Lisa Jamrog

Blythewood, SC ZIP § 803-***-****

adzyyz@r.postjobfree.com § LinkedIn

Senior Business Analyst

Solutions-driven and accomplished professional with extensive experience optimizing business processes to ensure corporate growth and success.

Track record of delivering expertise in information technology and services industry. Adept at delivering cost-effective and high-performance technology solutions. Deft at devising and executing instrumental strategies as well as developing, documenting, and delivering process innovations to drive the attainment of business goals. Skilled in Agile and Waterfall disciplines. Demonstrated success in strategic and tactical planning complemented by strong ability to spearhead change management teams. Instrumental in developing and implementing company procedures, evaluating project progress, identifying potential concerns, and writing technical reports. Innate ability to create insightful solutions applicable for current business practices, accountability, and ownership. Excellent communicator with technical and business acumen; proficient in fostering relationships with clients, executives, and key stakeholders.

Highlights of Expertise

Strategic Business Planning

Risk Management

Healthcare Applications

Technical Troubleshooting

Software Documentation

Project Management

Process Development

Quality Assurance

Team Building & Leadership

Training & Development

Career Experience

BlueStone Staffing/Michelin, Greenville, South Carolina

Developed requirements for fleet technician applications, product backlog management.

BUSINESS ANALYST (Oct 2022-June 2023)

Prepared and lead requirement gathering sessions, workshops with project stakeholders, developing customer

journey/process maps, user story development, prioritization, and assistance with product backlog management.

Organized and conducted User Acceptance Testing and Post Implementation warranty period.

Systemtec/South State Bank, Columbia, South Carolina

Develop requirements, testing strategies and communications for implementation of conversions resulting from mergers and acquisitions.

BUSINESS ANALYST (Jan 2022-Oct 2022)

Influence stake holders to support business projects. Assist with project management for selected projects. Coordinate with different departmental teams to produce better business outcomes. Test business processes and recommend improvements. Write clear and well-structured business requirements, documents, and user stories. Communicate and validate requirements with relevant stakeholders. Collaborate with product manager on road map planning and prioritization.

Sunbelt Rentals, Fort Mill, South Carolina

Bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.

BUSINESS ANALYST (2019-2021)

Oversee both large and small initiatives to improve logistics, lease administration, accounting administration and labor reporting. Facilitated requirements gathering/documentation, testing and process improvement. Bridged the gap between IT stakeholders and developers.

Centene Corporation, Columbia, South Carolina

Ensure implementation of process improvement by conducting analysis and interpretation to align organizational functions with business requirements.

BUSINESS ANALYST IV, CLAIMS CONFIGURATION (2018 to 2019)

Oversee business initiatives through data evaluation, implementation barriers identification, and user acceptance testing. Identify risks by conducting detailed analysis and propose mitigation solutions to management. Develop and deliver training programs by collaborating with multiple businesses and departments. Improve operational performance by serving as subject matter expert on assigned function product.

Extracted opportunities for business process reengineering by identifying, analyzing, and resolving user issues.

Performed project analysis and recommended effective business solutions to improve implementation of business processes.

Implemented and oversaw changes to departmental policies/procedures for optimizing operational performance.

DP Professionals/Ag First, Columbia, South Carolina

Developed business architecture by utilizing key requirements, including scope, alternatives, and risks for effective management of company’s processes.

LEAD BUSINESS ANALYST (2017 to 2018)

Fulfilled client’s needs through functional, regression, user acceptance, integration and performance levels of testing. Supported collaborations between business and technical personnel to understand processes and applications. Conducted document analysis, interviews, and workshops to assess client’s business requirements.

Developed feasible data and process models to address client’s business requirements.

Gained advanced skills with Agile and Waterfall Project Management disciplines.

Aflac, Columbia, South Carolina

Supported organizational change management initiatives for transformation of an organization's goals, processes, and technologies.

BUSINESS CONFIGURATION ANALYSIS CONSULTANT (2016)

Organized new applications requirements and drafted user acceptance scripts to simplify project understanding for technical teams. Analyzed business needs and configured system capabilities for work distribution perspective. Documented user requirements for web projects by collaborating with web development team. Organized system specific training sessions by liaising with Learning & Development and Business Unit Management teams. Created online customer specification forms from user stories. Drafted and implemented configuration solutions. Delivered expertise in agile environment with Scrum.

Maintained defined regulations of system decision tables with precision and quality to organize complex business requirements

Utilized functionality of policy administration claims as well as billing and compensation systems to optimize configurable data and business rules.

Increased efficiency of operation management activities by collaborating with IT resources to strengthen systems.

OPERATIONS, PRE-SALES & ENROLLMENT SERVICES SUPERVISOR (2011 to 2016)

Developed applicable performance measures to monitor, evaluate, and continuously improve projects for meeting service level agreements set by customers. Developed and executed new enrollment site by coordinating with web development team. Performed several routine tasks, such as maintaining employee personnel records, scheduling routine assignments, and monitoring quality/quantity of work performed. Collected user requirements for software projects and submitted them to the Information Systems departments for implementation. Administered Client Relations staff to perform accounts servicing activities. Trained, coached, mentored, and developed staff to enhance skillset. Distributed accurate information to all teams involved in projects.

Played a key role in devising and executing processes to define new Enrollment Support Specialist team.

Delivered conversion projects of claims and financial systems from inception to completion.

Steered software implementation projects for on boarding new business customers by serving as subject matter expert for Microsoft CRM and Case360 Workflow.

Ensured the achievement of meeting service level agreements as per project specifications by supporting the development and implementation of approved project plans.

Additional Experience as: Project Leader and Senior Software Test Analyst for BlueCross BlueShield of South Carolina Technical Support Analyst for Trinity Health System Senior Training & Development Specialist for A4 Health Systems Senior Health Systems Project Manager for SMS Management & Technology Senior Quality Assurance Analyst and Senior Training Specialist for CSC

Education & Credentials

Communication, Education, Psychology University of Michigan, Ann Arbor, Michigan

*Completed 3 years of study at the University.

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