Lake City, Utah

Company is no longer viable

Job Description: Duties included heavy customer service, dispatch, filing, data entry, accounting, tracking semi-trucks nationally, problem solving, heavy phones and paper work. Working with spreadsheets as well as skip tracing loads nationwide on specialized computer programs specifically designed for the trucking industry.

Karie O’Neil MBO BA

May 1980-May 1986: Southland Corporation: Manager & Assistant Manager Supervisor: Robert Hogge

427 Lawndale Drive, Salt Lake City, Utah 84110

Job Description: Skills ordering, stocking, inventory, register, bookkeeping and training new employees, hiring and firing as needed.

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