Amy Nguyen

adzyzr@r.postjobfree.com 703-***-****

SUMMARY

Detail-oriented, self-driven professional with over 7 years’ experience supporting and partnering with employees across all levels to provide exceptional customer service & improve operational effectiveness.

Jacobs – Arlington, VA, July 2022 – Present

HR Operations System Administrator

Provides global HR technology solutions aligned to the broader HR strategy as well as SME support to 55k employees in over 40+ countries.

• Supported the Global Mobility migration from Topia to Equus – AssignmentPro.

Led the data convergence & migration.

Supported the GBS team with system configuration issues, troubleshooting.

Configured Assignmentpro based on business and leadership requirements.

Used SQL to create/setup reports that fed into complex fields requiring calculations.

Created/Setup Merge Documents in congruence with complex fields and reports.

Managing support tickets through Jira and Confluence the Project Management tools.

• Supported the Global e3 Solutions Panel and Global Mobility Solutions Panel.

• Partnered with Product Owners and Project Managers to meet project deadlines.

• Liaison to the Global functional teams in order to translate business needs into technical requirements.

• Led technical aspects of projects and solution delivery with a global mindset.

• Provide custom support through ticket management – SNOW.

Escalate customer issues as necessary.

• Creating/updating courses in the LMS

• Troubleshooting SCORM packages, course setup, system irregularities, login issues etc.

• Partnered with IT host team on system restarts, software upgrades, upgrade patches. Jacobs – Herndon, VA, July 2017 - July2022

Senior HR Administrator

Provided HR administrative support to approx. 4K national employees in all aspects of the HR function. Benefits Administration

• Administered, processed, & escalated employee Leave of Absence; FMLA, disability leave, ADA accommodations, COBRA, and Military Leave.

• Reconciled Leave Plan discrepancies for the Cyber business unit.

• Administered/Audited 401k Principal Loans for legacy KeyW.

Terminated employees in Principal for the non-qual plan.

• Administered benefit contributions: HSA, FSA, Commuter plans.

• Compiled & processed HSA ER match Assisted in processing 401k match.

• Reconciled invoices for processing benefit deductions, vendor billing: Delta Dental/VSP/WageWorks, ADP dependent verification process etc.

• Benefits point of contact for service providers & employees seeking assistance. HR Administration

• Utilize knowledge management system (SNOW) to respond to inquiries from HR staff, managers and employees on HR/Payroll/Tuition/Benefits policies, procedures, and tools in case management system across all levels of the organization.

• Workforce Data Entry and Benefits admin into HRIS – Deltek.

• Escalate and track issues to determine possible solution.

• Process employee changes – transfers, promotions, terminations, and supervisor changes in MSS

• Creation and analysis of AD Hoc reports

• Processed/tracked offboarding, conducted exit interviews.

Conducted new hire orientation & benefits orientation, processed new hire paperwork, I-9 verification through E-Verify

Prepared/managed documents for personnel records: new hire paperwork, orientation,

terminations, I-9

• Tuition Reimbursement program administrator provided Check Requests to AP for payout. HRIS Management

• Support LMS migration from MaxIT to Net Dimension.

• LMS Administration – partner with groups to identify training needs, setup/create trainings,

• update training status.

• Troubleshoot system issues to improve functionality.

• Supported migration of Deltek to ADP: Dual data entry, ran reports for upload

• Supported migration of ADP to PeopleSoft

• Configured and tested ADP Workflow Process for successful integration and rollout. Created

• process efficiencies for Employee Change Notice (ECN), data fields integrations, work location integration for SCA compliance.

Your Recruiting Company Inc. (YRCI) – Fairfax, VA, Sept 2016 – April 2017 HR Coordinator

• Conducted New Hire Orientation of company including benefits & policies.

• Led new hire onboarding process, integrated new employees into company customs and culture.

• Conducted background screenings and E-Verify checks, drafted/sent job offer letters, processed status changes, maintained file records for current and terminated employees, processed invoices for Sterling Talent Solutions and M2Printing

• Managed the Service Award Process, maintained updated records for accurate and timely certificate orders.

• Assisted in a software implementation: Deltek/ATS/Costpoint, process efficiencies, system alignment with current processes and policies, tested for accuracy internally and externally. Education

BS, Marketing and Human Resource Management Virginia Commonwealth University Technical Skills

Microsoft Suite: Excel, Word, PowerPoint, Outlook, Teams, ADP, PeopleSoft, Oracle, CostPoint, Deltek, NetDimensions, MaxIT, ServiceNow, KACE, Canvas, Mural, SmartSheets, Articulate, Salesforce, Sterling Talent Solutions, ICIMS, PCRecruiter, BizLibrary, Prezi, Adobe Acrobat Pro, PDF-XChange Editor, Topia, Equus – AssignmentPro, Principal, Vanguard, PeopleFluent, Skillsoft, Intelex, SharePoint, Notepad++, Jira, Confluence

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