SANDY TRAN

Toronto, ON, CA

adzyyc@r.postjobfree.com

647-***-****

Dedicated professional with proven ability to foster customer relationships thru trust and consistently working to exceed expectations. I am seeking a position that offers challenge and growth opportunities, where I may continue to meet the needs of customers and openly share ideas for improvement Work Experience

Event and enforcement coordinator

TORONTO PARKING AUTHORITY - TORONTO, ON

Present

Coordinate with Finance team for voucher/rebates tickets, processing security deposit and payments

Provide administrative support to Off - Street Manager Managing special booking event request for Farmers Market, BIA, Filming, Festivals, Weddings, etc.

Maintain event calendar, track feedback and revenues for events Provide administrate support to 24 Enforcement officers Submit and process PVN (parking violation notice) for cancellation to the Toronto Police service

Knowledgeable in CRM, SAP, Microsoft office, OPS man, Command Centre Dealing with customer inquiries and complaints including parking violation notice and rental

WHOLESOME KIDS CATERING - MARKHAM ON

July 2014 to March 2021

Solely responsible for YMCA accounts (100 daycare centres) including managing daily food deliveries, transportation details and order processing. Proactively identify and resolve issues thru daily communication/calls with individual centre directors.

Curate detailed food plans to balance between current product factory inventory and nutritional/dietary restrictions as set out by clients. Ensure client invoices are accurate and processed in a timely manner.

Provide training to new hires. Coach team members on best practice and provide feedback for improvement.

client relations MANAGER

accident support service - milton on

February 2013 to March 2014

Acted as liaison between insurance company and clients. Provided expert guidance and support regarding vehicle collision reporting procedures. Ensured proper documentation of confidential information and verified details with Police report. Accurately recorded important details pertaining to reported accidental vehicle collision for use by local Police services and client’s insurance policy holder. Account manager

TELEPARTNERS BUSINESS MESSAGE CENTRE - ETOBICOKE ON April 2002 to April 2010

Promoted within two-year span to senior level position thru consistently achieving top performance stats, ability to manage multiple projects, effective leadership and exceeding customer service satisfaction.

Designed & implemented employee training programs and professional development courses to facilitate meeting organizational goals. Monitored Employee Performance. Assisted in screening & hiring process. CUSTOMER Team Lead

Education

Business

C.D.I. COLLEGE OF BUSINESS AND TECHNOLOGY

May 2001

Skills

• Building Relationships / Customer Oriented

• Problem Resolution

• Functional Leadership

• Drive Process Excellence

• Team Building & Training

• Strong Interpersonal skills

• Order Fulfillment

• SAP

• Management

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