Customer Service Call Center

Tiffany Jackson

*** ****** *****

Columbia, SC **204

803-***-**** adzz0a@r.postjobfree.com

Summary: My career objective is to increase in learning and build upon my 20 years of customer service experience

WORK EXPERIENCE

(02/2020 to current) Licensed Insurance Professional

Teleperformance, Remote

Endorse policies using jurisdictional guidelines.

Upgrade policies based on name insureds needs.

(11/2018-10/20219) Customer Service Professional

Sitel, Augusta, GA

Provide excellent customer service in an inbound call center and work as a dedicated team member to help exceed company goals and expectations

Diffuse angry callers utilizing active listening skills and give them information needed to make educated decisions based on their insurance needs

Recognized as Most Improved consultant of the month in referrals for PHA (homeowners) insurance within my first 30 days out of training

(8/11-12/15) Team Lead-Patient Care Coordinator

Aiyan Diabetes Center, Evans, GA

Provided claims tracking

Calculated employees’ hours for payroll

Trained college interns & other associates to schedule patients based on medial need and within insurance guidelines

Increased volume of patients by successfully adding 7 personal care home/assisted living facilities to clinical rotation

Scheduled patient appointments to maintain clinic volume of 2-3 providers at a time; eg: podiatrist, endocrinologist, dietician, clinical trials, insurance sales and diabetic shoe program

Increased business revenue with minimal marketing and advertising cost by conducting health fairs which educated the whole community, (other healthcare professionals and patients) on the services being offered at the Aiyan Diabetes Center. This effort afforded the practice with many opportunities to build lifelong relationships with countless new patients, their friends, family members, transportations companions and increased referrals from other healthcare organizations

(9/10 to 6/11) Customer Account Executive

Comcast, Augusta, GA

Provided excellent customer service for an inbound call center

Demonstrated the ability to actively listen to consumers concerns, provide a resolution and transition them into acquiring additional products to enhance their busy lifestyles

(06/06 to 7/10) Desk Operations Specialist

(11/04 to 06/06)Concierge Greeter Services

MCG Health, Augusta, GA

Provided patient check in for multiple clinical rotations eg; joint, peds, hands, trauma, spine

Obtained pre-authorizations for same day visits and/or procedures

Prepared and organized charts with updated labs, x-rays, notes from other providers for clinic visits

Rotated to other clinics for desk operation services &occasionally worked as unit clerk on night shift

Recognized 2nd place in an Outpatient Ambulatory Care Center of over 150 clinics for collection of copayments and account balances

Aided indigent/underinsured patients in getting financial assistance for their medical needs

Recruited members and organized a Patient Family Centered Care team

Demonstrated leadership ability while serving as Co-captain of a departmental American Cancer Society Team

Education: PIW; Paralegal Certificate

References: Available upon request

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