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Customer Service Front Desk

Houston, TX
September 27, 2023

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Todderrick Henry

Client Focused/Appointment Receptionists


Client focused competent professional with high customer service standards. Seasoned And forward-thinking professional with the ability to Incorporate a Teamwork mentality, and effectively communicate with others in a fast paced environment.

Work Experience

HEB - Allen, TX July 2023 to Present

Front Desk Receptionist/Deli lead

Responsible for creating schedules, implementing merchandising and sales initiatives.

Accountable for monitoring daily operations of the department ensuring superb customer service in every customer interaction.

Accountable for managing department inventory, pricing integrity, merchandising and other operational processes of the Deli department.

Responsible for Scheduling appointments and managing calendars for various departments and staff members.

Responsible for monitoring and adjusting schedules as needed to accommodate changes or unexpected events.

Accountable for communicating with department leads and confirmed appointments. Circulate reminders and create a system of reminders for staff members.

Market Street Grocery - Frisco, TX October 2022 to July 2023

Shift Leader

Responsible for monitoring employees, assigning duties and creating the shift schedule.

Responsible for end of day duties such as Department cleaning and Product replenishment.

Responsible for Maintaining a healthy smile, while delivering excellent customer service.

Has the ability to effectively communicate in diverse situations, incorporating a teamwork mentality with High Problem-Solving skills.

Aramark - Prosper, TX June 2019 to August 2021


Support and assist lead cook in preparing entrees for Prosper Independent School District.

Replenish and garnish food and other ingredients for serving lines, while maintaining high standards of Sanitation and Cleanliness.

Accountable for maintaining excellent customer service and positive demeanor towards guests.

Greenhouse Treatment Center - Arlington Texas March 2015 to July2016

Behavioral Health Technician with experience handling patients with addictions and mood disorders.

Responsible for facilitating communication between doctor and patient, as well as making recommendations for dietary health.

Accountable for working directly with patients to foster positive social interactions, specializing in young adults and teenage patients.


Associate Degree in Applied Behavior Analysis

Lon Morris College - Jacksonville, TX July 2004 to May 2005


• Microsoft Word (5 years)

• Appointment scheduling (3 years)

• Leadership (5 years)

• Store Management Experience

• Microsoft Excel (5 years)


N.A.I.A All America Team May 2007

Accredited for 3 lifesaving Interventions

Certifications and Licenses

CPR Certification, BLS May 2016 to May 2018

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