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Customer Service Specialist, merchandise, forklift operator

Fort Mill, SC
September 26, 2023

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Shyla N . Wallace

Fort Mill, South Carolina, ****7



Dedicated customer service specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professionals are motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.

Motivated individual brings focus on team-work and desire to expand within the warehouse team. Eager to learn roles and advance professionally to help the team deliver goods on-time and meet high demands in a fast paced environment.

Dependable warehouse professional with excellent time management, equipment operation and teamwork abilities.

Knowledgeable about OSHA requirements and general safety practices. Driven to improve efficiency and quality by adhering to company procedures. Organized warehouse team worker productive in high-volume environments.

Reliable in maintaining accurate inventory records and optimized storage spaces. Skillfully troubleshoots and maintains material handling equipment.


McDonald’s, Pineville, NC - Customer Service Representative 08/2019-08/2022

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained cam and professional in stressful circumstances and effectively diffuse tense situations

Demonstrated excellent customer relationships to encourage repeat business.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Escalated customer concerns, issues and requirements to supervisors for immediate retification.

Home Goods, Fort Mill, SC - Merchandise Associate


Kept work areas professional, organized and clean. Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion. Assisted in gathering and moving materials and equipment for assigned displays.

Arranged items in favorable positions and areas of the store to attract customers and optimize sales.

Sam’s Club, Fort Mill, SC- Warehouse Associate


Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.

Packed and labeled merchandise to prepare for loading and shipment to customers.

Used pallet jacks to move items to and from warehouse locations. Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.

Examined packages and goods for damage and notify vendors of replacement needs.

Assisted coworkers wih special projects to learn new tasks while gaining additional responsibilities.


Bessemer City High School, Bessemer CIty NC.

119 Yellow Jacket Lane, 28016



Customer Service Specialist (2019)

Fort Mill Operator (2019)

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