Accounts payable, customer service, reception, billing
Resume:
Brandy Dunn
Ready to get back into the game and use my skills and abilities to improve myself as well as the company.
Gibsonton, FL 33534
**************@*****.***
Highly motivated, customer service oriented, dedicated, productive individual that pays close attention to detail. Able to maintain an upbeat and positive demeanor in high-stress situations. Enthusiastic team player as well as a self driven individual that holds myself to a high standard. Ambitious to learn new processes and techniques to enhance individual and team productivity for a successful workplace. Authorized to work in the US for any employer
Work Experience
First Impression Specialist
Electric Today’s Home Service Heroes - Tampa, FL
March 2022 to August 2022
Answer an average of 75 calls a day
Generate service appointments in Service Titan while speaking with customers Make outbound calls from web requests
Book a daily average of 85% of incoming leads
Met goal 5 months in a row booking over 80% of incoming leads as a team Route and dispatch 5 AC servicemen, 10 electricians and 2 plumbers Receptionist/Customer Service
Courtesy Toyota of Brandon - Tampa, FL
March 2019 to January 2021
Started as a receptionist; greet guests as they walk in Answer incoming calls and direct to appropriate person or department Receipt all down payments (cash, checks, credit cards, etc..) Program key trackers for all new vehicles.
Keep reception area neat and clean
Transferred to service department as a service cashier Provide guests fast efficient by service making appointments Daily inventory of loaners
Balance all service tickets with Payment Mate before end of shift Close repair orders efficiently and correctly
Encourage teamwork and communication to make work flow smooth Lead by example while encouraging peers to do the same Gather all necessary documents to put guests in loaner vehicles (filling out a form with damage, fuel, etc) Check loaner vehicles in filling out the same form upon checking on Receipt cash, checks and credit cards
Billing Specialist
CGM Services - Tampa, FL
November 2017 to April 2018
Generate invoices from technicians' work tickets and submit to customers promptly Answer phones and enter service calls or scheduled maintenance calls for commercial and residential customers
Recovered over $800 in past-due invoices
Data Entry in Quickbooks to assist accounting
Communicate with service technicians to assist dispatch Assist with accounts receivable
File and create files to properly maintain records until the company went bankrupt Administrative Assistant/Receptionist
Brandon Honda - Tampa, FL
September 2015 to November 2017
Answer up to 50 telephone inquiries per day and route accordingly Greet incoming visitors and direct to proper department or personnel Generate reports for management review before sending to corporate Creat and maintain spreadsheets with ongoing tracking information for dealer tags and key inventory Provide administrative and clerical support to employees as well managers Keep reception area and lobby in a neat, organized and professional fashion Restock office materials and order supplies for entire dealership weekly Proof professional business correspondence including television, radio ads and brochures Receive and route incoming mail
Contribute suggestions to improve team efficiency and productivity Count and prepare cash for sales bonuses weekly
Account Payable Specialist
Ed Morse Auto Plaza and Ed Morse - Tampa, FL
May 2013 to June 2015
Receive invoices and enter into database for Ed Morse Auto Plaza and Ed Morse Mazda of Lakeland Investigate and resolve discrepancies
Update and maintain accounting records
Compile information for state and federal tax filings Match invoices to statements and prepare checks for vendor payment in a timely manner Reconcile and post corporate wires while watching expenses Review store expenditures to ensure proper coding of expense accounts Education
Graduaed High School with honors in Math
East Bay High School - Gibsonton, FL
August 1993 to June 1997
Skills
• Data Entry (10+ years)
• Typing (10+ years)
• Excel (5 years)
• Microsoft Office (10+ years)
• Customer Service (10+ years)
• Customer Care (10+ years)
• Bookkeeping (10+ years)
• Accounts Payable (3 years)
• Accounting (5 years)
• Microsoft Outlook (10+ years)
• Clerical Experience (10+ years)
• General Ledger Accounting (2 years)
• Journal Entries (2 years)
• Balance Sheet Reconciliation (2 years)
• Time management (10+ years)
• Account Reconciliation (2 years)
• Bank Reconciliation (2 years)
• Accounts Receivable (2 years)
• Microsoft Excel (10+ years)
• Leadership (10+ years)
• Administrative experience (10+ years)
• Basic math (10+ years)
• 10 key calculator (10+ years)
• Front desk (8 years)
• Dealership experience (6 years)
• Documentation review (5 years)
• Conflict management (4 years)
• English (10+ years)
• Office Management
• QuickBooks (3 years)
• Payroll (5 years)
• Computer literacy (10+ years)
• Auditing (2 years)
• Office experience (10+ years)
• Microsoft Word
• Filing
• Pharmacy technician experience (4 years)
• Computer skills (10+ years)
Assessments
Filing & organization — Proficient
June 2021
Arranging and managing information or materials using a set of rules Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service fit — Proficient
September 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Attention to detail — Proficient
May 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Inside sales — Proficient
January 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Data entry: Attention to detail — Proficient
August 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Written communication — Proficient
August 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Work style: Professionalism — Proficient
January 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Office manager — Proficient
June 2021
Scheduling and budgeting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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