Customer Service Business Development
Resume:
Kelli Jones
Contact
Address
Lansing, MI ***17
Phone
***********@*****.***
Skills
Financial administration
Very Good
Inventory controls
Very Good
Time management
Excellent
Point of sale operation
Very Good
Client account management
Very Good
Relationship building
Excellent
Business Development
Very Good
Staff training/development
Excellent
Hardworking and passionate job seeker with strong organizational skills and eager to secure an entry-level position. Ready to help the team achieve company goals.
Work History
1995-02 - Current
Nail Technician
Self Employed Services, Lansing, MI
Prepared nail beds and cuticles, shaped nails and applied polish.
Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
Responded to customer requests and concerns about gel application and nail art designs.
Communicated effectively with management concerning important customer issues.
Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Oversaw schedule to manage appointments of new and existing clients.
Utilized specialized tools and techniques to restore natural nails and create unique nail art.
2018-05 - 2023-04
General Manager
Henry's Place, Okemos, MI
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Managed budget implementations, employee evaluations, and contract details.
Implemented operational strategies and effectively built customer and employee loyalty.
Developed and maintained relationships with customers and suppliers through account development.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Reconciled cash and credit card transactions to maintain accurate records.
2009-04 - 2018-02
Restaurant / Bar Manager
Buddies Grill, Holt, MI
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
Education
1981-09 - 1984-06
High School Diploma
Perry High School - Perry
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