AL LEE HUGHES

*** ******** **** ******, ** *****

919-***-**** adzyyn@r.postjobfree.com

EDUCATION

Louisburg College Louisburg, NC. August 2016 - May 2018 Associate, Science

North Carolina A&T State University College Louisburg, NC August 2014 - May 2016 Riverside Highschool, Durham, NC, August 2009 - June 2013 High School Diploma

● Varsity Basketball Team Member

● Varsity Track Team Member

● Active Member of SGA

WORK EXPERIENCE

Horner Industrial Group, Raleigh, NC, January 2022 – Present Returns Coordinator

● Assist with handling all customer and dealers returns.

● Boxing and labeling return parts.

● Daily logging of information.

● Process credits through online portal for returns.

● Identify and repackage products going back into sealable inventory. ADUSA, Raleigh, NC, January 2021 – January 2022

Order Selector

● Perform shipping and receiving tasks.

● Complete documents related to shipping or receiving task.

● Operate pallet jacks and forklifts in a safe efficient manner.

● Pre-operational check of pallet jacks or forklifts. Amazon, Raleigh, NC, May 2019-January 2021

Learning Ambassador

● Train new employees on process, products and services.

● New hires direct report during first 90 days of employment.

● Inspect incoming and outgoing shipments to verify accuracy and prevent errors.

● Offered feedback to other ambassadors to address associates’ training needs. AT&T, Raleigh, NC, June 2018 – July 2019

Customer Service Rep.

● Provided excellent customer service while attending to customers’ needs.

● Demonstrated effective interpersonal skills when dealing with customers.

● Responsible for the opening and closing of the store. QUALIFICATIONS

● Exceptional ability to assess needs, plan, implement, and evaluate programs.

● Extremely organized and able to multitask within a limited time period.

● Proficient in all Microsoft programs. ( including 1 year in SAP as well) REFRENCES UPON REQUEST.

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